Was ist CloudTalk?
CloudTalk ist eine umfassende cloudbasierte Call-Center-Lösung, die in wenigen Minuten einsatzbereit ist. CloudTalk hilft smarten Unternehmen, außergewöhnliche Kundenbetreuung zu bieten und den Umsatz zu steigern. Unabhängig davon, ob du mehrere Agenten beschäftigst oder eher selten telefonierst – CloudTalk passt sich deinen Bedürfnissen und der Größe deines Unternehmens an. Integration in deine bevorzugten Helpdesk-, E-Commerce- oder CRM-Lösungen. Sofortiger Zugriff auf Telefonnummern aus mehr als 60 Ländern.
Teste CloudTalk kostenlos.
Wer verwendet CloudTalk?
Smarte Unternehmen aller Größen, die das Kundenerlebnis und die Agentenleistung über den individuellsten Kanal, die Stimme, verbessern möchten.
Wo kann CloudTalk bereitgestellt werden?
Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
Über den Anbieter
- CloudTalk
- Ansässig in New York City, USA
- 2016 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Albanien, Amerikanische Jungferninseln, Andorra, Anguilla, Antigua und Barbuda und 91 weitere
Sprachen
Englisch, Tschechisch
CloudTalk Kosten
Startpreis:
- Ja, kostenloser Test verfügbar
- Keine Gratisversion
CloudTalk bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von CloudTalk ist ab 25,00 $/Monat verfügbar.
Preismodelle Kostenlose TestversionÜber den Anbieter
- CloudTalk
- Ansässig in New York City, USA
- 2016 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Albanien, Amerikanische Jungferninseln, Andorra, Anguilla, Antigua und Barbuda und 91 weitere
Sprachen
Englisch, Tschechisch
CloudTalk – Videos und Bilder











CloudTalk Funktionen
Bewertungen über CloudTalk

Eyituoyo
intruitive for Both Admins and Users
Kommentare: There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.
Vorteile:
One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.
Nachteile:
For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.
Victor
Well functioning and good integration with HubSpot
Kommentare: We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication
Vorteile:
Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot
Nachteile:
The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.
In Betracht gezogene Alternativen: Twilio Flex
Warum CloudTalk gewählt wurde: Freshcaller did not have a good integration for hubspot
Zuvor genutzte Software: Twilio
Gründe für den Wechsel zu CloudTalk: Ease of use and ease of deployment.
Adam
Looks good from a distance, but they're a mess internally
Vorteile:
The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message.
Nachteile:
CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system. The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk. Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you. I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year.
Rudy
Great telephony system, great CRM integrations
Kommentare: Their support is amazing and their support staff as well.
Vorteile:
It's very easy to use. Also updating is very easy and fast.
Nachteile:
Sometimes it would give us an error or say things like call not connected.
In Betracht gezogene Alternativen: Twilio
Gründe für den Wechsel zu CloudTalk: The price and service was reasonable.

Stefan
CloudTalk offers the best solution to our small team
Kommentare: With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs.
Vorteile:
The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next.
Nachteile:
There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems.
In Betracht gezogene Alternativen: Aircall
Gründe für den Wechsel zu CloudTalk: Because monthly payment was a given with CloudTalk and Aircall starts with 2 or 3 users minimum but we only need one call agent at the moment.