Was ist CipherHealth?
The Patient Engagement Company. Ranked as the 2019 KLAS Double Category Leader for Patient Outreach and Digital Rounding, CipherHealth is a proven healthcare technology partner committed to enhancing communication and care team coordination throughout the patient journey. CipherHealth's suite of integrated patient engagement solutions empowers
healthcare providers to deliver better patient outcomes and experiences across the care continuum.
Wer verwendet CipherHealth?
CipherHealth is the proven healthcare technology partner for organizations across the continuum of care, including hospitals, physician groups, home health agencies, and managed care organizations.
Wo kann CipherHealth bereitgestellt werden?
Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil)
Über den Anbieter
- CipherHealth
- Telefon-Support
Erhältlich in diesen Ländern
Vereinigte Staaten
Sprachen
Englisch
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Über den Anbieter
- CipherHealth
- Telefon-Support
Erhältlich in diesen Ländern
Vereinigte Staaten
Sprachen
Englisch
CipherHealth – Videos und Bilder
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CipherHealth Funktionen
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Bewertungen über CipherHealth
Elizabeth
Patient Outreach Post Discharge Calls & Patient Rounding Platform
Kommentare: Overall, I consider myself to be a legacy user. Our Hospital was one of the early clients for a very small start up company. We have been a CipherHealth partner through great growth. CipherHealth continues to be energetic, smart and find fresh, thoughtful innovations to support the healthcare industry.
Vorteile:
The software was uneventful and quick to install, simple for new user training, and continues to smoothly integrate into our daily work. The product is quite flexible which enables the applications to accommodate our many diverse system needs. What I like most is that it is reliable. As manager of our installation, I am comfortable that our applications will be available and working properly. If we require new or modifications to our existing rounding scripts or voice/call adjustments the process is rapid. We have come to rely on CipherHealth products to improve our inpatient experience, reduce preventable Hospital readmissions and assist our patients with healthcare services and ongoing care in the community.
Nachteile:
Personally, while not an enormous issue, my least favorite part of the software is the ad hoc reporting feature Insight which it is difficult for users to navigate unless they are very familiar with the greater product.
Danielle
This product makes me effecient and clinically effective!
Kommentare: The product does exactly what we need it to do in order to provide the best care for our patients! The Cipher Support Team are speedy to answer questions! If we think of another need or way to improve the product, they are quick to brainstorm and come up with a solution. They have a combo of clinical and technical expertise which helps develop effective tools!
Vorteile:
The look of the platform is sleek and simple - user friendly! The way it allows me to manage a very large patient panel is amazing! I see exactly what I need to do each day (or days ahead- really whatever you need). We can tailor our interventions to be exactly what we needed. My team works faster and leaner. We are able to provide clinical interventions and care coordination to our patients - there's no way we can forget any of the many things we need to do (schedule post-op appointments, coordinate with home health, call the mental health provider, check on HbA1c, schedule transportation for an appointment, and so on!)
Nachteile:
Really there's nothing I can think of that I would change! When our team has come up with ideas for improvement, Cipher provides us the technical support to bring our clinical intervention ideas to fruition!
Teresa
Patient Care
Kommentare: Okay
Vorteile:
Being able to see any concerns about patient care.
Nachteile:
Trying to do certain filters to make it easier for me to see areas that are most important for me. Some filters do not work. (Report to filter
Gayle
CipherHealth significantly changed how we perform post-operative patient calls
Kommentare: CipherHealth's VOICE program has significantly reduced the resource cost that we would use if nurses were making the calls themselves. CipherHealth's customer support is amazing--they respond immediately, touch base with us monthly, suggest improvement ideas to increase our reach rates, and assist with any changes.
Vorteile:
It has significantly reduced the time staff was being utilized to attempt to make patient post op calls. It also provides great reports on patient issues allowing us to see trends that can be addressed.
Nachteile:
They actually have additional features that we have not used primarily because they don't really apply to our healthcare setting (we are an ambulatory surgery center vs. hospital setting).
Ann
Cipher Health Hospital Discharge follow up calls
Kommentare: This program is very beneficial to our patients. They are able to let us know if they have any questions or concerns. We can then assist them with their needs and potentially avoid a readmission to the hospital.
Vorteile:
This software is very easy to use. I am able to easily see patient's concerns and then can follow up with them to assist them with their needs. I am able to escalate any complaints about their stay to the unit manager. It is very easy to reopen an episode if I need to add another note. It is helpful for me to also be able to see which calls are pending for the day.
Nachteile:
Initially there were some glitches but these were promptly resolved. Some calls were going to patients who had been discharged to a nursing home and the OB department, who does their own calls. These were promptly resolved and there have been no other problems.
