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LiveSession
Was ist LiveSession?
Webanalyse-Tools mit Website-Sitzungswiederholungen, Nachverfolgung von Nutzerereignissen und Kundensegmentierung. Die Lösung soll dazu beitragen, dass du die Probleme deiner Kund*innen leicht lösen, Feedback zur Verwendung deines Produkts erhalten und das Gesamterlebnis in deiner Webanwendung optimieren kannst.
Wer verwendet LiveSession?
Dient der Unterstützung von Produktteams. Kundenservice, UX-Designer*innen, Produkteigentümer*innen und Entwickler*innen. Die Mitarbeiter*innen nutzen das Tool, um Probleme schnell zu verstehen, Anwendungen zu debuggen und Entscheidungen zur Produktentwicklung zu treffen.
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Bewertungen über LiveSession
Best Product in its Category
Kommentare: It is definitely the best product for session recording, heatmaps, user/visitor analytics. I have been using 6 different apps before and finally found the one that has all the features I need.
Vorteile:
I love that kind of software where I can set everything up and running in 2-3 minutes. The recordings are amazing, I can segment my users in many ways and pass their parameters. The dashboard is simple to navigate and has a lot of features to analyze and help better understand my users. I can find any bugs on my website and app when they happen. Without LiveSession I wouldn't be able to repeat the user path to find some bugs reported by users.
Nachteile:
I've been using this app for over 4 months and haven't seen anything I could be disappointed with.
Best choice I made
Kommentare: It works easily since the beginning and anytime we face a problem we get great and super fast support from them.
Vorteile:
It contains all the features that its competence plus personal support.
Nachteile:
The technical documentation is not as extense as other tools. It can be compensated by asking directly to the developers which does the trick. The only offer data retention of 1mo and 3mo. It would be great to be able to have a year of data retention (paying for it of course).
Good enough for most scenarios
Kommentare: It's been really good. It helped me track user activities and analyze their behavior in our app. I value it for its simplicity and getting job done.
Vorteile:
I really like the clean and modern interface. It makes searching through the features very convenient and looking at it while working is a pure pleasure. There is plenty of information visible even on the list of sessions – not only while watching one. It makes searching easier and I'm no longer wasting time playing every session on the list while looking for the one I need at the time.
Nachteile:
The thing that is a real deal breaker for me with this software is lack of possibility to watch the session live. It's really important to track users activities live while trying to help them with their issues. In Customer Support it's a much needed feature that is unfortunately not available (at least for now).
In Betracht gezogene Alternativen:
Solid base of core feature, fluid use 👌
Kommentare:
very fluid, very frictionless
entirely legit in the game vs players like fullstory or hotjar (used both)
easy to use for non-tech and support team
working on BtoB saas => ultimate documentation for issue/bug reporting & experience smoothing
Vorteile:
- ease of use - significative dashboard (vs fullstory I used for long) - personal/team segment
Nachteile:
- waiting for a true integration with Segment (Fullstory stays better on it, i think) - had a mid experience with support facing and reporting bug after 30mn of paid plan :/
In Betracht gezogene Alternativen:
The best way to get unbiased UX insights
Kommentare: LiveSession was a great find for us. We have since added it as an option for clients to test their UX after site launch, something we previously couldn't do.
Vorteile:
One of the hardest parts of designing great user experiences is obtaining unbiased user tests. With LiveSession this can be achieved incredibly easily (and anonymously), allowing you to see how people interact with your site. This then informs your design decisions moving forward to make a more usable site. They also have auto-detection for things like 'rage clicks' and other UX issues.
Nachteile:
It can be a little technical to set up, so you have to know what you're doing, but once it's set up there's not much else you need to do.
