Relatient

Relatient

von Relatient

Wer verwendet Relatient?

Unabhängige Praxen, Kliniken, Gruppenpraxen, Multi-Spezialitäten, Büros an mehreren Standorten, Praxisnetzwerke, Krankenhäuser und Gesundheitssysteme

Was ist Relatient?

Relatient bietet eine einzige Plattform für die Einbeziehung von Patienten, die in EHR/PM-Systeme integriert ist, nur für die Gesundheitsversorgung. Zu den Lösungen gehören Terminerinnerungen und Benachrichtigungen, Rückmeldungen, Kontaktierung von nicht erschienenen Patienten, Broadcast Messaging, 2-Wege-Chat, Rückrufe, Zufriedenheitsumfragen, Gesundheitskampagnen, eigenständige Planung, Warteliste, E-Registrierung und Check-in. Mit über 28.000 Ärzten und mehr als 80 Millionen Nachrichten bietet Relatient eine zuverlässige und flexible Technologie zur Reduzierung von No-Shows und zur Verbesserung der Produktivität.

Relatient – Details

Relatient

https://www2.relatient.net/

Gegründet 2014

Relatient – Kostenübersicht

Relatient bietet keine Gratisversion und keine kostenlose Testversion.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Relatient Funktionen

Patientenbindung Software
Fortschrittsverfolgung
Kollaboration
Mobiler Zugriff
Patientenportal
Patientenweiterbildung
Persönliche Gesundheitsakte
Pflegeplanung
Selbstorganisation
Terminplanung
Textnachrichtenversand
Anruferinnerungen
E-Mail Erinnerungen
Kalenderverwaltung
Nachverfolgen von Terminbestätigungen
Online-Buchung
SMS-Erinnerungen
Terminplanung
Umschuldung
Wiederkehrende Termine
Zahlungs-Erinnerungen
Automatisierte Terminplanung
Gruppen-Terminplanung
Kalender-Synchronisierung
Kundendatenbank
Mehrere Standorte
Mobiler Zugriff
Online-Buchung
Online-Zahlungen
Termin-Erinnerungen
Wiederkehrende Termine
Zimmerbuchungsverwaltung

Relatient – Nutzerbewertungen

Zeigt 5 von 19 Nutzerbewertungen

Gesamt
4,7/5
Benutzerfreundlichkeit
4,7/5
Kundenservice
4,7/5
Funktionen
4,7/5
Preis-Leistungs-Verhältnis
4,6/5
Dana E.
Applications and Integrations Project Manager
Medizinische Praxis, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 19.6.2019

"Pleased with all of their products"

Kommentare: Relatient allows us to customize our appointment reminders by practice, in turn making our offices really feel in control of the messaging to their patients. Their development team has always been transparent with timelines and expectations, and are quick to resolve any issues that may arise. Additionally, the account managers are knowledgeable of their products, always willing to listen, and will involve any necessary parties (even the CEO) when expectations have to be adjusted.

Vorteile: The eRegistration platform that allows our patients to complete all necessary paperwork from a link in their appt reminders.

Nachteile: The lack of customization when it comes to recall messages, which is a large part of our patient engagement.

Antwort des Softwareanbieters

von Relatient an 1.7.2019

Thank you for your review. This feedback regarding has been forwarded to our Product Development team for further evaluation.

  • Quelle des Nutzers 
  • Bewertet am 19.6.2019
Jonathan M.
Lead Software Architect
Informationstechnologie & -dienste, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 21.6.2019

"Painless patient engagement"

Vorteile: Flexibility. Relatient is capable of "bobbing and weaving" to meet the needs of their customers. We've worked with other vendors, but no one matches Relatient's quality and service in the patient engagement space.

Nachteile: That we didn't use them sooner. Using Relatient out of the gate would have saved our organization many headaches.

Antwort des Softwareanbieters

von Relatient an 1.7.2019

Thank you for the review! At Relatient, we appreciate hearing feedback from our customers.

  • Quelle des Nutzers 
  • Bewertet am 21.6.2019
Karen C.
Practice Manager
Medizinische Praxis, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 19.6.2019

"Good product"

Vorteile: This software has the potential to be game-changing for a medical practice. We really enjoy having the opportunity to reach our patients for reminders without having to take time out of an already busy practice to sit and make phone calls/emails.

Nachteile: My only concern is with the "cancel" or "reschedule" option on the SMS and email reminders. It does NOT remove the patient from the Allscripts schedule and unless you go into the portal, you don't realize that a patient has opted for cancellation or rescheduling their appointment. I have asked to have those options removed from our reminders, but as of yet, it hasn't happened. If they can get that corrected, I'd give it 5+ stars.

Antwort des Softwareanbieters

von Relatient an 1.7.2019

Thank you for your review! There are several options for processing 'Cancel' and 'Reschedule' requests with Allscripts. Our Support Team will be reaching out to you discuss the details.

  • Quelle des Nutzers 
  • Bewertet am 19.6.2019
Tina H.
Practice Administrator
Medizinische Praxis, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 19.6.2019

"Valued business partner"

Kommentare: In the first month of using the appointment reminders, our no show visits dropped over 50% and have remained consistent around 4.2% of total appointments. With the use of this system, we have also been able to increase our visits that get rescheduled and to know about our cancelled visits in enough time to refill the slot on our schedule with other patients needing to be seen. This efficiency helps to maximize the time our providers spend taking care of our patients and helps our patients get into the office sooner.

Vorteile: The Relatient service offerings have been valuable to our business and are user friendly for both the business and the customer. Our patients have expressed positive feedback with our adding these services. Relatient provides a highly qualified training and support staff who have been swift with results and answers any time we have a need. We especially enjoy that it interfaces with our EMR so there are no required reports to upload, but at the same time we still have the ability to sign into the Relatient site and do searches and download any informational reports that we might want to review. Another great feature is the ability to do special communications to our patients (for example if we have an emergency closing, we can very easily do a mass communication to all scheduled patients to let them know.)

Nachteile: We honestly do not have a dislike with any of the Relatient service offerings. They stay ahead of us so that they are offering things we need before we know we need it.

Antwort des Softwareanbieters

von Relatient an 1.7.2019

Thank you for the review! At Relatient, we appreciate hearing feedback from our customers.

  • Quelle des Nutzers 
  • Bewertet am 19.6.2019
Lisa L.
Office Administrator
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 20.6.2019

"Relatient Review"

Kommentare: Generally my experience with Relatient has been positive. Their customer support is normally very quick to resolve any issues. There have been a few issues at times with integrating with Modernizing Medicine when there have been software updates either by Relatient or Modernizing Medicine.(These have been very few though)

Vorteile: It is fairly easy to use.
I like that when someone confirms their appointment that the system automatically confirms the appointment in Modernizing Medicine.
I like the demand messaging - you are able to send messages to a group of people at the same time about office closures, appointment reschedules, recalls etc.

Nachteile: Initially it was frustrating that you couldn't mark that someone only wanted a text or a call to their cell phone. This has been since added. However, you cannot link an opt out email, call, text to a specific person/family member.
If someone requests to reschedule their appointment, and the appointment is rescheduled, it looks like that they still want to reschedule their new appointment.

Antwort des Softwareanbieters

von Relatient an 1.7.2019

Thank you for your review! The Appointment Flow process in your practice management system will allow you to track which appointments have been rescheduled. Our Support Team will be reaching out to provide additional information to optimize your Relatient solution.

  • Quelle des Nutzers 
  • Bewertet am 20.6.2019