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Was ist CloudTalk?
CloudTalk ist eine umfassende cloudbasierte Call-Center-Lösung, die in wenigen Minuten einsatzbereit ist. CloudTalk hilft smarten Unternehmen, außergewöhnliche Kundenbetreuung zu bieten und den Umsatz zu steigern. Unabhängig davon, ob du mehrere Agenten beschäftigst oder eher selten telefonierst – CloudTalk passt sich deinen Bedürfnissen und der Größe deines Unternehmens an. Integration in deine bevorzugten Helpdesk-, E-Commerce- oder CRM-Lösungen. Sofortiger Zugriff auf Telefonnummern aus mehr als 60 Ländern.
Teste CloudTalk kostenlos.
Wer verwendet CloudTalk?
Smarte Unternehmen aller Größen, die das Kundenerlebnis und die Agentenleistung über den individuellsten Kanal, die Stimme, verbessern möchten.
Wo kann CloudTalk bereitgestellt werden?
Über den Anbieter
- CloudTalk
- Ansässig in New York City, USA
- 2016 gegründet
Support für CloudTalk
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Albanien, Amerikanische Jungferninseln, Andorra, Anguilla, Antigua und Barbuda und 90 weitere
Sprachen
Englisch, Tschechisch
CloudTalk Kosten
Startpreis:
- Ja, kostenloser Test verfügbar
- Keine Gratisversion
CloudTalk bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von CloudTalk ist ab 25,00 $/Monat verfügbar.
Preismodelle Kostenlose TestversionÜber den Anbieter
- CloudTalk
- Ansässig in New York City, USA
- 2016 gegründet
Support für CloudTalk
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Albanien, Amerikanische Jungferninseln, Andorra, Anguilla, Antigua und Barbuda und 90 weitere
Sprachen
Englisch, Tschechisch
CloudTalk – Videos und Bilder






CloudTalk Funktionen
Bewertungen über CloudTalk

intruitive for Both Admins and Users
Kommentare: There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.
Vorteile:
One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.
Nachteile:
For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.
Best All in One tool regarding communications
Kommentare: Very good. Execelent Integrations and support.
Vorteile:
In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials.
Nachteile:
The option to send MMS inside Europe. It's not possible yet.
In Betracht gezogene Alternativen: Aircall
Gründe für den Wechsel zu CloudTalk: Less expensive and more options / integrations
Unreliable tool for small businesses that do not work 24/7
Vorteile:
The waiting time for the phone lines is short. That is the main positive thing
Nachteile:
Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.
In Betracht gezogene Alternativen: RingCentral MVP
Warum CloudTalk gewählt wurde: Cloudtalk includes an option for SMS's
Antwort von CloudTalk
vor 9 Monaten
I'm sorry to hear about your disappointing experience with us. It's always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn't live up to your expectations on this occasion. I'm thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at support@cloudtalk.io to discuss how we can make this right.
Well functioning and good integration with HubSpot
Kommentare: We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication
Vorteile:
Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot
Nachteile:
The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.
In Betracht gezogene Alternativen: Twilio Flex
Warum CloudTalk gewählt wurde: Freshcaller did not have a good integration for hubspot
Zuvor genutzte Software: Twilio
Gründe für den Wechsel zu CloudTalk: Ease of use and ease of deployment.

CloudTalk offers the best solution to our small team
Kommentare: With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs.
Vorteile:
The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next.
Nachteile:
There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems.
In Betracht gezogene Alternativen: Aircall
Gründe für den Wechsel zu CloudTalk: Because monthly payment was a given with CloudTalk and Aircall starts with 2 or 3 users minimum but we only need one call agent at the moment.