Zoho Assist

Good solution

Kommentare: It is good solution. It helps to support our users with ease.

Vorteile:

Multi platform support. Ease of deployment.

Nachteile:

Limited storage for recordings and no opportunity to store recording on technicians machine

In Betracht gezogene Alternativen: TeamViewer Remote und AnyDesk

Gründe für den Wechsel zu Zoho Assist: Price, Performance and security of the solution. TeamViewer and Any desk are widely used by scammers and have bad rep for it.

Zoho Assist review after 2 years

Kommentare: I have been using Zoho Assist for approx 2 years now for both business and personal. While the multiple steps to initiate may be a challenge for my 80 year old mother-In-Law, she is able to follow the steps required. My customers, on the other hand, see this as a feature that gives them multiple opportunities to decide whether or not they want to allow access. As for using the Remote Desktop connection, I have had not issues what so ever - even when my customer's computer is on a limited speed internet connection. I'm very happy with the value I get from Zoho Assist... (Yeah - I know it sounds like an ad, but I'm in industrial instrumentation sales, and this is the way I talk.... :-)

Vorteile:

Ease of use and reasonable price. My customers (and in laws) have all felt very comfortable with the multiple levels of security that ensure that they are actively giving me permission to connect to their computers.

Nachteile:

I really have no complaints... Multiple steps to initiate connection.

Zoho review

Kommentare: Fair to Good I like that i actually login to the program I am using

Vorteile:

That I could work on a return and when I get to office its ready to print or whatever needs done

Nachteile:

I have to leave my computer on at office

Zoho is easy to use and powerful for remote assisting clients.

Kommentare: Easy to use remote help application which I can use form any desktop and Android mobile device. I guess I keep repeating that it is "easy," and the price very reasonable. I have used Teamviewer and Remote desktop, but keep reverting back to Zoho.

Vorteile:

Ease of initailising new device for remote access, price and administration panel is easy to view and start remote sessions with notes.

Nachteile:

No Con that comes to mind. Have used Zoho assist for 10 years and struggling to think of any con...Easy to use, reasonable price, good admin panel. Still cant think of a con...

In Betracht gezogene Alternativen: Remote Desktop Manager und AnyDesk

Warum Zoho Assist gewählt wurde: Cost, ease of use. Zoho was easier to implement unattended access.

Zuvor genutzte Software: TeamViewer Remote

Gründe für den Wechsel zu Zoho Assist: Ultimately the ease of implementing and the remote access is seamless and reliable

Easy to use product that does everything you need for remote support

Kommentare: We have used it for years, it's reliable and easy to use, and makes remote support a breeze.

Vorteile:

We love how easy Zoho Assist is to use. It has all the features we need for a good price, so its a no-brainer in terms of value.

Nachteile:

We have no complaints about the product.

In Betracht gezogene Alternativen: TeamViewer Remote

Gründe für den Wechsel zu Zoho Assist: Value and feature set, simple interface that gave more than enough options.