CallSource

"No Better Way to Track Calls"

Kommentare: My experience with CallSource has been nothing but positive. I would recommend this software to anyone looking to improving their call tracking systems.

Vorteile: I like that can see which of our ads are working best by tracking each incoming call through their source.

Nachteile: I had a little trouble, at first, with the interface but the support team walked me through it many times until I felt comfortable on my own. They have endless patience.

"Thank you"

Vorteile: Customer support staff - were engaged in our account and helpful with set up

Nachteile: Cross functionality with how it ties into other programs

"Not My Favorite Call Reviewing Program, But Effective"

Vorteile: Have you ever found yourself in a situation where you needed to know how many UNIQUE callers you received to a tracked phone line? I often do. What's super helpful about CallSource is that they will tell you how many unique callers you had, as well as how many total calls you had. CallSource also offers a veritable ton of different reports to help analyze the calls received, so that is really cool.

Nachteile: Unlike other programs, CallSource does not EASILY allow note-taking. One of the things that our agency does is provide detailed summaries of calls that come in on tracked phone lines. Yes, we are the people who are referred to in the recorded statement, "these calls may be monitored and reviewed, blah, blah, blah." It is easier when you can have the recording of the call up while taking notes on the call, which CallSource does not allow. Additionally, you aren't able to access calls that are more than 2 years old, which comes up more frequently than you might think.

"Call Source Review"

Kommentare: Good working relationship easy to get a hold of someone.

Vorteile: Calls fall in fairly quickly instead of days later

Nachteile: Sources of where the calls are coming from do not come into my CRM

"Call Source is a great service at an okay price"

Kommentare: CallSource has allowed us to better track our marketing efforts both online and in our traditional marketing (print) campaigns for more accurate attribution of leads for a better calculation of ROI.

Vorteile: Good functionality of the site
Accurate tracking data
Provides actionable results
Easily to set up and implement

Nachteile: Turn-over in account reps makes it difficult to stay in touch
Price is slightly higher than competitors
The dashboard reporting is not completely relevant, you have to drill down into the reports to receive actionable data