Zoho CRM Plus

Correct Improvement for entire Zoho Suite

Vorteile:

It finally centralizes incoming and outgoing communications within all different Zoho environments making it easier to oversee leads and collaborate. Before, our sales team was just operating in CRM as other tools were too many to handle. Our teams can now see much clearer what is happening in other markets and help out or generate new ideas together. Handovers internally are becoming faster as full history per contact is shown and traced.

Nachteile:

It is not always clear if things are working or not, and there is a need to doublecheck per several environments if things are smooth. Support is not always there to answer quickly.

Incredible power, but complicated processes.

Kommentare: Customer support is always great, super quick and helpful.
The programs Zoho builds are very powerful and customizable but also very challenging to learn and implement into your specific organization. It takes a LOT of time to learn the program as the admin if you're not already familiar with multiple other powerful CRM programs. You just get SO much value for your money. Zoho products can operate your entire business, no matter the industry. I just may be significantly overkill for your needs. Likewise, sometimes a purpose-built tool (specific to your industry) will serve your needs better, and simpler than a tool like Zoho which is built to meet the needs of all company times, from tech start-ups, to retail empires, to social marketing companies, to SAAS companies.

Vorteile:

- Industry leading integrations with tools like Zapier and others - The value is incredible. You're getting: Project management tools, Social media marketing tools, landing page builders, a fully customizable CRM, email builders, custom workflows, per account and per app permissions for each user, forms, etc. - The customizability of everything is fantastic

Nachteile:

Zoho products in general feel like they were created by software engineers for developers or people with deep technical knowledge about how CRMs connect using hooks and how custom fields can be linked into reports. Its just a LOT to learn, even for someone with a good amount of technical knowledge. I wish the program felt a bit more natural to use. Everything about it feels so clinical or technical. I also wish there was an easy-to-use "Zoho University" to learn how to use all the crazy tools this has to offer. I've used this tool a LOT over 3+ years and there's still way more that I don't know.

In Betracht gezogene Alternativen: Salesforce Sales Cloud, Realvolve und Zendesk Suite

Warum Zoho CRM Plus gewählt wurde: Liondesk has a lack of analytics and reporting. We also needed a more robust tool for marketing, and email campaigns.

Zuvor genutzte Software: LionDesk

Gründe für den Wechsel zu Zoho CRM Plus: Mainly for the customization. Our company almost operates as 4-5 different entities, which is difficult and weird for most CRMs to handle.

A good solution that could deliver much more

Kommentare: So far, it has assisted us to streamline our contacts and leads with a new service line that has to run as a separate campaign. It has been challenging to set up processes and automation related to leads.

Vorteile:

The app offers very good functionality and some excellent features such as its preset analytics that make performance mgmt a much easier job. Additionally, it offers the capability to extend your capability with other Zoho apps such as projects.

Nachteile:

Despite the functionality it offers, it does not provide a unified journey for potential customer interactions. It does not actually help you actively manage your CRM processes. Furthermore, instead of working with Gsuite, it tries to force you to send and receive emails from within the CRM with inferior functionality (no signature capability...).

In Betracht gezogene Alternativen: monday.com und HubSpot CRM

Gründe für den Wechsel zu Zoho CRM Plus: Zoho CRM provided the connectivity to an entire suite of services and products that will be more suitable for the service that we have launched.

The Game Changer!

Vorteile:

It is very useful to interconnect between the different teams and makes the process more easier and smoother

Nachteile:

It is a bit difficult for a non technical person to understand about how it works in the first hand

Amazing platform

Kommentare: Amazing, no complains. I am excited to keep using it

Vorteile:

Its the most perfect tool ever. You can benefit from their ready to use templates but the most exciting thing is you can creste your own! Not mentioning you have every tool you need in one place

Nachteile:

Nothing yet. I am really liking Zoho and intend to learn more.