von StellaService5 / 5 1 Bewertung
Durchschnittliche Bewertung1 Bewertung
- Gesamt 5 / 5
- Benutzerfreundlichkeit 5 / 5
- Funktionen 5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
Über Stella Connect
Stella Connect works by collecting agent-level feedback from customers after every service interaction. Our humanized and gamified feedback requests delight customers and generate response rates of up to 50%, giving you unmatched visibility into agent performance.
Whether you're looking to replace your existing CSAT, introducing a rewards program, need a QA/coaching program, are building a recovery process or just want higher happier performing teams, Stella Connect can help.
Stella Connect Funktionen
- Employee Recognition
Die hilfreichsten Reviews für Stella Connect
Bewertet am 17.7.2019
Helpful site to receive ratings at work.
Kommentare: Stella Connect has been a good experience overall, it is helpful fi you have a competitive nature and like to self compete with your coworkers.
Vorteile: I like how Stella Connect shows you your review score, how many people have reviewed you and now ha a streamlined view of all your ratings organized by 5 stars, 4 stars, 3 stars, 2 stars and 1 star. This is helpful in seeing how many of each the you have received. It also allows you to see what specific ares you can improve on as well as see reviews that customers have left for you. There is also a leaderboard, where you can see who has the best score out of all of your co-workers. I also really like the strawberry icon that appears when you have new reviews.
You can see what reviews customers leave for you and they may or may not be negative, this can lead to a desire to check them often and focus on them.
The software is great, sometimes customer options aren't great when it pertains to you doing your job.