Zoho Assist

Kommentare: It has been great. I had heard of them previously but never paid much attention to them. But they have a SHOCKINGLY comprehensive product offering between Zoho and ManageEngine. Working with Deepak R has been a delight. He communicates very clearly and he delivers on his promises. In fact, that whole team has gone out of their way to help me understand the product and the feature pipeline. I trust this company.

Vorteile: I find the company behind the software to be the best thing about it. Specific to the software, I find the the Remote access and Unattended Access software to be a solid all purpose offering. But after many years of sudden price hikes and random product changes at LogMeIn ... I have learned that good software means nothing when the company behind it isn't a reliable partner. Zoho is a company that is more focused on the customer than the shareholders. And that's the kinda company that makes a good partner. Consider then company you're getting into business with ... that's at least as important as the product features.

Nachteile: My only two concerns were them being available during West Coast business hours and the lack of the ability to store computer login credentials (which will be coming soon in the next update) so I don't have to remember hundreds of complex passwords when the remote computer is locked

Kommentare: We needed something to gain unattended access to our PCs and Servers. It was a really easy setup process and had devices ready to login within minutes. They also have a chat feature which allows you to speak with technical support within minutes.

Vorteile: There are so many great features of Zoho Assist. The unattended support feature saves so much time in the troubleshooting process. It is fast and haven't had any issues with performance. I also really like the fact that when you delete a device, the software deletes itself from the device automatically. The setup was really easy and the chat feature in the admin portal, I was able to get technical support within a few minutes the times that I did have questions. I would recommend this to anyone who needs unattended remote access to the network environment.

Nachteile: I haven't seen any cons. It is really fast connection and especially convenient that it is unattended remote support so I can login without needing confirmation from the end user, this saves so much time in the troubleshooting process. A suggestion would be add features that would allow the admin to see information without having to log into the PC, such as disk space, memory / CPU usage, last time rebooted.

Kommentare: Seeing the problem is often the fastest and easiest way to find solutions. By offer the tools such as dual screen view, Ctrl Alt Del, and a easy method to get client to give access ti remote assist make my job easier and permits me to make more revenue to pay for it. Hopeful clients will appreciate this long distance tech experience.

Vorteile: I am a computer/network troubleshooter. My job is to effectively diagnose problems in a minimal time frame. Offering tools such as reboot in safe mode, shutdown and lock screen, cmd prompt, control panel, computer management, device manger and event viewer save me time. I also look in reducing my cost and using software that is more affordable, so I can offer the client a better service for the cost.

Nachteile: I dislike the reduction services when I may need in Unattended access. I am wiling to pay for the professional version at extra cost but I sometime rely on the unattended for a nagging problem. I do not require 25 license, but maybe 5 with full professional functionality.

Kommentare: I have already recommended this program to friends who are in the IT industry

Vorteile: How I can easily control devices from my mobile device as well as my laptop.
The unattended access is very seamless.
The links for attended access are very user friendly, and the ability to actually interact with admin prompts via the new Service Permission feature that was recently rolled really makes it seamless after initiating connection with my users. The less they need to do and the more I can - that's a win for anyone experiencing an IT issue!

Nachteile: I wish it would automatically fill my monitors upon connection when it detects that the user has more than one monitor.
It would be nice if the actions or tasks I choose to add to a remote session in notes; could be automatically synced and added to the spiceworks ticket I am working with them.
If I could initiate a remote access session from my spiceworks helpdesk; and have it pickup the user and tie the notes into the ticket.. that would be amazing! but either way this is an Amazing product for the cost!! I have already recommended this program to friends who are in the IT industry.

Kommentare: Connectwise Control (Formerly ScreenConnect) has similar features, but lacks a tool to deploy. This platform has a built in deployment that uses psexec and requires virtually ZERO configuration. Just input the domain, domain admin creds, and deploy to the PCs you want! PDQDeploy is a paid solution to this issue, and I'm not aware of a competitor that has this built in.

Vorteile: - Cost is far lower than most competitors.
- Free deployment tool
- Fast connection
- Windows Application (for tech and user)
- iOS and Android App (for tech and user)
- Clipboard support, admin tools, and shortcuts to open many useful programs (event viewer, cmd, etc.)
- Remote Support (non unattended access) is easy to setup and easy for users to understand
- Inherent support of UAC in support - competitors lack this ability

Nachteile: - Browser-agent speed is not as fast as competition.