ApexChat

ApexChat

von ApexChat

Wer nutzt diese Software?

The best fits are businesses that maintain steady monthly website traffic and use lead information to set appointments. We also partner with marketers who are interested in reselling white label chat.

Durchschnittliche Bewertung

12 Bewertungen
  • Gesamt 4.8/5
  • Benutzerfreundlichkeit 4.8/5
  • Kundenservice 4.8/5
  • Funktionen 4.8/5
  • Preis-Leistungs-Verhältnis 4.8/5

Produktinformationen

  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • ApexChat
  • https://www.apexchat.com/
  • Gegründet 2008

Über ApexChat

ApexChat has been providing a complete Live Chat solution for businesses since 2008. Over 8,000 businesses rely on ApexChat today. Unlike most Live Chat providers ApexChat not only offers software, but industry trained Live Chat operators behind the software. Our objective is to boost web lead conversions.

ApexChat Funktionen

  • Absichtserkennung
  • Code-Free Development
  • Empfindungsanalyse
  • Kontextabhängige Anleitung
  • Mehrsprachig
  • Omnichannel
  • On-Screen-Chats
  • Spracherkennung
  • Sprachsynthese
  • Virtueller Assistent
  • Vorkonfigurierte Bots
  • Wiederverwendbare Komponenten
  • für Entwickler
  • Bildschirm teilen
  • Geo-Zielgruppenerfassung
  • Integration von Dritten
  • Kundenspezifisches Branding
  • Offline-Formular
  • Proaktiver Chat
  • Transfer / Weiterleitung
  • Vorformulierte Antworten
  • Websitebesucher-Nachverfolgung

Die hilfreichsten Reviews für ApexChat

Excellent tool for law firms

Bewertet am 15.4.2019
Ray C.
Digital Marketing Director
Marketing & Werbung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I’ve been working with the Apex team for several years and we have come to know some team members as well as any service providers we work with. We have had some unique situations that we needed support with and have always gotten the response we need including from the owners. As an agency the most important thing is results for our clients and we’ve achieved that with Apex.

Vorteile: There are a lot of chat services to choose from and we’ve used several of them. Apex has become our goto provider when our clients need chat on their website. A big part of this is their customer service. Response time is almost always within one business day and quite often within hours. We have had representatives from the Apex team join us on client calls as consultants to help discover the best solutions for them. Apex cost is less than other services we’ve tried and we’ve had the same or better results.

Nachteile: We rely solely on Google Analytics for reporting on chat performance. While this gives us some great insights we would like to see more native reporting within Apex.

A great product!

Bewertet am 13.8.2019
Hank P.
Owner/Consultant
Marketing & Werbung, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I recommend ApexChat to my website clients to help stop the shopping process on their sites and increase conversions of users to take an action and contact the business. Most of my clients are small law practices and all have seen a very good return on their investment with ApexChat.

Vorteile: ApexChat is a fantastic product that I recommend to most all of my clients. The implementation is very easy and streamlined, the support is great and the product it self is at the top of the industry.

Nachteile: I have no complaints about ApexChat. They have exceeded my expectations.

Easy to use and a good price

Bewertet am 1.4.2019
Jaime L.
Marketing Director
Anwaltskanzlei, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Anytime I've gotten a lead that was categorized incorrectly, my account executive responded quickly to fix the situation. I've also had custom scripts written so visitors feel like they are getting more personal service. I really like this feature.

Vorteile: I have text notifications sent to me so I can respond sooner to inquiries.

Nachteile: We have several practice areas so it can be difficult for the chat operator to know what is a good lead and what isn't sometimes

High Value Service

Bewertet am 14.8.2019
Douglas K.
Attorney
Rechtsberatung, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I appreciate the knowledgeable people who answer the chats; the prospects seem satisfied. Also, it is great that I only pay for actual "sales" leads .. and they do a fine job of distinguishing leads from general inquiries.

Vorteile: set up was quick for my web hosting provider, and worked from day 1.

Nachteile: what's not to like? the software is installed on my website and works as advertised.

A good chat tool with 24/7 agent availability

Bewertet am 26.8.2019
Romane V.
owner
Marketing & Werbung, Selbstständig
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The 24x7, 365 access to agents and how they are specialized in different industries..

Nachteile: I can't really customize it myself and the customized features are limited as well. For example, I would like a round icon on the website verses the rectangle bar. The billing is a bit odd too. Sometimes you get an email about one cost and when you click into it, it's another cost.

Lies weitere Bewertungen