Intermedia Unite

Intermedia Unite

von Intermedia

Wer verwendet Intermedia Unite?

Company of any size from 1-500+ employees

Was ist Intermedia Unite?

Intermedia Unite is an award-winning, highly reliable, cloud-based phone system that helps small businesses lower costs, simplify management and increase employee productivity. With complementary mobile and desktop apps Unite users stay seamlessly connected wherever they go, on virtually any communication device. Additionally, Unite is backed by Intermedia's J.D. Power-certified 24/7 support and a 99.999% uptime service level agreement.

Intermedia Unite – Details

Intermedia

https://www.intermedia.net/

Gegründet 1995

Intermedia Unite – Kostenübersicht

Intermedia Unite bietet keine Gratisversion und keine kostenlose Testversion. Die kostenpflichtige Version von Intermedia Unite ist ab 28,99 $/Monat verfügbar.

Startpreis

28,99 $/Monat

Preisinformationen

Free phone with every seat of Unite, call us for more details.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Webinare

Kundenbetreuung

24/7 (Live Vertreter)

Intermedia Unite Funktionen

Telefonsoftware
Anrufüberwachung
Automatisches Telefonwählgerät
Berichterstattung / Analyse
Call-Center-Management
IVR / Spracherkennung
Kontaktmanagement
Prädiktive Wähler
Telemarketing-Management
VoIP (IP-Telefonie)
Anrufaufzeichnung
Audio / Video-Konferenzen
Chat / Messaging
Fax-Management
Filesharing
Kalenderverwaltung
Kollaboration mehrerer Nutzer
Mobiler Zugriff
Voice-Mail
Weiterleitung von Anrufen (Call Routing)
Anrufaufzeichnung
Kontaktmanagement
SIP-Trunking
Sprachdialogsystem (IVR)
Vereinheitlichte Kommunikation
Voicemail-Transkription
Weiterleitung von Anrufen (Call Routing)
Zugriffskontrollen/Berechtigungen

Intermedia Unite – Nutzerbewertungen

Zeigt 5 von 69 Nutzerbewertungen

Gesamt
4,9/5
Benutzerfreundlichkeit
4,7/5
Kundenservice
4,9/5
Funktionen
4,7/5
Preis-Leistungs-Verhältnis
4,8/5
Kevin dominik K.
President
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 3.9.2019

"Outstanding Quality and Service"

Kommentare: Out previous provider had considerably raised their price, thus we wanted to migrate to a new solution. As we offer 24x7 support, we needed a solution, that could keep up with our requirements. We are completely satisfied with Intermedia Unite as well as with the interactions we had with Intermedia's staff.

Vorteile: The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi. The Administrative interface is easy to use and the combination of toll-free and local numbers give a professional appearance. The quality of the voice mail is great, and the delivery by E-Mail quick and reliable.

Nachteile: The integration with different Identity Management Systems for a single point of administration environment could be better. Other systems have more comprehensive group call and conference features.

  • Quelle des Nutzers 
  • Bewertet am 3.9.2019
Cheryl L.
co-owner of a dental practice
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 23.7.2019

"Best Tech Team on the net."

Kommentare: Very good experience with Intermedia Unite. They can give any size office the best product and support and that has helped our office greatly. I have the best software and techs out there for our office!

Vorteile: I buy software for our office based on the tech team that I talk with. If the tech team is willing to talk to me and answer my questions, then I know that the whole team wants our business. The sales teams are great but the tech team is what sales the product to me. After I purchase a product or service than I work with the tech team to make sure all is running smooth. The tech here at Intermedia Unite is the best that I have worked with and that means I can get a lot of work accomplished because I have a very good support software and team. Well worth having on my team. Best phone software out there!

Nachteile: The company does not have any problems with our office and we would highly recommend them to other businesses as well.

  • Quelle des Nutzers 
  • Bewertet am 23.7.2019
Warren R.
President
Versicherung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    2/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 20.8.2019

"Conversion from the old platform to Unite"

Vorteile: Not sure if there were any Pros to the software

Nachteile: Very difficult to program. Not user friendly. Need to be a Unite programmer to understand product. I am the end user. I was told every thing from my old platform would convert over, would be easy transition - that was not the case at all.

  • Quelle des Nutzers 
  • Bewertet am 20.8.2019
Laura R.
CEO
Bau, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 26.9.2019

"SO much better than Microsoft's exchange services"

Kommentare: Initially I got valid, correct answers from Sales. My billing is consistent and accurate. I had one question about billing and got an immediate, understandable answer. When the service became live it worked. It was an easy transition. No emails were missing. My team was happy. And the spam, and hacks are so much less. It's amazing.

Vorteile: The interface, for the most part, works. Much better than Microsoft's 365 portal. And everyone speaks English!! And calls me back!!!

Nachteile: The passwords. Every time I use the portal I have to change my password. The login screen doesn't look at the username; instead it inserts a random user's credentials. After that it is not possible to reuse previous passwords. This happens to my entire team.

  • Quelle des Nutzers 
  • Bewertet am 26.9.2019
Melanie H.
IT Administrator
Computer-Vernetzung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 4.9.2019

"Great Customer Service"

Kommentare: I have had extreme good luck with the customer support I received. All of the agents I have talked to have been very knowledgeable and easy to understand.

Vorteile: The ease of which you navigate the website

Nachteile: Could be a little prettier on the eyes. Seems a little outdated.

  • Quelle des Nutzers 
  • Bewertet am 4.9.2019