Expedite Commerce

Great CPQ Platform and Overall Value Proposition

Kommentare: We continue to drive customer-adoption which will further improve the ROI as customers enter their own orders. Old habits die hard. But the Expedite Commerce system is super simple and easy/intuitive to work with and we've seen adoption continue to improve month-by-month. Our internal users have fully adopted the CPQ platform and they love it. They consistently rave about the improved professionalism and reliability of information that is being managed through the Expedite Commerce system. This has had a very positive impact on the sales of our customized products and has become a differentiator for us versus our competitors. We're developing this competitive advantage and building on that story in our industry.

Vorteile:

The system is highly flexible and intuitive and has accommodated our needs to perform CPQ functions. It has also supported our need to manage our Installed Base of products and to allow Parts Ordering after the sale (by both internal support staff and by our customers via ecommerce). Even more importantly, Expedite Commerce has been absolutely instrumental in providing best practices and guidance all the way through the implementation process. They've not just been a "vendor" but more than any software/hardware provider I've worked with historically, they've been a true partner.

Nachteile:

Generally, it's fairly easy to identify missed expectations, but that is not the case with Expedite Commerce. The software and the company have accommodated our needs and exceeded our expectations. The issues we experienced along the way were most often associated with our data or with unclear functional definitions on our part.

Good quoting tool and excellent support!

Kommentare: Support is really good and because of this tool, we do not have to have several consultants who only work on this tool fix issues. I am very pleased with the company and product overall.

Vorteile:

The tool is easy to use and much easier to use than the Salesforce CPQ. This tool is not overly complex and once you understand the data model it is easy to make changes. The team and support have been very helpful to answer questions and resolve concerns.

Nachteile:

A lot of the automation is built-in workflows so it will take some time to migrate these to flow in the coming year.

Easy to use and easy to start using.......

Vorteile:

We are only using Configure, Price, and Quote. It was easy to teach the Salespeople how to use. An hours' worth of training and all of our reps were able to be self-sufficient using the tool.

Nachteile:

No "cons" per se, but process improvement suggestions. I've shared the following with Expedite already but will share for all. Expedite (EC) is highly customizable. Rather than ask "what do you want", my view is show me something that is already in use and allow me to customize. Do not minimize on Professional Service. Pay the extra $s / charge the extra $s to help the customer get up and running.

Let your Sales Team create their own invoices on the fly.

Kommentare: Overall, it's been a slow process getting this software implemented. Many obstacles popped into play as we were trying to implement the software. Many additional services we needed were an additional expense if we wanted to implement them.

Vorteile:

I love the fact that our sales team can now create their own proposals, add discounts, add and remove items easily by the paths we have set up. It allows us to focus more on the billing aspects and lets the sales team provide proposals at any hour of the day without waiting for the finance department to do it for them.

Nachteile:

I do feel it is a little clunky in its ability to add items to an invoice and attach documents when sending a proposal. I would like it to offer templates for particular types of sales without having to see a list of attachments to choose.

True Partners

Kommentare: Expedite Commerce offers great customer service and a very clear development process, they go above and beyond to make sure their customers are maximizing the benefits of their solutions.

Vorteile:

Expedite Commerce has been a True partner to Core Health and Fitness, they have built and developed many of our customer-facing tools when it comes to transaction management and has helped tailor unique tools that have separated us from the competition in our market.

Nachteile:

There are some promotional features that we need but Expedite Commerce has these on the roadmap and has helped prioritize the items we need the most.