Wer nutzt diese Software?

Work with any brick and mortar business with a special focus on restaurants and retail.

Durchschnittliche Bewertung

10 Bewertungen
  • Gesamt 5 / 5
  • Benutzerfreundlichkeit 5 / 5
  • Kundenservice 5 / 5
  • Funktionen 5 / 5
  • Preis-Leistungs-Verhältnis 5 / 5

Produktdetails

  • Startpreis 99,00 $/Monat
  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Ovation
  • http://www.ovationup.com
  • Gegründet 2017

Über Ovation

Measure & improve customer experience, manage reputation and run effective marketing campaigns.

Spotlight_media_placeholder

Ovation Funktionen

  • Analytik
  • Dashboard
  • Empfindungsanalyse
  • Feedback-Management
  • Kundensegmentierung
  • Multichannel-Datenerfassung
  • Prädiktive Analytik
  • Survey/Poll Management
  • Textanalyse
  • Wissensmanagement
Der Softwareanbieter hat diese Information nicht vervollständigt.
  • Empfindungsanalyse
  • Gamification
  • Kampagnenmanagement
  • Reaktions-Management
  • Review Generation
  • Social Media-Kennzahlen
  • Social Media-Überwachung
  • Überprüfung bewerten
  • Berichterstattung / Analyse
  • Geplanter Nachrichtenversand
  • Kontaktmanagement
  • Kurzwahlnummern
  • MMS
  • Massen-SMS
  • Mobile Coupons
  • Mobile Keywords
  • Nachrichten-Personalisierung
  • Text-to-Win (Text-Nachrichten für Gewinnspielteilnahme)
  • Umfragen/Abstimmungen
  • Zwei-Wege-Messaging

Die hilfreichsten Reviews für Ovation

Helps us get, keep & grow customers

Bewertet am 25.9.2019
Bill C.
Owner
Restaurants, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: We love how Ovation allows us to engage with customers while they are still in our restaurant. We have increased the number and quality of our reviews since implementing Ovation, by a lot. I believe we were around 4.5 stars and 200 reviews when we started. We are now at 4.7 stars and 500 reviews overall, and nearly 4.9 stars in the past month. The difference? We can talk to guests when things are less than perfect and make them feel better about their experience before they write a sad review. Ovation also helps us improve our guest experience by allowing guests to share feedback, which we implement real-time. Our team has a better first-focus and our operations are better because we learn each day what makes our guests happy and what we need to improve.
We are in a small town with lots of summer tourists. I can’t tell you how many people came in this summer and told us they found us by searching reviews. They increase our search results even though we don’t do any paid internet advertising.

Nachteile: I wish the software integrated with my loyalty program and text system. I think they are working on that and may have solved it. Let’s hope so!

Outstanding Platform for every small business that depends on reviews

Bewertet am 3.7.2019
Chelsea S.
Brand President & small business owner
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The CEO is responsive. They're developing additional features for the platform. This is a cool startup and I'm excited to be a customer. I tell all my franchise partners about them. This is not a sponsored review :).

Vorteile: What's not to like? You automatically text customers, solicit reviews, and get feedback. The nicest thing about the platform is you're able to get texts from the platform on your phone, and respond in real time. Customers think you're texting them directly from a store phone number, and you can engage with live-action conversations to resolve concerns. Our business has benefited a ton from this as we've been able to resolve customer complaints and fix what we've done wrong.

Nachteile: Honestly, nothing. It's pretty niche so doesn't solve every marketing pain point, but that can be said of most marketing solutions.

Antwort des Softwareanbieters

von Ovation an 9.8.2019

Chelsea,
You rock and have been such a fantastic customer. So grateful to have you on board and so glad you're able to experience the value of Ovation and share that with others. We are huge fans of yours and excited for our future together!

Thrilled with the results!

Bewertet am 10.7.2019
Miranda R.
Chiropractic Assistant
Alternative Medizin, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We were struggling for new reviews and looking for a service that would help us attain more. We had wonderful reviews and high ratings but not many and few recent. In just 3 months of having Ovation integrated into our office, we've nearly doubled our reviews and our ratings are spectacular! We are beyond thrilled with results and would recommend this system and service to any business looking to broaden their presence on the web and social media sites.

Vorteile: The simplicity of design and ease of use for customers.

Nachteile: The inability to send the review link to a phone number OR an email address. Having the cell number as the only communication option is not helpful with our patients who do not have or use cell phones.

Antwort des Softwareanbieters

von Ovation an 9.8.2019

Miranda, So glad you have seen such an awesome jump in reviews. Doubling in 3 months is fantastic. Grateful to have you as a customer. We would recommend you to anyone to anyone in need of a chiro just based on the reviews we've read!

Standing Ovation for Ovation

Bewertet am 9.8.2019
Todd J.
Podiatrist
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: So far it has been a great experience. I have already made strides with our listings and reputation management implementation in a very short time.

Vorteile: This is an awesome product. I love the way the focus on reputation management. It's easy to keep happy customers happy than it is to help the not so happy ones get back to happy. The winback option with them is nice and allows you to pull out all the stops to make your customers happy. Their team is top notch. They are there to help you and care about your success.

Nachteile: It would be nice to be able to reply to reviews directly through their platform.

Antwort des Softwareanbieters

von Ovation an 20.8.2019

Thanks so much for your review, Todd! Glad to have you as a customer and great feedback. We're working on a solution to responding--I just wish all the review platforms played nicely! ;) But our whole goal is to make sure you an get and keep value. We're always here to help!

Game Changer

Bewertet am 18.6.2019
Jolene D.
Owner
Einzelhandel, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: see above.

Vorteile: This program is a game changer for us. We have so many happy customers that normally wouldn't take the time to write a positive review and this encourages them to take that step. Our positive reviews online have increased substantially! On the other end of the spectrum are those that are unhappy and this gives the owner and manager an opportunity to contact and work with them before they post an online review.

Nachteile: I get duplicate notices, but would rather that than not at all.

Antwort des Softwareanbieters

von Ovation an 9.8.2019

Jolene,
Thanks so much for the awesome review! Glad you are able to see the positive trend in reviews and resolve the unhappy customer feedback. Also, please reach out to me if you are getting duplicate notices as there is a way you can toggle that on and off. keep up the awesome work!!

Lies weitere Bewertungen