Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Ovation?

Miss und verbessere die Kundenerfahrung, verwalte die Reputation und führe effektive Marketingkampagnen durch.

Wer verwendet Ovation?

Konzipiert für jedes stationäre Unternehmen, das sich um Online-Bewertungen, Betrieb/Kundenerfahrung und Umsatzsteigerung durch Textmarketing kümmert.

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Ovation

Ovation

5,0 (18)
99,00 $
Monat
Kostenlose Version
Kostenlose Testversion
106
Keine Integrationen gefunden
4,9 (18)
4,7 (18)
5,0 (18)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
Keine Preise gefunden
Kostenlose Version
Kostenlose Testversion
92
6
4,7 (171)
4,6 (171)
4,7 (171)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Ovation

Durchschnittliche Bewertung

Gesamt
5,0
Benutzerfreundlichkeit
4,9
Kundenservice
5,0
Funktionen
4,8
Preis-Leistungs-Verhältnis
4,7

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
100%
Chelsea
Chelsea
Brand President & small business owner in USA
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Outstanding Platform for every small business that depends on reviews

5,0 vor 5 Jahren

Kommentare: The CEO is responsive. They're developing additional features for the platform. This is a cool startup and I'm excited to be a customer. I tell all my franchise partners about them. This is not a sponsored review :).

Vorteile:

What's not to like? You automatically text customers, solicit reviews, and get feedback. The nicest thing about the platform is you're able to get texts from the platform on your phone, and respond in real time. Customers think you're texting them directly from a store phone number, and you can engage with live-action conversations to resolve concerns. Our business has benefited a ton from this as we've been able to resolve customer complaints and fix what we've done wrong.

Nachteile:

Honestly, nothing. It's pretty niche so doesn't solve every marketing pain point, but that can be said of most marketing solutions.

Antwort von Ovation Up

vor 5 Jahren

Chelsea, You rock and have been such a fantastic customer. So grateful to have you on board and so glad you're able to experience the value of Ovation and share that with others. We are huge fans of yours and excited for our future together!

Bill
Owner in USA
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Helps us get, keep & grow customers

5,0 vor 5 Jahren

Vorteile:

We love how Ovation allows us to engage with customers while they are still in our restaurant. We have increased the number and quality of our reviews since implementing Ovation, by a lot. I believe we were around 4.5 stars and 200 reviews when we started. We are now at 4.7 stars and 500 reviews overall, and nearly 4.9 stars in the past month. The difference? We can talk to guests when things are less than perfect and make them feel better about their experience before they write a sad review. Ovation also helps us improve our guest experience by allowing guests to share feedback, which we implement real-time. Our team has a better first-focus and our operations are better because we learn each day what makes our guests happy and what we need to improve. We are in a small town with lots of summer tourists. I can’t tell you how many people came in this summer and told us they found us by searching reviews. They increase our search results even though we don’t do any paid internet advertising.

Nachteile:

I wish the software integrated with my loyalty program and text system. I think they are working on that and may have solved it. Let’s hope so!

Antwort von Ovation Up

vor 5 Jahren

Well we give you a 5-star review for being an awesome customer! We are working on integrating, but in the meanwhile, we do offer Ovation loyalty and text marketing now! Let us know if we can help you out. Appreciate you, Bill!

Michael
Owner in Kanada
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

New User of Ovation

5,0 vor 2 Jahren

Kommentare: The customer service is outstanding. The software does exactly what it says it will do and even more.

Vorteile:

The feature I like the most is Winback. It provides an opportunity to make a wrong a right. The number of reviews generated in a month was much higher than using no software.

Nachteile:

Nothing to speak of at the moment. I need to work with the software a bit more before I can pass any negative judgment.

Antwort von Ovation Up

vor 2 Jahren

Hey Michael! Zack Oates here from Ovation. So glad you're enjoying the software and the winback functionality! We're always striving for that 5-star experience. Please reach out to me personally if there's any additional ideas you have to push us up to perfect! Thanks for being a great customer.

Earl
Operation in USA
Restaurants, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Customer retention product

5,0 vor 5 Monaten

Kommentare: Ovation is a great product and it did its job for us. We also where able to use it to capture some great customer data and had most of the customers that used it opt in for marketing. The issue we had was getting our managers to use it to engage with both really happy and really upset guests. Without us using that feature it negates the need to pay for a service like Ovation. So ask yourself before you purchase - who is going to be managing this process - as while it is VERY simple to do - it still takes time so make sure your thinking about that part.

Vorteile:

Ease of use was the best feature of Ovation. You can use the website or the app on any device at any time. Simple to set up, simple to use.

Nachteile:

I did not like the options they provided for allowing or disallowing which review sites I would push my customers to and or if I didn't want to do that at all with any reviews and wanted to just keep them all internal. I know there are some legal issues with some of this but I also believe there could be a better way.

Miranda
Chiropractic Assistant in USA
Alternative Medizin, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Thrilled with the results!

5,0 vor 5 Jahren

Kommentare: We were struggling for new reviews and looking for a service that would help us attain more. We had wonderful reviews and high ratings but not many and few recent. In just 3 months of having Ovation integrated into our office, we've nearly doubled our reviews and our ratings are spectacular! We are beyond thrilled with results and would recommend this system and service to any business looking to broaden their presence on the web and social media sites.

Vorteile:

The simplicity of design and ease of use for customers.

Nachteile:

The inability to send the review link to a phone number OR an email address. Having the cell number as the only communication option is not helpful with our patients who do not have or use cell phones.

Antwort von Ovation Up

vor 5 Jahren

Miranda, So glad you have seen such an awesome jump in reviews. Doubling in 3 months is fantastic. Grateful to have you as a customer. We would recommend you to anyone to anyone in need of a chiro just based on the reviews we've read!