--- description: Detaillierte Informationen über CloudTalk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CloudTalk Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Telefon Software](/directory/30084/telephony/software) > [CloudTalk](/software/182004/cloudtalk) # CloudTalk Canonical: https://www.capterra.com.de/software/182004/cloudtalk Seite: 1 / 12\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/182004/cloudtalk?page=2) > CloudTalk ist ein cloudbasiertes Telefonsystem für Support- und Vertriebsteams. Mit CloudTalk ist Telefonieren einfach und macht Spaß\! Erhalte noch heute deine kostenlose Testversion\! > > Bewertung: **4.4/5** von 271 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet CloudTalk? Smarte Unternehmen aller Größen, die das Kundenerlebnis und die Agentenleistung über den individuellsten Kanal, die Stimme, verbessern möchten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 271 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: CloudTalk - **Gegründet**: 2016 ## Gewerblicher Kontext - **Startpreis**: 19,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Italienisch, Niederländisch, Portugiesisch, Spanisch, Tschechisch - **Verfügbare Länder**: Albanien, Amerikanische Jungferninseln, Andorra, Anguilla, Antigua und Barbuda, Aruba, Australien, Bahamas, Barbados, Belarus, Belgien, Belize, Bermuda, Bosnien und Herzegowina, Brasilien, Britische Jungferninseln, Bulgarien, China, Costa Rica, Curaçao und 76 weitere ## Funktionen - Agenten-Schnittstelle - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anruf-Transkription - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Audio/Video Conferencing - Aufzeichnung - Automated Attendant - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing - Berichterstattung / Analyse - Berichterstattung über Anrufe - CRM - Call Screening - Call-Center-Management - Dashboard - Dateitransfer - Employee Coaching Tools - Feedback-Management - IVR - KPI-Überwachung - Kampagnenmanagement - Kommunikationsmanagement - Konferenzschaltungen - Kontaktmanagement - Konversion-Tracking - Kundenerlebnis-Management - Listen-Management - Management der Anruflisten - PBX - Power Dialer - Prädiktive Wähler - Qualitätsmanagement - Rollen-basierte Genehmigung - Rückruf-Terminplanung - SIP-Trunking - Sentiment-Analyse - Stichwort-Nachverfolgung - Third-Party Integrations - Virtuelle Erweiterungen - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Workflow Automation ... und 25 weitere Funktionen ## Integrationen (25 insgesamt) - Adobe Commerce - BigCommerce - Freshdesk - Front - Google Contacts - Groove - Help Scout - HubSpot CRM - HubSpot Sales Hub - HubSpot Service Hub - Kommo - Kustomer - LiveAgent - LiveChat - Make ... und 10 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software) ## Ähnliche Kategorien - [Call Accounting Software](https://www.capterra.com.de/directory/30083/call-accounting/software) - [Call Recorder](https://www.capterra.com.de/directory/30533/call-recording/software) - [IVR Software (Interactive Voice Response)](https://www.capterra.com.de/directory/30231/ivr/software) - [Call Tracking Software](https://www.capterra.com.de/directory/30901/call-tracking/software) - [Telefonanlage Software](https://www.capterra.com.de/directory/31101/business-phone-systems/software) ## Alternativen 1. [3CX](https://www.capterra.com.de/software/158704/3cx) — 4.4/5 (468 reviews) 2. [Ringover](https://www.capterra.com.de/software/169627/ringover) — 4.7/5 (890 reviews) 3. [Nextiva](https://www.capterra.com.de/software/175788/nextiva) — 4.6/5 (919 reviews) 4. [RingEX](https://www.capterra.com.de/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) 5. [JustCall](https://www.capterra.com.de/software/157853/justcall) — 4.1/5 (225 reviews) ## Nutzerbewertungen ### "Makes everyday work noticeably easier\!" — 5.0/5 > **Oliver** | *7. September 2026* | Pharmazeutika | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The app runs flawlessly on both phones and laptops, unlike many other products out there. The design and user-friendliness are truly excellent. The modern and appealing layout makes making and receiving calls a pleasure every time. > > **Nachteile**: So far, we have had absolutely no problems with CloudTalk. Every feature meets our expectations and contributes to improving our daily communication. CloudTalk's ease of use and reliability make it an indispensable part of our studio. > > The tool allows us to make and receive calls directly from our PC. It also offers detailed analyses of our calling behavior, including the number of calls made, their average duration, and even a forecast for future calls. The app also runs flawlessly and without any problems on the iPhone. ----- ### "''Secure Communication Solution With Secure login''" — 3.0/5 > **Samuel** | *22. September 2026* | Internet | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: CloudTalk is a user friendly tool for providing security for the call management and provide top priority for measuring data and communication. The auto attendant feature to improve our team experience by ensuring calls efficiently, reduce wait time and increase user satisfaction. Its regular updates maintain security compliance with company standard and role based access allows to control sensitive information. Custom call and personalized greetings rout rules on time with availability all the time. > > **Nachteile**: The thing I liked least about CloudTalk is its basic phone support, getting quick personalized assistance can be challenging for me especially during workload hours. The billing structure is also bit confusing when going for additional features or for international calls the charges goes high. > > As per my overall experience CloudTalk is a secure customizable solution for truly enhancing communication operations across teams and clients. Its a reliable Cloud call solution with end to end encryption which ensure secure calls with secure login options. Clarifying billing would make make it more reliable. I recommend it. ----- ### "Cloudtalk review" — 5.0/5 > **Dhanesh** | *15. Dezember 2025* | Bildungsmanagement | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: Genuine and integrations are good Name is displayed on call or double check on number is not required Shows what time the call has been done with recordings which is great too > > **Nachteile**: Sometimes the wait time is a lot Trying to change the country number is a but confusion but it is manageable. Could be better at that. > > After a few weeks of usuage the UI felt easy to use. Don’t need to recheck the number as name displays ----- ### "My All in one and daily Driver" — 5.0/5 > **Nishant** | *4. August 2025* | Gastgewerbe | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity. It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging. Features like call recording, smart routing, and analytics help improve team performance. Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful. > > **Nachteile**: Pricing can become expensive as you scale or add premium features. The mobile app lacks some key functions compared to desktop. Occasional glitches or lag may occur in the desktop version. Complex features like advanced routing or automation have a steeper learning curve. Also, being entirely cloud-based, it relies heavily on a stable internet connection for optimal performance. ----- ### "intruitive for Both Admins and Users" — 5.0/5 > **Eyituoyo** | *10. Juli 2019* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward. > > **Nachteile**: For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con. > > There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future. ----- Seite: 1 / 12\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/182004/cloudtalk?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/182004/cloudtalk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten