BrightLocal

BrightLocal

von BrightLocal

Wer verwendet BrightLocal?

Local brick-and-mortar businesses. Service-area businesses. SMBs. Multi-location businesses. Enterprise clients. SEO agencies. Marketing agencies.

Was ist BrightLocal?

BrightLocal's mission is to make local marketing simple.

Trusted by SMBs, multilocation businesses, and agencies, BrightLocal's all-in-one platform includes Reputation Manager, Local Search Audit, and Citation Tracker.

The platform also provides white-label reports and agency lead gen tools.

In addition to BrightLocal's all-in-one platform, you can manage business listings through Citation Builder.

Try BrightLocal free for 14 days (no card required) and see if it works for you!

BrightLocal – Details

BrightLocal

https://www.brightlocal.com

Gegründet 2009

BrightLocal – Preisübersicht

BrightLocal ist verfügbar ab 29,00 $/Monat. BrightLocal bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für BrightLocal findest du unten.

Startpreis

29,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

BrightLocal Funktionen

SEO Tools
A/B-Tests
Benutzer-Management
Content-Management
Dashboard
Ertragsmanagement
Google Analytics Integration
Keyword-Recherche Tools
Link-Management
Lokalisierung
Nachverfolgung mobiler Suche
Ranglisten-Nachverfolgung
Stichwort-Nachverfolgung
Wettbewerbsanalyse
Wirtschaftsprüfung

BrightLocal – Nutzerbewertungen

Zeigt 5 von 10 Nutzerbewertungen

Gesamt
3.7/5
Benutzerfreundlichkeit
3.3/5
Kundenservice
3.5/5
Funktionen
3.8/5
Preis-Leistungs-Verhältnis
3.1/5
Verifizierter Rezensent
Internet Marketing Specialist
Marketing & Werbung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 11.4.2019

"A Wonderful Supplement to SEO"

Vorteile: BrightLocal is a pretty simple platform to use - just enter your business information, and sit back as local directories and website listings are created for your business! Considering that this is an essential piece to SEO services, it's something that we've come to rely on to quickly, accurately, and efficiently create numerous local listings and directories for a number of businesses. It's simple to update the citations, too, in the case that a phone number or address changes.

Nachteile: There are a couple of small inconveniences that can sometimes detract from the handiness of this platform. Some directories that are set up for you require email verification - going through the BrightLocal email that is automatically set up for each business and searching for that verification email can be tedious, especially when this is a process that you must complete for multiple businesses or clients.

  • Quelle des Nutzers 
  • Bewertet am 11.4.2019
Steven J.
Marketing Manager
Marketing & Werbung, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 25.7.2019

"Excellent Product for SEO"

Kommentare: It's been very pleasant. Their team is very receptive. They are in the UK so timing has been a challenge, but not too bad!

Vorteile: It's a one stop shop for our agency's SEO needs. We can track the local listings and technical on-site SEO.

Nachteile: Setting up an account as an agency has been a bit convoluted and difficult to navigate. It's been months and we're still working through set up.

Antwort des Softwareanbieters

von BrightLocal an 29.7.2019

Thank you for taking the time to review us, Steven!

It's great to hear that you've had such a positive experience with the team so far and that our tools are so useful for your agency.

We'd like to help you to finish getting set up so your account manager is going to contact you directly as you're on a custom plan.

We appreciate it can sometimes be difficult for multilocation clients to be set up, so to help with this we offer Agency Discovery Calls, Enterprise Discovery Calls and Live Group Demos which can all be booked here: https://www.brightlocal.com/free-online-demo/

We do appreciate that timing is important and we strive to provide as much cover across as many timezones as possible. Our Support team currently operates across 5 countries, and over 95% of our inquiries are responded to on the same day.

Please don't hesitate to contact us if you need help with anything at all.

Many thanks
Heather - BrightLocal Customer Success team

  • Quelle des Nutzers 
  • Bewertet am 25.7.2019
Alex W.
Owner
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 3.3.2020

"Great tool for managing local business info online"

Kommentare: I use this regularly to manage my clients local rankings and reviews and citations. It has saved me a great deal of time especially for multiple clients.

Vorteile: It has some great tools that I use for my local clients, especially with Google my Business. The rankings and audit tools have saved me a lot of time

Nachteile: I wish it was a little less expensive or they had a pricing tier between the Multi-Business and SEO Pro.

  • Quelle des Nutzers 
  • Bewertet am 3.3.2020
Verifizierter Rezensent
Digital Marketing Associate
Marketing & Werbung, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Bewertet am 24.12.2019

"One of the best SEO tool for local SEO."

Kommentare: One of the best tool to use for local Seo and managing local business.

Vorteile: Makes you work easy and help you solve NAP as well as other local SEO issues.

Nachteile: Although the software is highly accurate, some times it shows GMB errors or issues.

  • Quelle des Nutzers 
  • Bewertet am 24.12.2019
Caleb A.
Co-owner
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 16.11.2019

"80% data inaccuracy. 0% customer service."

Kommentare: abismal

Vorteile: N/A none at all terrible do not consider you have been warned

Nachteile: This is a reporting tool who's data is 80%+ inaccurate. After working through many automated emails from them, my team and I finally got a meeting with our Brightlocal rep. They literally told us to go in and fix it manually for each and every client. Clearly we have no use for a reporting tool who's reporting is so aggressively wrong so we attempted to cancel our annual subscription. Here was the reply: Our rep:
"As per our Terms and Conditions:
Section 6.5) 'If you subscribe to a Subscription Service then you may cancel such Subscription Service at any time. Termination will take effect from the end of the current Subscription Service Period. Subscription Fees will not be refunded for early cancellation or any other reason'."
Basically, if you own the annual account for a day, you can't get refunded for the year, even if the product is faulty in nearly every way from a reporting perspective, contrary to what was advertised. I'm sure a representative will comment on this rating and claim that they "taught us how to correct this issue and how to identify reporting mistakes" so here is my preemptive rebuttal: A. - Going in regularly to correct reporting issues completely eliminates the purpose of having a reporting tool. We were not made aware of the potential for reporting inaccuracies until after we were annual customers. B. - With client facing white label reporting, I might be able to identify and ignore faulty information but my client certainly won't.

Antwort des Softwareanbieters

von BrightLocal an 18.11.2019

Hi Caleb

I'm Myles, BrightLocal's CEO.

I'm very sorry that you had such a frustrating experience.

Our policy is not to refund fees, however, we offer a free 14-day trial which typically gives customers long enough to evaluate our service, and most sign up for a monthly plan (not annual) which means they can leave any time. I have spoken to my Head of Support and discussed your case, and we will refund your payment in full as a gesture of goodwill.

We put a huge amount of effort and resources into data accuracy but the data isn't always 100% correct for a few reasons. We grab data from over 400 sites and many of these sites don't have APIs so we have to scrape the data. Many sites are not well structured which makes finding listings tricky. I won't go into the detail but long story short, finding listings isn't an exact science.

I would really like the chance to talk 1-1 so I can apologize personally; I have emailed you directly.

Thanks
Myles

  • Quelle des Nutzers 
  • Bewertet am 16.11.2019