Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Relatient?

Relatient bietet eine einzige Plattform für die Einbeziehung von Patienten, die in EHR/PM-Systeme integriert ist, nur für die Gesundheitsversorgung. Zu den Lösungen gehören Terminerinnerungen und Benachrichtigungen, Rückmeldungen, Kontaktierung von nicht erschienenen Patienten, Broadcast Messaging, 2-Wege-Chat, Rückrufe, Zufriedenheitsumfragen, Gesundheitskampagnen, eigenständige Planung, Warteliste, E-Registrierung und Check-in. Mit über 28.000 Ärzten und mehr als 80 Millionen Nachrichten bietet Relatient eine zuverlässige und flexible Technologie zur Reduzierung von No-Shows und zur Verbesserung der Produktivität.

Wer verwendet Relatient?

Unabhängige Praxen, Kliniken, Gruppenpraxen, Multi-Spezialitäten, Büros an mehreren Standorten, Praxisnetzwerke, Krankenhäuser und Gesundheitssysteme

Relatient Software - 1
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Bewertungen über Relatient

Durchschnittliche Bewertung

Gesamt
4,4
Benutzerfreundlichkeit
4,5
Kundenservice
4,3
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,4

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
63%
4
25%
3
8%
1
4%
Dana
Dana
Applications and Integrations Project Manager in USA
Verifizierter Nutzer auf LinkedIn
Medizinische Praxis, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Pleased with all of their products

5,0 vor 5 Jahren

Kommentare: Relatient allows us to customize our appointment reminders by practice, in turn making our offices really feel in control of the messaging to their patients. Their development team has always been transparent with timelines and expectations, and are quick to resolve any issues that may arise. Additionally, the account managers are knowledgeable of their products, always willing to listen, and will involve any necessary parties (even the CEO) when expectations have to be adjusted.

Vorteile:

The eRegistration platform that allows our patients to complete all necessary paperwork from a link in their appt reminders.

Nachteile:

The lack of customization when it comes to recall messages, which is a large part of our patient engagement.

Antwort von Relatient

vor 5 Jahren

Thank you for your review. This feedback regarding has been forwarded to our Product Development team for further evaluation.

Jonathan
Lead Software Architect in USA
Informationstechnologie & -dienste, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Painless patient engagement

5,0 vor 5 Jahren

Vorteile:

Flexibility. Relatient is capable of "bobbing and weaving" to meet the needs of their customers. We've worked with other vendors, but no one matches Relatient's quality and service in the patient engagement space.

Nachteile:

That we didn't use them sooner. Using Relatient out of the gate would have saved our organization many headaches.

Antwort von Relatient

vor 5 Jahren

Thank you for the review! At Relatient, we appreciate hearing feedback from our customers.

Val
Digital Content Coordinator in USA
Gesundheit, Wellness & Fitness, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Used to be amazing

3,0 vor 2 Monaten

Kommentare: before the tech support moved, I would have given this a great rating, they have issues, all things have... but their support made it fine, I could always get things fixed or resolved. Now... It is so hard to get anything done and sometimes when it gets done it isn't right. I have recommended this to other people in the industry, but not now.

Vorteile:

the support used to be amazing. the people made it great. Now..

Nachteile:

No more calling in to get any kind of support, and I think they moved the tech support to India... I have so much trouble trying to get things resolved these days and it is the most frustrating thing ever.

Tina
Practice Administrator in USA
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Valued business partner

5,0 vor 5 Jahren

Kommentare: In the first month of using the appointment reminders, our no show visits dropped over 50% and have remained consistent around 4.2% of total appointments. With the use of this system, we have also been able to increase our visits that get rescheduled and to know about our cancelled visits in enough time to refill the slot on our schedule with other patients needing to be seen. This efficiency helps to maximize the time our providers spend taking care of our patients and helps our patients get into the office sooner.

Vorteile:

The Relatient service offerings have been valuable to our business and are user friendly for both the business and the customer. Our patients have expressed positive feedback with our adding these services. Relatient provides a highly qualified training and support staff who have been swift with results and answers any time we have a need. We especially enjoy that it interfaces with our EMR so there are no required reports to upload, but at the same time we still have the ability to sign into the Relatient site and do searches and download any informational reports that we might want to review. Another great feature is the ability to do special communications to our patients (for example if we have an emergency closing, we can very easily do a mass communication to all scheduled patients to let them know.)

Nachteile:

We honestly do not have a dislike with any of the Relatient service offerings. They stay ahead of us so that they are offering things we need before we know we need it.

Antwort von Relatient

vor 5 Jahren

Thank you for the review! At Relatient, we appreciate hearing feedback from our customers.

Lisa
Office Administrator in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Relatient Review

4,0 vor 5 Jahren

Kommentare: Generally my experience with Relatient has been positive. Their customer support is normally very quick to resolve any issues. There have been a few issues at times with integrating with Modernizing Medicine when there have been software updates either by Relatient or Modernizing Medicine.(These have been very few though)

Vorteile:

It is fairly easy to use. I like that when someone confirms their appointment that the system automatically confirms the appointment in Modernizing Medicine. I like the demand messaging - you are able to send messages to a group of people at the same time about office closures, appointment reschedules, recalls etc.

Nachteile:

Initially it was frustrating that you couldn't mark that someone only wanted a text or a call to their cell phone. This has been since added. However, you cannot link an opt out email, call, text to a specific person/family member. If someone requests to reschedule their appointment, and the appointment is rescheduled, it looks like that they still want to reschedule their new appointment.

Antwort von Relatient

vor 5 Jahren

Thank you for your review! The Appointment Flow process in your practice management system will allow you to track which appointments have been rescheduled. Our Support Team will be reaching out to provide additional information to optimize your Relatient solution.