ElectroNeek Platform

Great RPA tool for SMBs looking to modernize their business processes

Vorteile:

Electroneek is a great RPA tool for SMBs to use largely because it offers many of the features of the bigger RPA offerings for a fraction of the price. My team has been able to develop both simple and complex bots that have been very useful to our business. On top of that, their support is very good and has been very responsive to any questions that we've had. Highly recommend!

Nachteile:

Their knowledge base could be more expansive, but they are very easy to reach over email and are very responsive.

Unlimited bot runner with law code no code development

Kommentare: A really good tool to work on with good customer support. Price is the advantage over other RPA tools

Vorteile:

I am a developer and architect with this product. Our clients are more preferred with the price. Most of the RPA tools have the same type of features but electroneek is giving more benefits for pricing.

Nachteile:

On-Prem deployment is not easy with Electroneek since it is a cloud-based product.

Unmet Expectations and Support Challenges with ElectroNeek

Kommentare: The worst, people smiling and saving give us more chance, give us more chances and then completely wasting your time.

Vorteile:

I thought this would be a good system to save time and money but the implementation time was overwhelming.

Nachteile:

I wanted to share some feedback on my experience with ElectroNeek. When I signed up, I was looking for a robust support system, but instead, I've been met with a series of disappointments. First off, I was told I needed to complete Core Training before I could get any real support. The training itself was filled with a bunch of fluff about AI history that didn't help me use the software. To make matters worse, my user profile wasn't set up correctly, so I couldn't even complete the training tasks. This cost me hours of time. Then, despite already paying a hefty subscription fee, I was told it would cost an extra $5,000 for training to use the software effectively – it felt like a bait-and-switch. And the limitations! I had no idea there was a cap on AI usage per month, and using up half of my allotment on test processes was a shock. Plus, I was under the impression that the professional services I paid for would include them building processes, not just one-on-one support. After jumping through hoops to complete the training, I was blocked from getting development support because I supposedly didn't have the right subscription package. Booking support sessions turned into a circus too – I could only book an hour at a time and had to wait to see if I was "eligible" for more. The one hour of support I did get wasn't enough to complete a simple task of saving a PDF to Dropbox with the right file name – I had to spend another two hours figuring it out myself. And to top it all off, the system itself has been a headache. The Chrome extension wasn't in the store, picking web elements wasn't intuitive, and I kept hitting error messages. Not being able to open projects from older versions of the software really shakes my confidence in its reliability. I really hoped for a better experience with ElectroNeek, and I believe there's a lot of room for improvement in transparency, support, and system usability.

electroNeek RPA

Kommentare: We have been overloaded with paperwork at this office and 3 or 4 people "touch" the same paperwork over a period of approximately 3 months. electroNeek RPA is allowing us to automate this completely and reduce the amount of time spent handling the documents.

Vorteile:

Affordable cost of the platform, a good set of tools for automating various processes, responsive technical support.

Nachteile:

The rapid development of the product and the addition of new functionality, in some cases requiring time for changes to existing algorithms. After refinement, the updated algorithms do work better and faster.

Feedback

Kommentare: I think is a tool with high potential, but I guess that there is needed more maturity in the components of development, also in training resources should improve in the aspect of include more detail about functionality of the commands.

Vorteile:

I like the business process analyze tool, because most of RPA vendors does not offer at this time. Also I liked how easy is to install development tool and the integration with Orchestrator.

Nachteile:

I did not like that there are not so much commands for development, some commands are unstable specially those that interacts with web apps, in general I guess that develop bots for business users is difficult with the maturity of the tool at this time.