--- description: Detaillierte Informationen über Intermedia Unite zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intermedia Unite Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Telefon Software](/directory/30084/telephony/software) > [Intermedia Unite](/software/181373/unite) # Intermedia Unite Canonical: https://www.capterra.com.de/software/181373/unite Seite: 1 / 9\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/181373/unite?page=2) > Intermedia Unite ist ein voll funktionsfähiges, äußerst zuverlässiges und skalierbares cloudbasiertes Telefonsystem speziell für kleine Unternehmen. > > Bewertung: **4.7/5** von 189 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Intermedia Unite? Unternehmen jeder Größe mit einem bis mehr als 500 Mitarbeitenden ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 189 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Intermedia - **Region**: Sunnyvale, USA - **Gegründet**: 1991 ## Gewerblicher Kontext - **Startpreis**: 27,99 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Italienisch, Japanisch, Niederländisch, Spanisch - **Verfügbare Länder**: Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Agenten-Schnittstelle - Anrufaufzeichnung - Anrufverfolgung - Anrufüberwachung - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing - Berichterstattung / Analyse - Bildschirm teilen - Call-Center-Management - Chatbot - Computer Telephony Integration - Filesharing - IVR - Kollaboration mehrerer Nutzer - Mobiler Zugriff - Multi-Channel-Kommunikation - Personalmanagement - Qualitätsmanagement - SIP-Trunking - SMS-Nachrichtenversand - Umleitung der Anrufe - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Wechselseitige Audio & Video - Weiterleitung von Anrufen (Call Routing) ## Integrationen (20 insgesamt) - Algo - CDK Global - DealerSocket CRM - Dynamics 365 - Google Calendar - Google Contacts - Google Meet - HubSpot CRM - Microsoft Outlook - Microsoft Teams - NetSuite - Pipedrive - Salesforce Platform - Salesforce Starter - ServiceNow ... und 5 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software) ## Ähnliche Kategorien - [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software) - [VoIP-Software](https://www.capterra.com.de/directory/30940/voip/software) - [UC Software](https://www.capterra.com.de/directory/31035/unified-communications/software) - [Kontaktcenter-Software](https://www.capterra.com.de/directory/32035/contact-center/software) - [Videokonferenz Software](https://www.capterra.com.de/directory/31895/video-conferencing/software) ## Alternativen 1. [3CX](https://www.capterra.com.de/software/158704/3cx) — 4.4/5 (468 reviews) 2. [Slack](https://www.capterra.com.de/software/135003/slack) — 4.7/5 (24219 reviews) 3. [Microsoft Teams](https://www.capterra.com.de/software/168668/microsoft-teams) — 4.5/5 (11166 reviews) 4. [Zoom Workplace](https://www.capterra.com.de/software/144037/zoom-video-conferencing) — 4.6/5 (14687 reviews) 5. [RingEX](https://www.capterra.com.de/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) ## Nutzerbewertungen ### "Outstanding Quality and Service" — 5.0/5 > **Kevin Dominik** | *3. September 2019* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi. The Administrative interface is easy to use and the combination of toll-free and local numbers give a professional appearance. The quality of the voice mail is great, and the delivery by E-Mail quick and reliable. > > **Nachteile**: The integration with different Identity Management Systems for a single point of administration environment could be better. Other systems have more comprehensive group call and conference features. > > Out previous provider had considerably raised their price, thus we wanted to migrate to a new solution. As we offer 24x7 support, we needed a solution, that could keep up with our requirements. We are completely satisfied with Intermedia Unite as well as with the interactions we had with Intermedia's staff. ----- ### "Great solution for our team that saves us $$$ too\!" — 4.0/5 > **Desmond** | *19. August 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The best thing for us was implementing this just before the pandemic hit. We needed better unified communications and hosted phones for our team. The Intermedia onramp team was awesome, we had a single rep guiding us along -- which helped the consistency of the process. The setup was easier than we expected, the software easy to use once setup properly -- and it saves us $$$ every month. > > **Nachteile**: The support, although seldom required -- can be a bit slow. Granted -- when you have trouble with your phones you want immediate help. The key, however -- is that when help is reached -- they seem to get us fixed-up in a jiffy. > > I am so pleased. Everyone in the office appreciates the functionality of the product, especially now that we are 'remoting' more and more. The ability to video conference on the fly is a lifesaver for our team; we can get our work done -- but stay 'connected' a bit more than just a traditional phone. ----- ### "Low quality phone provider. Only useful for low volume calling" — 3.0/5 > **Andres** | *31. Dezember 2022* | Outsourcing/Offshoring | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: It is easy to use as any other phone provider, it has a good interface and a good reporting system. > > **Nachteile**: It's server is weak, the connection will keep rebooting, which will eventually affect the operation if it is a large-volume one > > It was easy to purchase, easy to install, deploy, and start to use. However, after having several users doing a calling activity at the same time, the connections starts to fail ----- ### "One Stop Shop for Voip needs\!" — 5.0/5 > **Justin** | *30. Oktober 2023* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: This is an all in one package that is not only easy to resell but reliable with versatile cost based on what you need\! > > **Nachteile**: Im not a big fan of their exchange services but it has been some time since i have used them and dont believe my experience is currently accurate. > > prompt, attentive and responsive. As soon as the onboarding technician noticed i had experience in their systems he let me take the wheel and ask questions as needed for a brief yet informative experience for me. ----- ### "Excellent product & excellent customer service" — 5.0/5 > **Cathy** | *8. März 2023* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Customer service is immediately responsive to our calls and resolves issues promptly. However, we have only had to call them twice over the last 2 years and our problem was rectified within minutes. Thank you\! > > **Nachteile**: We cannot think of anything we woudl want to change. > > Wonderful\! ----- Seite: 1 / 9\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/181373/unite?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/181373/unite) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten