HighGear

Vorteile: HighGear took our company for very disorganized to a company that had added structure. We were dealing with a company growth spurt and needed to add structure to our growing company. We could no longer do business the way we were before. HighGear helps multiple departments communicate on day to day tasks as well as larger projects. We are currently looking into expanding our use of HighGear. Overall this product is great!

Nachteile: There is no answer generator. Example: If the user answers yes to a question certain fields appear or become applicable on the same form.

Kommentare: HighGear is not just a vendor - they are a valued business partner. Everyone I have worked with at HighGear exceeds my expectations on a continuing basis. They listen and deliver.

Vorteile: The greatest benefit is the ability to create exactly what we need and to make changes quickly. My experience with other software solutions is that we had to make adjustments to our processes in order to use the tools as they were designed. With HighGear it's completely opposite. We've been able to customize every component - fields, forms, statuses, reports and workflows. As a result, we have extremely efficient and effective tools for managing our work.

Nachteile: Some users have indicated they are a bit overwhelmed by the amount of available information. I think the new release, 8.2, will help the user experience with the introduction of reporting on the fly. As an administrator, I can't think of anything. Any time I've run into an issue or a problem HighGear has come with up a solution. They actively seek (and implement) user input.

Kommentare: I think our overall experience with HighGear has been very positive! We have been able to increase our productivity and measure performance and results. The processes that we have put in place through HighGear keep us organized and on track and with the many projects that we have. The Customer Support team at HighGear is amazing as well and always ready to help us out and talk through and suggest ways to help and improve!

Vorteile: What I like most about HighGear is its ability to change to meet the needs that we have as opposed to us changing to conform to the software. We are able to make changes and updates relatively quickly and with minimal fuss to make the software work better in our ever-changing workplace.

Nachteile: I think that there is almost too much in HighGear and that can make it overwhelming and confusing. There are a lot of built in functionalities that we do not use (i can't imaging someone using them all) and that creates some complexity in not being able to hide or remove the parts we don't use.

Kommentare: Excellent! Customer support is the best of any software company I've ever dealt with.

Vorteile: We recently had an employee leave the company unexpectedly and without HighGear it would have been so much more difficult of a transition. Because we work in various locations, the collaboration that HighGear provides was a lifesaver! No one had to go to her desk and search through paper files to figure out what was outstanding. We could easily assign the tasks to others within the office. Updating the workflows was simple. It was also very helpful for us to understand all the various tasks that she was responsible for so we could reevaluate and streamline processes.

Nachteile: Assigning permissions takes some getting used to. Once you wrap your head around it, it's not a big deal though.

Kommentare: The use of HighGear in my business has been game changing. I have used it for many years and would not have been able to run my business or have the confidence that my processes are working smoothly without it.

Vorteile: HighGear allows you to create a job flow system for the most complicated processes.The visual job flow creator allows you to move projects through your team and make sure no projects get lost.
Automatically assigns tasks based on rules, sets due dates, email jobs straight into the system all makes it the best job/project management system I have seen or tested.

Nachteile: While Highgear can be integrated with any system you like, it is not plug and play like others. It requires the tech team at HighGear to set it up.