Was ist CloudTalk?
CloudTalk ist eine umfassende cloudbasierte Call-Center-Lösung, die in wenigen Minuten einsatzbereit ist. CloudTalk hilft smarten Unternehmen, außergewöhnliche Kundenbetreuung zu bieten und den Umsatz zu steigern. Unabhängig davon, ob du mehrere Agenten beschäftigst oder eher selten telefonierst – CloudTalk passt sich deinen Bedürfnissen und der Größe deines Unternehmens an. Integration in deine bevorzugten Helpdesk-, E-Commerce- oder CRM-Lösungen. Sofortiger Zugriff auf Telefonnummern aus mehr als 60 Ländern.
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Wer verwendet CloudTalk?
Smarte Unternehmen aller Größen, die das Kundenerlebnis und die Agentenleistung über den individuellsten Kanal, die Stimme, verbessern möchten.
CloudTalk – Details
CloudTalk – Details
CloudTalk – Videos und Bilder
CloudTalk – Bereitstellung und Support
- Live Online
Funktionen von CloudTalk
- Alarmfunktion / Benachrichtigungen
- Anpassbare Berichte
- Automatische Anrufverteilung
- Automatisches Telefonwahlgerät
- Berichterstattung und Statistik
- Berichterstattung über Anrufe
- Call Screening
- Chat / Messaging
- Computer Telephony Integration
- Einkauf & Empfang
- IVR / Spracherkennung
- Management der Anruflisten
- Mobiler Zugriff
- Rollen-basierte Genehmigung
- Umleitung der Anrufe
- Vereinheitlichte Kommunikation
- Verfolgung von Interaktionen
- Weiterleitung von Anrufen (Call Routing)
- Zugriffskontrollen / Berechtigungen
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Erfahrungen mit CloudTalkAlle 239 Nutzerbewertungen lesen
intruitive for Both Admins and Users
Kommentare: There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.
One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.
For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.
Well functioning and good integration with HubSpot
Kommentare: We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication
Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot
The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.
Simple cloud phone system with a reasonable pricing
Kommentare: Using CloudTalk as a could-based phone system for our sales and customer support.
1. Providing local phone numbers in our country (not many competitors do that) for a reasonable initial payment and monthly fee. 2. Overall reasonable pricing. 3. All features we require were available in the basic plan.
1. Mobile app functionality is a bit outdated 2. Interface could be more intuitive 3. Outbound calls are expensive in our region (though this is typical for all products on the market)
Gründe für den Wechsel zu CloudTalk: Availability of local numbers + competitive pricing.
Huge call lag causing customer to ring multiple times just to speak with support
Kommentare: Poor. We signed up for a monthly plan only to see that we had been billed for a full 12 months.
Its would be cost-effective it it worked properly
Call connection lag time was unacceptable. Dropped calls created an extra administrative burden for us to call back for our customers to try and call us back. We spent more time playing phone tag and asking "why cant we hear the caller" than we did resolving the customer call. Not good enough. We signed up for a monthly plan only to find on our first bill we had paid for both call credits of $30 USD and 12 months of plan costs. Not what we were expecting given we had signed up for a monthly plan. When we reached out to customer support we were quickly referred to the TOS and told "no refunds for unused terms". This is ridiculous in today's day and age. Technology companies are using their reach into a worldwide customer base to enable their growth then applying less than stellar customer support. Go to a shop (in person) and hand them some money for a good or service. If they don't deliver what you have paid for then proceed to tell you "bad luck, you handed your money over" and "no refunds" you would punch that person in the face and never use them again. Or you would take punitive remedial action against them. If you don't treat people the same as you would in person then you should not be in business. I don't care who you are or what you think you are, treat people like people (and how you expect to be treated yourself) and you will be respected. Treat people like idiots, numbers, and hide behind bullshit then expect the mirror to shine back on you.
All in one solution that is super easy to use
Kommentare: It has been a great experience and the product is solving most, if not all of my needs.
It's super accessible and easy to understand. It has a no bs approach where things are simply explained and work the way they should without being unnecessarily complicated.
The only thing I didnt like is that the campaign management options are locked behind a paywall but that is fair enough