CallSource

"No Better Way to Track Calls"

Kommentare: My experience with CallSource has been nothing but positive. I would recommend this software to anyone looking to improving their call tracking systems.

Vorteile: I like that can see which of our ads are working best by tracking each incoming call through their source.

Nachteile: I had a little trouble, at first, with the interface but the support team walked me through it many times until I felt comfortable on my own. They have endless patience.

"Just the tools our clients need, at a great value, with unparalleled support! "

Kommentare: In a world of "make the most off a client" we feel that CallSource is an exception in that they work with us to provide the most cost effective solutions for our clients. And, where other companies cut back on support, CallSource support is always readily available to help implement a solution or solve an opportunity. Plus, their sales team has credibility in standing behind what they sell. Great company with a great product!

Vorteile: The CallSource solution is easy to administer, implement and use for our clients. We find that it provides the greatest value in the marketplace for the services they provide when compared to any competitors. Plus, their support team is first class... always easy to contact and always available to help. We highly recommend CallSource for your call tracking needs.

Nachteile: There are many different call services available today where clients can buy all sorts of bells and whistles. All of that sounds great in a sales pitch, but what is really needed? What is a dealership going to actually use? We find that the capabilities of the CallSource product meets the needs of 90% of the dealerships we represent at the best price and best value in the marketplace. What do we like least? Maybe that they don't have any competitors at the level of service and price they provide.

"Great Product!"

Kommentare: Overall, we have had a great experience with the company.

Vorteile: This program helps us to make better marketing decisions by allowing us to have the opportunity to track where our customers are calling us from. We are able to hold vendors accountable for their leads because we can track what lead source the customer actually called from. Excellent tool for a business looking to increase their ability to attribute leads.

Nachteile: One downside is that we had two outages within the last year where all of our tracked numbers weren't working due to a system wide outage. We were quite frustrated that no one from CallSource told us about this outage and even more so, that it happened in the first place. It took far too long to get working again. The only other downside to the software is there isn't a mobile friendly version that is easy to use. We have difficulty accessing the recorded calls on the cell phone and most of the times that we need to listen to a call are on an urgent basis and usually after hours.

"Not My Favorite Call Reviewing Program, But Effective"

Vorteile: Have you ever found yourself in a situation where you needed to know how many UNIQUE callers you received to a tracked phone line? I often do. What's super helpful about CallSource is that they will tell you how many unique callers you had, as well as how many total calls you had. CallSource also offers a veritable ton of different reports to help analyze the calls received, so that is really cool.

Nachteile: Unlike other programs, CallSource does not EASILY allow note-taking. One of the things that our agency does is provide detailed summaries of calls that come in on tracked phone lines. Yes, we are the people who are referred to in the recorded statement, "these calls may be monitored and reviewed, blah, blah, blah." It is easier when you can have the recording of the call up while taking notes on the call, which CallSource does not allow. Additionally, you aren't able to access calls that are more than 2 years old, which comes up more frequently than you might think.

"Challenged - Errors "

Kommentare: The service has been challenging, one year we were overcharged by 30%, another year, we had over 10 % of our numbers ringing to the wrong lines, lines ending to late and getting charged more, lines getting cut off to early. See the list below for more: Telephone lines not working
When we get a new rep for Call Source there are issues, so our client ends up feeling it
For example last month the phone rang at our location instead of to the voice mail as it was supposed to.
Billing has been a challenge, over charged on several occasions

Vorteile: It is intuitive. It is easy to get around and is just plain logical.

Nachteile: It feels like the software is fine, its just the human aspect that is challenging, the way things are set up or not set up. The response and the response time.