Brex

No brainer using Brex being a startup.. I switched from a bank credit card right away

Kommentare: It simply works as a business card that doesn't require any individual credit (I still don't understand why other business cards require individual credit... pls don't call it as a "business card", right?!). Also, I don't need to feel getting ripped off using a bank-issued credit card where certain dollar amount has to be frozen (they shouldn't call this as a credit card if they take the collateral cash for us to use the amount.. right?!). And user support and dashboard are as responsive and smooth like any other modern tech software.

Vorteile:

We don't need to connect any individual credit to use Brex business cards. We are taking already risk doing a startup, and founders should not be forced to expose their credit to just use software payment etc. Also, Brex is really built specifically for startups, so a bunch of the benefits and how the software works simply make sense.

Nachteile:

I really cannot think of any... I feel right and very comfortable using Brex card. Using Brex is an essential part of running a startup.

Super easy to manage expenses when traveling

Vorteile:

Text prompt right after card is charged to upload the receipt image is so convenient and easy. Seeing monthly list and uploading recurring receipts is also easy.

Nachteile:

No complaints from me. It's easy to use in both the travel and ongoing business expenses.

Next to impossible to switch users

Vorteile:

Nothing - it’s a credit card. Our experience was very poor.

Nachteile:

Next to impossible to switch accounts after the company was sold. Took 10x more time and effort than it needed to. Some of the worst customer support I’ve ever received.

Superior product

Kommentare: We use Brex for our main business bank account and it has been an overall positive experience.

Vorteile:

It was very easy to get started with the app. It was also very convenient and we were able to get an account up and running within 48 hours.

Nachteile:

I would like it to be easier to manage the corporate treasury. Paying staff in Crypto would also be ver conveinent.

Great bank for every entrepreneur

Vorteile:

Brex opened account for my company instantly, in our team we love how easy are payments can be scheduled, cards creation and brex perks are amazing

Nachteile:

Sometimes payment creation UI is little buggy while I am using CMD + F feature with details verification thought browser search

Services cut randomly

Kommentare: Brex really does not care about small businesses, I highly suggest people use another online bank like mercury when considering a bank for their start up.

Vorteile:

Brex was a great platform before they decided to cut all small businesses.

Nachteile:

Brex gave no warning to our company and cut our ability to deposit into our account, making operations halt immediately while we found another solution.

Awesome!

Kommentare: Great.

Vorteile:

Love the ease of use with Brex. Could not be better.

Nachteile:

Nothing. Everything has been easy and great.

Good service, awesome experience

Vorteile:

Liked the way Brex send all receipt screenshot and all control of our users spent.

Nachteile:

High user requirements. Should be more reachable to small business without too much money on account.

So far so good

Kommentare: Very useful overall and satisfying our needs as an early stage company.

Vorteile:

Easy to use, fairly easy onboarding, transparent product with good rewards and offers.

Nachteile:

The reporting and monitoring lacks a bit of nuance. I haven't tried too many of these features but wasn't super impressed with the ones that I did explore.

As a credit card industry vet, this product is a 10

Vorteile:

Innovative features, great user experience, and a desire to do work with a class of companies that for some reason the major banks have ignored for too long. We love Brex and wish we could replace all bank products with Brex products.

Nachteile:

Nothing that I can think of really. I have used commercial cards for decades and nothing comes to mind on this.

One of the easiest corporate cards I've used

Kommentare: Brex has been great for our organization. I highly recommend it!

Vorteile:

The ease of use and features are the two things I like the most. I can charge the card and will get a notification text, we can set budgets, get a new card when one expires, the platform is very user friendly. Just overall a great card and platform to use.

Nachteile:

I would like it better if we had cash back or more options to spend our points on.

Not the best bank to worth with, not the worst either, but I wouldn't choose them again.

Kommentare: These guys could seriously improve their customer service - even their "dedicated" customer service (which I suspect is more of a marketing ploy rather than any real dedicated service personnel) routinely either does not answer emails, or skips them altogether. Anything beyond the most basic of questions is rarely answered properly, or promptly- - and the worst thing about these guys? They will literally shut your account down on a whim - no reasons given, and wont tell you why they did it either when you ask them. They have a fairly comprehensive "perks" program, but a lot of these perks dont work. Personally, their Google Ads credit did not work - neither did their Snapchat ads credit - and while working with them on these two (after being a customer since May 2022) - and "waiting for them to respond to me" - they abruptly shut down my account with no reason given saying "we cannot do business with you anymore". I sort of suspect they do not really want startups, and especially not bootstrapped startups like they claim to be in favor of - which is fine, everyone wants more money, but I just wish they would be more transparent about it. Their relative lack of customer service though is what upset me the most and the lengthy delays in getting back to me on simple things - such as perks etc, makes me think most people do not even go to their perks section, and it is hardly ever updated with the right information. Thats my $0.02..BestRahul Mookerjee

Vorteile:

Easy to use website, easy to set up the initial bank account as well - and the cards etc (both virtual and physical) are easily setup.

Nachteile:

Customer service needs a lot of improvement, and their automated risk checking system certainly does too. Not to mention, their perks program - a lot of the perks in there do not work (ie the codes etc, and there are lengthy delays in getting those codes, if at all..) ...

Good at First, Ended Very Poorly

Kommentare: So I used Brex as my main business bank account for over a year, it was great for awhile and I loved it, then one day i went to deposit a check with Mobile Deposit and they had a message pop up that says it was disabled, along with any ACH transfers, I got a hold of customer support and they absolutely refused to give me a reason for it being disabled, they just said they were sorry for the inconvenience and they would follow up with Email, I waited a week for the Email and then got a hold of Customer Support again and the agent gave me a day it would be enabled again, I waited a couple days for that and it was not reinstated, so i got ahold of them again and the agent told me that it would not be reinstated and there is a small chance it will ever be again, so i told them it was of no use to me to have an account that I cannot fund, and closed it. Moral of the story is whoever calls the shots at Brex better get their act together or they are surely a doomed company. As of today June 17 2022 I have not received a single communication from Brex.

Vorteile:

It was convenient, it built my business credit,I could manage my receipts well.

Nachteile:

Customer Support,The Company Customer Policies. Pretty much they think the software will retain customers while their management treats them extremely poorly.

Every Start Up should be using Brex

Kommentare: Unless you are a cash only business, Brex is a must for any start-up of small business. Its easy to integrate, intuitive to use, and professionally tracks expenses for cash and credit. All while integrating into out accounting software. Throw in the rewards program and its a no-brainer.

Vorteile:

There are so many features that make it awesome. The ease of use, intuitive flow of the ledger, payment system, and vendor management makes this software invaluable. And it easily integrates in to our accounting software. Enough said

Nachteile:

The only "not great" experience was with customer service. I called about a change in the banking routing number and the customer service person had no clue what I was talking about. he told me he had taken care of it and two days later another customer service rep called me about the same issue. He took are of it and we got it resolved. So you see, not that bad.

Brex says "thanks for your reviews, now SCREW YOU small business owner!"

Kommentare: Ahh, Brex loves to promote their Capterra and other reviews after soliciting these from small business. But now that they've got their reviews, it's time to burn the small business owner. Out of the blue, we get a message saying, "Brex is constantly evolving our business, and after changes to our strategy, we are less suited to meet the needs of smaller customers." So too bad, my account is closing August 15th whether I like it or not. "This decision cannot be either changed or delayed. Your account will be closed by August 15." Maybe Brex doesn't realize that small businesses become big business, and we're going to be sure to BOYCOTT any big business that uses Brex or ANY bank associated with Brex for the pain and needless aggravation this bank has put us through.

Vorteile:

I like the platform while it worked. Unfortunately they are no longer supporting small business.

Nachteile:

The fact that they're closing accounts of small business owners.

They promise the fix to all expense and credit card issues but deliver headache after headache.

Kommentare: Absolutely horrible. I have had way to many interactions with their customer service for basic things that a financial services company should be able to handle. Then they unceremoniously dropped all of their small businesses. Garbage company, garbage leadership, garbage product.

Vorteile:

Easily got the credit card. The travel bank integration was nice for travel related rewards

Nachteile:

They only are helpful if you are flush with VC money or funding otherwise they will dump you on the side of the road and never look back. Quite contrary to the the story they tell you when they want you to sign up

Brex changed over the past year

Kommentare: Despite the changes over the past year, I still like Brex and use it for our daily banking needs.

Vorteile:

Brex has been great with delaying our net terms. They are also a fantastic bank service with very low fees and a great UX.

Nachteile:

Brex changed over the past year from having net 60 payments to close to getting rid of that. Now they are more of bank, but failed to let their existing customers know.

Best card for startups there is

Kommentare: A combination of business travel and office expenses. We had previously been using a major issuer corporate card and had to do a lot of manual reconciliation of statements every month. Everything is easier now.

Vorteile:

It is easy to tell that a lot of thought has gone into the pain points experienced by small business and startups in managing expenses. Everything happens more seamlessly with Brex compared to our prior card. Expense management is a breeze.

Nachteile:

In order to receive some of the more major rewards points, you are basically required to only use Brex for your business expenses. This can be a hassle since there may be a lot of automated billing that needs to be transferred.

The best credit card for startups!

Kommentare: Brex has been an amazing company for our corporate credit cards. Their software is intuitive, customer service outstanding and rewards program is amazing. I cannot say enough good things about them. I had a new team member come on board and was going to travel with us and I was able to get them a virtual credit card instantly to book their airline and hotel and then Brex overnighted their physical credit card. I was blown away that they already had their card on our trip. Get your own Brex card by going here: https://baseconnect.com/brex

Vorteile:

- I got a personal rep to talk to on the phone - Their software is very intuitive to use as well as their new mobile app - You get a virtual card as well as physical. - When you add a new employee card they overnight it to them! - You get huge rewards for every dollar you spend. Get your Brex card here: https://baseconnect.com/brex

Nachteile:

- They don't work with ApplePay yet on the iPhone

Easy to use corporate card.

Vorteile:

User interface is much easier and intuitive than a typical credit card statement, and seamlessly integrates with expense reporting.

Nachteile:

No major complaints. There are some redundancies in the UI (transactions as well as expenses page).

Credit Cards for the modern day

Kommentare: Brex has been a home run since Day 1. Their UI resolves virtually every pain point & limitations that other traditional credit card providers have

Vorteile:

Card Management - seamlessly add/remove users and increase/decrease/suspend credit limit in an instant. Exemplary customer support that is responsive and quick to resolution

Nachteile:

Some features are still being developed, but the entire team is willing to listen to feedback & evaluate as part of future releases

Ok product for it's price

Vorteile:

The virtual cards give the accounting team some control over spending

Nachteile:

Receipt upload was manual, not great for high volume of transactions

Best Card for cash management available

Kommentare: Very responsive customer service.

Vorteile:

Large credit limits without traditional limitations by bank issued cards

Nachteile:

Delay in reflecting payment after account has been debited.

Expenses, BREX-it! (NOT Brexit)

Vorteile:

I really like the receipt match capability. This function allows me to complete the expense reporting very easy. I also like the availability of the virtual card and the physical card.

Nachteile:

I have noticed that some foreign currency expenses were not recognized by the receipt match function. I think its many due to the amount on the receipt do not match the amount in US$.

Great tool for expense management, receipt tracking and no personal guarantee!

Vorteile:

With Brex we're able to spend much less time on expense mgmt. and more time focusing on our core business. Features like seamless receipt capture and spend by employee make tracking purchases very easy. Also it's easy to onboard new employees to our platform. Finally it's great not to have to put up a personal guarantee as a startup. The recent upgrade to the rewards program was needed and really attractive.

Nachteile:

I'd love to see more analytics like category spend by employee and by vendor, which I expect to come as the company scales.