CallSource

CallSource

von CallSource

Wer verwendet CallSource?

Small to enterprise level businesses in the Automotive, Home Services, Hearing, Dental, and other Healthcare industries, as well as any appointment-based businesses that rely on marketing.

Was ist CallSource?

CallSource is for business leaders who rely on data to help them improve their businesses.
Are you a business owner who wants to be able to connect the money they spend to the results they are striving to achieve? We put the information that is important to you into your hands: With advanced call-tracking, call recording and scoring, call handler coaching, reputation and review management, and so much more.

CallSource – Details

CallSource

https://www.callsource.com

Gegründet 1991

CallSource – Preisübersicht

CallSource bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für CallSource findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

CallSource Funktionen

BPM Software
Ad-hoc-Analyse
Ad-hoc-Berichte
Dashboard
Konsolidierung
Kostenplanung und Prognosen
Prädiktive Analytik
Qualitative Analyse
Quantitative Analyse
Strategische Planung
Wertungslisten erstellen
Wichtige Leistungsindikatoren (Key Performance Indicators, KPI)
Anrufaufzeichnung
Anrufer-Identifikation
CRM
Campaign Attribution
IVR / Spracherkennung
Konversion-Tracking
Stichwort-Nachverfolgung
Weiterleitung von Anrufen (Call Routing)
Empfindungsanalyse
Gamification
Kampagnenmanagement
Reaktions-Management
Sammeln von Nutzerbewertungen
Social Media-Kennzahlen
Social Media-Überwachung
Überprüfung bewerten
Dashboard
Empfindungsanalyse
Kampagnenmanagement
Negatives Feedback Management
Nutzerbewertungs-Anfrage
Nutzerbewertungs-Notifikation
Reaktions-Management
Teilen in sozialen Medien
Überprüfung bewerten
Archivierung
Aufzeichnung bei Bedarf
Aufzeichnung der Bildschirmaktivität
Bookmarking-Aufzeichnung
Dateitransfer
Ereignisgesteuerte Berichtserstattung
Programmierte Aufnahme
Sofortiger Abruf
Teilen von Anrufen
Verteilte Anrufaufzeichnung
Videoanruf-Aufzeichnung

CallSource – Nutzerbewertungen

Zeigt 5 von 190 Nutzerbewertungen

Gesamt
4.4/5
Benutzerfreundlichkeit
4.3/5
Kundenservice
4.5/5
Funktionen
4.2/5
Preis-Leistungs-Verhältnis
4.2/5
Kali C.
Inside Sales Representative
Einzelhandel, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 21.8.2019

"No Better Way to Track Calls"

Kommentare: My experience with CallSource has been nothing but positive. I would recommend this software to anyone looking to improving their call tracking systems.

Vorteile: I like that can see which of our ads are working best by tracking each incoming call through their source.

Nachteile: I had a little trouble, at first, with the interface but the support team walked me through it many times until I felt comfortable on my own. They have endless patience.

Antwort des Softwareanbieters

von CallSource an 6.9.2019

Thank you for your awesome review, Kali! We're glad that your team was able to help you out with the reporting system and that you are able to use it to your advantage now. We look forward to continuing to partner with you!

- CallSource

  • Quelle des Nutzers 
  • Bewertet am 21.8.2019
Frank S.
Principal
Automotive, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 15.8.2019

"Just the tools our clients need, at a great value, with unparalleled support! "

Kommentare: In a world of "make the most off a client" we feel that CallSource is an exception in that they work with us to provide the most cost effective solutions for our clients. And, where other companies cut back on support, CallSource support is always readily available to help implement a solution or solve an opportunity. Plus, their sales team has credibility in standing behind what they sell. Great company with a great product!

Vorteile: The CallSource solution is easy to administer, implement and use for our clients. We find that it provides the greatest value in the marketplace for the services they provide when compared to any competitors. Plus, their support team is first class... always easy to contact and always available to help. We highly recommend CallSource for your call tracking needs.

Nachteile: There are many different call services available today where clients can buy all sorts of bells and whistles. All of that sounds great in a sales pitch, but what is really needed? What is a dealership going to actually use? We find that the capabilities of the CallSource product meets the needs of 90% of the dealerships we represent at the best price and best value in the marketplace. What do we like least? Maybe that they don't have any competitors at the level of service and price they provide.

Antwort des Softwareanbieters

von CallSource an 20.8.2019

Frank,

Thank you so much for your great and thorough review! CallSource really prides ourselves on our great customer support, so we are very happy to hear that they have delivered on that front for your needs.

We greatly appreciate the feedback and look forward to continuing to partner with you!

- CallSource

  • Quelle des Nutzers 
  • Bewertet am 15.8.2019
Anastasia R.
Marketing Manager
Automotive, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 29.8.2019

"Great Product!"

Kommentare: Overall, we have had a great experience with the company.

Vorteile: This program helps us to make better marketing decisions by allowing us to have the opportunity to track where our customers are calling us from. We are able to hold vendors accountable for their leads because we can track what lead source the customer actually called from. Excellent tool for a business looking to increase their ability to attribute leads.

Nachteile: One downside is that we had two outages within the last year where all of our tracked numbers weren't working due to a system wide outage. We were quite frustrated that no one from CallSource told us about this outage and even more so, that it happened in the first place. It took far too long to get working again. The only other downside to the software is there isn't a mobile friendly version that is easy to use. We have difficulty accessing the recorded calls on the cell phone and most of the times that we need to listen to a call are on an urgent basis and usually after hours.

Antwort des Softwareanbieters

von CallSource an 30.8.2019

Hi Anastasia,

Thank you for your great feedback. We sincerely apologize for the lack of communication with the outage that happened last year; we hope this does not happen again, but in any event, we will be sure to reach out ASAP. We do have a 99.999% uptime with our phone systems but, unfortunately, sometimes these errors do happen. We are thankful for your feedback on the situation and hope to continue to make it right with you.

We will be sure to keep you updated on product updates, including a more mobile-friendly version when that is availalbe.

Thanks again for your review, Anastasia!
- CallSource

  • Quelle des Nutzers 
  • Bewertet am 29.8.2019
Jamie P.
Executive Assistant
Marketing & Werbung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    2/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    2/5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Bewertet am 18.2.2020

"Not My Favorite Call Reviewing Program, But Effective"

Vorteile: Have you ever found yourself in a situation where you needed to know how many UNIQUE callers you received to a tracked phone line? I often do. What's super helpful about CallSource is that they will tell you how many unique callers you had, as well as how many total calls you had. CallSource also offers a veritable ton of different reports to help analyze the calls received, so that is really cool.

Nachteile: Unlike other programs, CallSource does not EASILY allow note-taking. One of the things that our agency does is provide detailed summaries of calls that come in on tracked phone lines. Yes, we are the people who are referred to in the recorded statement, "these calls may be monitored and reviewed, blah, blah, blah." It is easier when you can have the recording of the call up while taking notes on the call, which CallSource does not allow. Additionally, you aren't able to access calls that are more than 2 years old, which comes up more frequently than you might think.

Antwort des Softwareanbieters

von CallSource an 21.2.2020

Hi Jamie,

Thank you so much for your feedback; we greatly appreciate it.

I am happy to tell you that we are rolling out a new product in this next month which allows you to take notes on each tracked call (inbound and outbound) all in one dashboard. Please feel free to reach out to your CallSource rep to learn more about when you can have this active on your account!

Additionally, if you need calls for longer than the time frame they are saved for, we can accommodate that request as well; do not hesitate to let your CallSource rep know your needs and we will help you with that.

Thanks again!
CallSource

  • Quelle des Nutzers 
  • Bewertet am 18.2.2020
Valerie C.
President/COO
Forschung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    6/10
  • Quelle des Nutzers 
  • Bewertet am 14.8.2019

"Challenged - Errors "

Kommentare: The service has been challenging, one year we were overcharged by 30%, another year, we had over 10 % of our numbers ringing to the wrong lines, lines ending to late and getting charged more, lines getting cut off to early. See the list below for more: Telephone lines not working
When we get a new rep for Call Source there are issues, so our client ends up feeling it
For example last month the phone rang at our location instead of to the voice mail as it was supposed to.
Billing has been a challenge, over charged on several occasions

Vorteile: It is intuitive. It is easy to get around and is just plain logical.

Nachteile: It feels like the software is fine, its just the human aspect that is challenging, the way things are set up or not set up. The response and the response time.

Antwort des Softwareanbieters

von CallSource an 19.8.2019

Hi Valerie,

We are sorry to hear that you've had a few billing and routing issues - we always want to deliver the most accurate and best data to our clients, as well as not have any mishaps on the billing part.

If you are ever having an issue with your support communication, please feel free to also contact our general support team at support@callsource.com if you feel a different account rep would be better suited for your needs.

Thanks again for your feedback,
CallSource

  • Quelle des Nutzers 
  • Bewertet am 14.8.2019