CallSource

Kommentare: In a world of "make the most off a client" we feel that CallSource is an exception in that they work with us to provide the most cost effective solutions for our clients. And, where other companies cut back on support, CallSource support is always readily available to help implement a solution or solve an opportunity. Plus, their sales team has credibility in standing behind what they sell. Great company with a great product!

Vorteile: The CallSource solution is easy to administer, implement and use for our clients. We find that it provides the greatest value in the marketplace for the services they provide when compared to any competitors. Plus, their support team is first class... always easy to contact and always available to help. We highly recommend CallSource for your call tracking needs.

Nachteile: There are many different call services available today where clients can buy all sorts of bells and whistles. All of that sounds great in a sales pitch, but what is really needed? What is a dealership going to actually use? We find that the capabilities of the CallSource product meets the needs of 90% of the dealerships we represent at the best price and best value in the marketplace. What do we like least? Maybe that they don't have any competitors at the level of service and price they provide.

Kommentare: Overall, we have had a great experience with the company.

Vorteile: This program helps us to make better marketing decisions by allowing us to have the opportunity to track where our customers are calling us from. We are able to hold vendors accountable for their leads because we can track what lead source the customer actually called from. Excellent tool for a business looking to increase their ability to attribute leads.

Nachteile: One downside is that we had two outages within the last year where all of our tracked numbers weren't working due to a system wide outage. We were quite frustrated that no one from CallSource told us about this outage and even more so, that it happened in the first place. It took far too long to get working again. The only other downside to the software is there isn't a mobile friendly version that is easy to use. We have difficulty accessing the recorded calls on the cell phone and most of the times that we need to listen to a call are on an urgent basis and usually after hours.

Kommentare: The service has been challenging, one year we were overcharged by 30%, another year, we had over 10 % of our numbers ringing to the wrong lines, lines ending to late and getting charged more, lines getting cut off to early. See the list below for more: Telephone lines not working
When we get a new rep for Call Source there are issues, so our client ends up feeling it
For example last month the phone rang at our location instead of to the voice mail as it was supposed to.
Billing has been a challenge, over charged on several occasions

Vorteile: It is intuitive. It is easy to get around and is just plain logical.

Nachteile: It feels like the software is fine, its just the human aspect that is challenging, the way things are set up or not set up. The response and the response time.

Kommentare: Overall from the coaching they offer, amazing technical supper, optional add on's that enhance the user interface I have to give them a 10/10!

Vorteile: this software helps me identify missed opportunities, assists with training, allows me to access calls when needed, and especially to recapture missed leads!

Nachteile: It dose not record all of our calls and at times there a a few calls that were booked or not an opportunity that we though they were, but a very small margin of error.

Kommentare: Overall good. The beginning was rough, see above.
I like being told that what I know to be true in phone sales is still an industry standard. Leave messages, be quick but take your time to build value to the client, putting people on hold is not a detriment. etc . We had a time in this company that we were not allowed to go many things in order to crank out outbound calls. Our clients suffered. With CallSource help we were able to show the value of business standards with regard to phone use.

Vorteile: I like seeing the data collected. Call volume etc, however as the CSR that is recorded, that is not the portion I see often. They can not record calls on the main line - we have 25 different lines that were a mess until December 2018. My coach didn't have any data for me to here for a month after that. So for having a program that the company pays for on a monthly basis, and not be able to use - it should have been caught far sooner than it was by the company charging a fee

Nachteile: I work in HVAV and plumbing as a CSR - drop down doesn't list my industry.