Intermedia Unite

Kommentare: Very good experience with Intermedia Unite. They can give any size office the best product and support and that has helped our office greatly. I have the best software and techs out there for our office!

Vorteile: I buy software for our office based on the tech team that I talk with. If the tech team is willing to talk to me and answer my questions, then I know that the whole team wants our business. The sales teams are great but the tech team is what sales the product to me. After I purchase a product or service than I work with the tech team to make sure all is running smooth. The tech here at Intermedia Unite is the best that I have worked with and that means I can get a lot of work accomplished because I have a very good support software and team. Well worth having on my team. Best phone software out there!

Nachteile: The company does not have any problems with our office and we would highly recommend them to other businesses as well.

Kommentare: Initially I got valid, correct answers from Sales. My billing is consistent and accurate. I had one question about billing and got an immediate, understandable answer. When the service became live it worked. It was an easy transition. No emails were missing. My team was happy. And the spam, and hacks are so much less. It's amazing.

Vorteile: The interface, for the most part, works. Much better than Microsoft's 365 portal. And everyone speaks English!! And calls me back!!!

Nachteile: The passwords. Every time I use the portal I have to change my password. The login screen doesn't look at the username; instead it inserts a random user's credentials. After that it is not possible to reuse previous passwords. This happens to my entire team.

Kommentare: I love the customer service support team. They are very friendly and fix the issue the first time around. You don't have to wait for long to speak to someone to help you with your issue.
I also love that our bill is the same price month over month. There are no surprises.

Vorteile: I love the customer service support team. They are very friendly and fix the issue the first time around. You don't have to wait for long to speak to someone to help you with your issue.
I also love that our bill is the same price month over month. There are no surprises.

Nachteile: I don't have anything bad to say so far about the software.

Kommentare: We are solving the issues or backup, data retention, data availability and a host of issues with archiving and medical industry security that is very important to our customers.

Vorteile: Since joining up with Intermedia, our product suite has multiplied as a result of the cloud services that are available to us. Our management tools for customers are first rate and we have the potential to continue growing based solely on the products and services provided by Intermedia. I believe this is the way for small MSPs to continue to provide services and partner with giant in cloud, data and communications expertise in the cloud. You cannot go wrong here.

Nachteile: We do not have any cons at this time as the software has been one of the best for what we need.

Kommentare: I have had extreme good luck with the customer support I received. All of the agents I have talked to have been very knowledgeable and easy to understand.

Vorteile: The ease of which you navigate the website

Nachteile: Could be a little prettier on the eyes. Seems a little outdated.