Intermedia Unite

"Outstanding Quality and Service"

Kommentare: Out previous provider had considerably raised their price, thus we wanted to migrate to a new solution. As we offer 24x7 support, we needed a solution, that could keep up with our requirements. We are completely satisfied with Intermedia Unite as well as with the interactions we had with Intermedia's staff.

Vorteile: The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi. The Administrative interface is easy to use and the combination of toll-free and local numbers give a professional appearance. The quality of the voice mail is great, and the delivery by E-Mail quick and reliable.

Nachteile: The integration with different Identity Management Systems for a single point of administration environment could be better. Other systems have more comprehensive group call and conference features.

"Best Tech Team on the net."

Kommentare: Very good experience with Intermedia Unite. They can give any size office the best product and support and that has helped our office greatly. I have the best software and techs out there for our office!

Vorteile: I buy software for our office based on the tech team that I talk with. If the tech team is willing to talk to me and answer my questions, then I know that the whole team wants our business. The sales teams are great but the tech team is what sales the product to me. After I purchase a product or service than I work with the tech team to make sure all is running smooth. The tech here at Intermedia Unite is the best that I have worked with and that means I can get a lot of work accomplished because I have a very good support software and team. Well worth having on my team. Best phone software out there!

Nachteile: The company does not have any problems with our office and we would highly recommend them to other businesses as well.

"Conversion from the old platform to Unite"

Vorteile: Not sure if there were any Pros to the software

Nachteile: Very difficult to program. Not user friendly. Need to be a Unite programmer to understand product. I am the end user. I was told every thing from my old platform would convert over, would be easy transition - that was not the case at all.

"SO much better than Microsoft's exchange services"

Kommentare: Initially I got valid, correct answers from Sales. My billing is consistent and accurate. I had one question about billing and got an immediate, understandable answer. When the service became live it worked. It was an easy transition. No emails were missing. My team was happy. And the spam, and hacks are so much less. It's amazing.

Vorteile: The interface, for the most part, works. Much better than Microsoft's 365 portal. And everyone speaks English!! And calls me back!!!

Nachteile: The passwords. Every time I use the portal I have to change my password. The login screen doesn't look at the username; instead it inserts a random user's credentials. After that it is not possible to reuse previous passwords. This happens to my entire team.

"Great Customer Service"

Kommentare: I have had extreme good luck with the customer support I received. All of the agents I have talked to have been very knowledgeable and easy to understand.

Vorteile: The ease of which you navigate the website

Nachteile: Could be a little prettier on the eyes. Seems a little outdated.