Wer nutzt diese Software?
Business of all sizes ranging from early startups to Fortune 500 companies All Verticals: Technology- Retail- Financial - Healthcare - Logistics - Government - Professional Services- Public - NGOs
Durchschnittliche Bewertung7 Bewertungen
- Gesamt 5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 5 / 5
- Funktionen 5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Startpreis 5,00 $/Monat
- Kostenlose Version Ja
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Installiert - Windows
24/7 (Live Vertreter)
Angaben zum Hersteller
- Gegründet 2018
WowDesk is a powerful suite of customer service solutions that aims to provide and deliver optimum customer support services through various channels including self-service portals, email, chat, phone, and social media networks at affordable price.
Wowdesk is a flexible, scalable and user friendly customer engagement platform that is installed in multitude of industries with different sizes across the globe.
They call it help desk, we call it WOWdesk!
Learn more at wowdesk.com
- Klassifikation der Beschwerden
- Korrekturmaßnahmen (CAPA)
- Self-Service Portal
- Social Media-Überwachung
- Automatisiertes Routing
- Kundenspezifisches Branding
- Management von Dienstgütevereinbarungen (SLA)
- Self-Service Portal
- Verfolgung von Interaktionen
- Warnungen / Eskalation
- Wiederkehrende Probleme
- Überprüfung von Vorfällen
Die hilfreichsten Reviews für Wowdesk
Bewertet am 28.3.2019
Kommentare: We're dealing with a large amount of clients and I'm glad we managed to get to know Wowdesk. Solution is absolutely brilliant for us.
Vorteile: Its very easy to use and explain to our team how to navigate. There are many functionalities and customization can be done which is very helpful when you manage a sizable amount of clients. Support team is very friendly and spent with us many hours to explain all prons.
Nachteile: It took a bit of time to get used to user interface however its just a matter of proper training for our teams.
Bewertet am 26.3.2019
Perfect for an SME
Overall very easy to get started and to customize. Software is extremely customizable, all fields can be named the way we want them. We can define our own rules for incoming cases. We can continue to use outlook (one of our agents prefer to use the email she knows how to use, not an issue as WowDesk handles that in the background).
Most important the support team is very helpful.
Vorteile: We love the fact that all customer interactions are now in one place. No more responding to outlook/Facebook/Instagram individually. Now all of those feed into Wowdesk. We have 6 Customer service agents and we have two shifts everyday. We used to rely on emails for customer interaction, and the way a case is passed on from one agent to the other is to Mark the email unread for the next shift to see.
Nachteile: It took a bit of effort to setup the system, mailing because we need to define our workflow rules. WowDesk help team was great as they helped us with that.