BrightLocal

Best Customer Service & Auditing Reporting System

Kommentare: I recently had the pleasure of interacting with the customer service team at Bright Local, and I must say that I am thoroughly impressed by their professionalism, promptness, and knowledge. From start to finish, the experience was nothing short of amazing.The team at Bright Local went above and beyond to assist me with my queries and concerns, providing timely and accurate responses to my questions. They were patient and understanding, listening to my issues and working diligently to resolve them.What impressed me the most was their level of expertise and knowledge. The agents were well-informed about the products and services that Bright Local offers, and they could easily answer all of my questions. I felt confident in their ability to provide accurate information and advice.The customer service team truly exceeded my expectations. Their professionalism, attentiveness and dedication to providing excellent service were commendable. I am grateful for their help and highly recommend them to anyone seeking outstanding customer service.In summary, I would like to express my sincere appreciation to the entire team at Bright Local for their exceptional customer service. Keep up the excellent work!write

Vorteile:

I have several reasons why I love BrightLocal, but the top two would have to be their ability to order local citations and complete them professionally, and their auditing tool. The auditing tool is an invaluable resource that can help attract new clients to your business.

Nachteile:

One area of improvement I have noticed is the availability of phone calls. In my experience, getting a callback can take a week or two, which suggests that their agents may be stretched thin due to high demand.

Bright Local Stands Above the Rest

Kommentare: Overall its an all in one local seo suite of tools and serve as an extension of my team. They are not the cheapest but they are in my view one of the best local SEO services you can use to aid in your quest to help your own local business or service other businesses in their efforts.

Vorteile:

What I like the most about BrightLocal is their focus on local SEO more than anything else. They include citation building/and optimization, competitive research and review building to say the least. I really like the whitelabel features and the great support.

Nachteile:

Once in a while the tools act up and need to get support to address it. But they do very quickly without too much fuss.

An Utter Scam

Kommentare: An utter nightmare! Thanks to them my business is at the verge of collapse! I wish I'd never came across these utter incompetents!

Vorteile:

Absolutely Nothing! I wish they would never exist as they have only ruined my business!!!! I was flourishing before meeting these cowboys!

Nachteile:

They have shut down my account while 7 campaigns were running, and this was due to a fact where they could not understand my basic business need and kept making their point! At Brightlocal is either their way, or your account get shut! No signs of refund at all! The utter shame of the tech industry in 2022. The exact meaning of Scam!

brightlocal review

Kommentare: overall brightlocal is one of the best tools for any seo strategy

Vorteile:

i am most satisfied with the keyword ranking grid for brightlocal

Nachteile:

customer service could be a better feature for brightlocal

Citation Builder Support

Vorteile:

The BrightLocal team discovered an error with a recent citation campaign I submitted and brought this to my attention. They provided clear instructions on how to correct the error and followed up quickly with my replies. Great overall service experience...

Nachteile:

I would like to see better instructions for setting up and using the new Active Sync feature.

Great time saver

Kommentare: If you take the time to learn the system and follow the tutorials you'll get great results.

Vorteile:

Great service for adding citations at scale for multiple clients. Tutorials are very helpful and the customer service is fantastic (best I've experienced with similar services) Very happy with the results we've been able to get for our clients and BrightLocal has become a very useful tool in our offering.

Nachteile:

Synching updates across multiple platforms was one of the items we had been missing but sounds like that service has recently been added with your ActiveSynch service so we will be researching that next.

Using BL for over a year

Vorteile:

I have used other products in the past and BL's reporting and external dashboards are key to our customer experience. The reports are easy to read and explain to our clients and the data is accurate.

Nachteile:

If you have several locations as I do (77 at this time) we do have to have 2 separate accounts since each account can technically hold 100 locations, but reporting can only manage 50 per account for our usage so having multiple accounts is not the best user experience for myself. Meaning all of the reports that are available can't be run as often if you have 100 locations in your account.

Helpful

Vorteile:

I only use a portion of BL, I have other colleagues who use more features. But from what I use with monitoring reviews and sending NPS surveys, it seems to work well.

Nachteile:

It seems to be a bit confusing to find what you're looking for. You have to go through several different pages on the website to finally find what you're needing.

Citation specialists

Kommentare: Still really thankful for this tool and citation team.

Vorteile:

I love the citation builder tool mostly. It's the key reason we use BrightLocal. Thank you to the citation specialists on the team there for making my job as an agency-side SEO Specialist much easier!

Nachteile:

The platform has come a long way in the set up sector, but it can be a bit clunky with lots of clicks yet in some areas.

Good Customer Service

Vorteile:

I love all the ways I can look at my data in one place. I also love that customer service is there to help me use the new features they release.

Nachteile:

It would be great to be able to copy the settings from one location to the others.

Bright Local for Agencies

Kommentare: So far so good, we are a new user switching over from SEMrush and have had an initial onboarding discussion with a soon follow up call. We had inadvertently used up all of our credits by not setting things up properly and they credited those to us so that we could start over. Will know more in a month or so after the data accumulates.

Vorteile:

Easy to set up multiple clients and the reports seem to be good so far.

Nachteile:

Limitations on reputation piece and extra cost to use the keyword grid

I like using Bright Local to create citations

Vorteile:

The customer service is super friendly and it's relatively easy to use

Nachteile:

I find the part where you need to manually enter company details not intuitive as you have to press a button to fill in the next information (ex: business hours), I tend to forget

Quick, helpful response from [sensitive content hidden]

Kommentare: Excellent. The training, tools and support is top of the class.

Vorteile:

Had some questions today about a citation campaign and [sensitive content hidden] was most helpful in replying to me and in a swift manner.

Nachteile:

nothing, I think the interface is very straightforward to use.

Great and responsive customer support

Vorteile:

Customer support is fast and easy Tools are intuitive

Nachteile:

Doesn't do everything we need (we also use SEMRush)

Support Second to None

Vorteile:

I'm on trial, and as it happens, trials can be a bit challenging in figuring out the systems. And here comes the excellent support. I don't have enough words of praise for them.

Nachteile:

As I am on a trial period now, I haven't been able to find anything I wouldn't like yet.

Excellent product for the value

Vorteile:

Easy to set up and use. Easy to add clients and manage. Love the customer dashboard

Nachteile:

It's Reputation Management platform could use some additional features, such as a catch screen with an up or down thumb. Down would send them to a contact form, up thumb sends them to the review.

Brightlocal provides a great service to the Local SEO realm.

Vorteile:

We are extremely satisfied with the services provided by BrightLocal and would highly recommend your company to anyone in need of SEO services. Thank you for your hard work and dedication.

Nachteile:

The only problem we have faced is that some of the software does not function well with service area businesses. That is the only caveat.

Bright Local is an important system for managing Local SEO

Kommentare: BrightLocal has helped us keep track of many locations and build a rapport for managing Local SEO.

Vorteile:

This program is very reasonable and has intuitive features for optimizing work flow. I like the white-label reporting and Citation Building for making progress and displaying results.

Nachteile:

There are a lot of features and it may take a bit of research to understand the best way to use each component of Local SEO tools.

Great Platform! Excellent Customer Service

Kommentare: Overall I like BrightLocal and as of right now, I don't think anyone out there can beat the price and/or options available in the platform. It's a very useful service and their customer service is top notch. You can't go wrong with them at all!

Vorteile:

Once you get used to all the things you can do with BrightLocal and how everything works, it's super easy to set up an account and run every report you can think of. This truly is what I'd call an "all-in-one" platform because you can do so much with it. Keep in mind, I used to be a Yext partner and quickly realized the outcome of each account would be riddled with mistakes. For example, despite the info I would create for a client, the Yext system would change stuff: if an address was 1234 Anywhere Street, Yext might output it on some directories as 1234 Anywhere St. so there was no consistency. I also realized that Yext is simply an overlay - if you cancel your Yext account, you lose your citations. With BrightLocal, all the citations created are yours - or your clients'. It's permanent.

Nachteile:

I feel there is a LOT of info to deal with. So many reports you can run with so much data. One thing I struggle with is knowing HOW to explain the data to a client. I don't 100% know what all the things on a report mean so how can I advise my clients?

Great Service & products at a fair price

Kommentare: Great

Vorteile:

I have always used BrightLocal for citation creation and also citation tracking as their prices are extremely good value. However, what sets BrightLocal apart from other citation providers s their great support team. I have sometimes made mistakes in my submissions and Bright Local have always picked these up and paused the project until I could make changes. In effect insurance against costly mistakes. The new Local Grid Search is a tool I have recently been working with and again a great price for the service.

Nachteile:

keeping p with improvements can be hard.

Excellent Product for SEO

Kommentare: It's been very pleasant. Their team is very receptive. They are in the UK so timing has been a challenge, but not too bad!

Vorteile:

It's a one stop shop for our agency's SEO needs. We can track the local listings and technical on-site SEO.

Nachteile:

Setting up an account as an agency has been a bit convoluted and difficult to navigate. It's been months and we're still working through set up.

Great Support and massive timesaver

Kommentare: BrightLocal is an integral part of our business and we believe it offers great value. The support is also very good where we have pretty much had resolution for any support queries raised

Vorteile:

reporting dashboard and integrations with Google tools and socials is very neat and efficient. The citation builder is robust and effective too.

Nachteile:

the restrictiveness of business and websites to locations in the UK and US (and parts of Europe) means we can't offer the same level of service to businesses outside these regions i.e. Ireland, South Africa, India - we struggle to manage clients in these regions in Bright Local so have to use a combination of external tools. This impacts our overall efficiency and profitability.

Amazing Local Search Tools

Kommentare: Overall, Bright Local is an amazing tool and I am glad I found it.

Vorteile:

I was using another company for about 5 years or more and they did a decent job building citations, but they didn't have the reporting tools. BrightLocal blew me away with all of the data I could review and helps me manage my local search clients easily.

Nachteile:

Some things aren't intuitive to me like adding connections. Not all of the clients show up on the list and I was confused by this. You have to go to a link about choosing another account and for some reason, I had a hard time with this.

Affordable option for basic marketing overview & strategy to improve you online presence.

Kommentare: Overall the insights are worth the price, and the Get Reviews section is the cherry on top.

Vorteile:

The monthly cost is low and it gives me just enough insight into my local search results, instead of me trying to parse all of the analytics data myself. I like the weekly reports sent to my inbox. I also like that they have a "Get Reviews" feature, where you can upload a CSV file that will solicit reviews from our clients. Customer support has always been above and beyond.

Nachteile:

The new local search grid feature is a bit confusing and took me a long time to understand. Some of the features are a bit buggy, like the CSV import for Get Reviews. I am on a Mac, not sure if that's part of the reason.. Sometimes the dialog box never pops up to import a file and I have to quit and restart. CSV files are limited to 100 emails per file so it's a bit limiting when you have thousands of clients in your database to email. Pros outweigh cons!

Glowing review for BrightLocal

Vorteile:

I love that they offer a suite of reports and regularly use their GMB and Ranking reports. I use other reports, too, and appreciate that I can run them monthly (in my case) and look at trends over time. I've used BrightLocal for almost 10 years.

Nachteile:

Occasional inconsistencies in numbers between various reports BUT the BrightLocal support team is awesome and very prompt in addressing any questions I have asked.