Wer verwendet CloudTalk?
Smarte Unternehmen aller Größen, die das Kundenerlebnis und die Agentenleistung über den individuellsten Kanal, die Stimme, verbessern möchten.
Was ist CloudTalk?
CloudTalk ist eine umfassende cloudbasierte Call-Center-Lösung, die in wenigen Minuten einsatzbereit ist. CloudTalk hilft smarten Unternehmen, außergewöhnliche Kundenbetreuung zu bieten und den Umsatz zu steigern. Unabhängig davon, ob du mehrere Agenten beschäftigst oder eher selten telefonierst – CloudTalk passt sich deinen Bedürfnissen und der Größe deines Unternehmens an. Integration in deine bevorzugten Helpdesk-, E-Commerce- oder CRM-Lösungen. Sofortiger Zugriff auf Telefonnummern aus mehr als 60 Ländern.
Teste CloudTalk kostenlos.
CloudTalk – Details
CloudTalk
https://www.cloudtalk.io/
Gegründet 2016
CloudTalk – Kostenübersicht
CloudTalk bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von CloudTalk ist ab 15,00 $/Monat verfügbar.
Startpreis
15,00 $/Monat
Preisinformationen
Kostenlose Version
Nein
Gratis Testen
Einsatz
Installiert - Mac
Cloud, SaaS, Web
Installiert - Windows
Mobile - iOS Native
Mobile - Android Native
Training
Persönlich
Live Online
Webinare
Dokumentation
Kundenbetreuung
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Online
CloudTalk Funktionen
Alternative Products
Beliebte Produkte
CloudTalk – Nutzerbewertungen
Zeigt 5 von 126 Nutzerbewertungen
Matej K.
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Gesamtbewertung5/5
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Benutzerfreundlichkeit5/5
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Eigenschaften & Funktionalitäten5/5
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Kundenbetreuung5/5
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Preis-Leistungs-Verhältnis5/5
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Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Quelle: GetApp
- Bewertet am 25.7.2019
"Great product with outstanding support"
Kommentare: We are very happy customers and compared to the alternatives we were choosing from, we are sure we did a best decision going for CloudTalk!
Vorteile: We are pretty happy how quick we were able to implement CloudTalk into our company. With call center it used to be very common to start using it after several days and you were never used to it. Until now. We felt like CloudTalk is more like a automation tool that call center software, since it saves you a lot of time on repetitive tasks that you most likely hate.
Nachteile: We would need more software connected to CloudTalk to even more dig into automation.
- Quelle des Nutzers
- Quelle: GetApp
- Bewertet am 25.7.2019
Eyituoyo O.
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Gesamtbewertung5/5
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Benutzerfreundlichkeit5/5
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Eigenschaften & Funktionalitäten5/5
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Kundenbetreuung5/5
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Preis-Leistungs-Verhältnis5/5
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Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Bewertet am 10.7.2019
"intruitive for Both Admins and Users"
Kommentare: There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.
Vorteile: One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.
Nachteile: For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.
- Quelle des Nutzers
- Bewertet am 10.7.2019
Joey C.
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Gesamtbewertung4/5
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Benutzerfreundlichkeit3/5
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Eigenschaften & Funktionalitäten5/5
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Kundenbetreuung5/5
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Preis-Leistungs-Verhältnis5/5
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Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Bewertet am 20.5.2020
"Excellent Cloud Base Phone System"
Kommentare: Cloudtalk gave us full flexibility over our incoming phone setup. We can easily switch between mobiles, computers, etc wherever we are and it connects with our CRM, so all calls our tracked and connected into our other workflows.
Vorteile: I was very impressed with the customer support we received from Cloudtalk. From our first contact to the porting of our number (the reason why we had to leave our previous provider) went fast and smooth. It has all the functionalities you'd want from a cloud based phone system.
Nachteile: If you're new to a cloud based phone system, the setup can be a bit confusing and the guiding documentation is quite complex.
- Quelle des Nutzers
- Bewertet am 20.5.2020
Careyn Q.
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Gesamtbewertung3/5
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Benutzerfreundlichkeit4/5
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Eigenschaften & Funktionalitäten4/5
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KundenbetreuungNicht bewertet
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Preis-Leistungs-VerhältnisNicht bewertet
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Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Bewertet am 23.10.2019
"App is Good But Still Needs Improvement"
Kommentare:
Benefits:
-I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile
-I can listen to the recordings anytime and go back to them when necessary
-I can easily connect with guests and colleagues and this drives more value into the business.
Vorteile:
Upsides of Using CloudTalk:
-It has International calling capability
-It has a mobile app available for iPhone users
-It identifies who's logged in or not for internal users
-There is Caller ID
-I like the fact that most calls are recorded automatically is readily available for listening
-Easy to use; straightforward interface, userfriendly
-Dashboard is very useful and has all the information I need
Nachteile:
Least Helpful / Dislikes
-The status showing if people are online/offline is not always accurate
-The application malfunctions regularly (maybe bugs)
-Calls are not being routed correctly sometimes
-Callers wait for a long time waiting when they are transferred
-Caller ID names not accurate
-No mobile phone app available for Android users - please create soon!!!
- Quelle des Nutzers
- Bewertet am 23.10.2019
Greg B.
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Gesamtbewertung5/5
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Benutzerfreundlichkeit5/5
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Eigenschaften & Funktionalitäten5/5
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Kundenbetreuung4/5
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Preis-Leistungs-Verhältnis5/5
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Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Bewertet am 15.5.2020
"Highly Effective Low Cost Softphone for International Calls"
Kommentare: I have been using Cloudtalk for a good quarter now and I am pleased with the service. The call rates are extremely competitive and I like the simplicity of the tool. It basically provides a simple softpad phone to make lots of quick-fire calls and I like the fact that they are recorded and logged - Perfect if you want to forward a copy of the call to a colleague or simply listen for your own benefit to extract some details - I like the fact there is a phone app too - useful if you are getting call backs if you are out of the office or away from the desk top app. Finally if you are patiant, then it integrates nicely with PipeDrive and provides lots of useful metric for senior management - a good all round tool
Vorteile:
- Easy to use
- Easy to integrate with your CRM system
- Very cost efficient
- Simple but effective dashboard with just want you need and not overkill of features that most people wouldnt need
Nachteile: Sometimes you have to be patiant for the softphone to appear before you can dial out from your CRM system but it's nothing you cant live with.
- Quelle des Nutzers
- Bewertet am 15.5.2020
