Wer nutzt diese Software?
Our customers included jails as small as 10 beds and state wide Department of Corrections.
Durchschnittliche Bewertung42 Bewertungen
- Gesamt 4.7 / 5
- Benutzerfreundlichkeit 4.6 / 5
- Kundenservice 4.8 / 5
- Funktionen 4.4 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Installiert - Windows
24/7 (Live Vertreter)
Angaben zum Hersteller
- Gegründet 2001
Offender management system, both on premise and SaaS solutions.
Die hilfreichsten Reviews für JailTracker
Bewertet am 31.12.2018
Best JMS on the market!
Kommentare: My overall experience with Jail Tracker has been extremely positive. They hold an annual users conference in Nashville, TN to unveil their new features and have training classes. I always walk away with so much information that I can pass on to my staff. It's a can't-miss opportunity. This is one of the best designed software I have ever used. Our jail operations run smoother because of it. If there's one thing you need in a corrections environment, it's working equipment. Jail Tracker can give you more confidence where you may be lacking with your current JMS. If you're even on the fence about going to Jail Tracker for your JMS, stop thinking and just do it! You won't regret it.
Vorteile: The best thing about this software...is the people who developed it. Jail Tracker is made by a small company in Kentucky. If you've ever worked with any software companies, you know that a small company is the best. Jail Tracker gives excellent customer support and an extremely user-friendly product. You can customize hundreds of aspects of this database to fit your correctional facility. I am a Jail Administrative Coordinator and I oversee the operations of the computer software used in our jail. I have been there through the days of DOS-based programs. I am here to tell you Jail Tracker made the conversion to their software so easy, it made me wish we'd have transitioned years ago! Setting up new users and security groups in the software is super easy. You can add scanners to your setup and scan paperwork directly into inmate, facility, and staff files as well as incident and grievance reports. You can add signature pads to make the reports that require signatures paperless. They have a full medical module that you can use to pass meds, keep a separate inmate medical packet, and track withdraw symptoms. They have recently added a custom forms module that allows you to ditch the paper and store customized information in the software by creating a custom form. So far we have created custom forms for 15-minute observations, use of force, shower logs, damage/deficiency reporting, and officer-issued equipment and uniforms. I plan on adding tons of forms in the next year.
Nachteile: There is very little that I would complain about with this software. Only occasionally do I get a bug report where something doesn't work like it's supposed to. Even then, there's a handy feature built in to the software where you can copy the error message and send an email to Jail Tracker support so they can fix the problem. Not much to complain about here!
Bewertet am 11.4.2019
JailTracker is a great JMS solution
Kommentare: Aside from keeping track of inmates and activities, we use jail tracker for our personnel files and equipment. We use the docimage module for staff certificates, memos, etc. We also keep notes on staff with jailtracker. We keep track of equipment maintenance issues and repairs with jail tracker also. The scheduler also keeps tabs on our officers...for example we log when someone is late or absent. Everything can be printed on a report that is entered. Dozens and dozens of reports can be selected. Jailtracker has also created reports that I designed.
Vorteile: Jailtracker has been great. It has cut down on our paper documents and helped the jail be efficient and effective. Using QR codes for cell checks and activities is a breeze compared to written logs. The medical module also does great for documenting medical issues and medications. We use the docimaging module frequently and it ensures that any paperwork is scanned and saved in the inmate virtual file forever. The scheduler module keeps all staff up to date with scheduled inmate and/or staff activities and appointments. The platform cost was only a portion of what other platforms were quoted. Jailtracker is very user friendly.
Nachteile: The interface looks a little outdated. It works great but a more modern appearance would be the only item that stands out to me as a con.
Bewertet am 4.12.2018
Jailtracker for the Win!
Kommentare: The experience has been outstanding! I mostly deal with "In-House Support", so I know sometimes I must call the JailTracker Support Team. They are all wonderful! They are always there when you need them, and they are very proactive when they need to be. I would highly recommend this company to many organizations. In fact, they have become our "baseline" for other companies when we are looking at new technology or products.
Vorteile: It is very user friendly, has a ton of support, and is reliable. We have been using JailTracker for about 6-7 years now and it just keeps getting better as far as functionality. The team behind the scenes is always looking for feedback and they implement useful ideas to the GUI. The software/team is also open to integrating with other software and has done so successfully for us. We have really tried to improve our jail operations and this JMS has really streamlined things. A++
Nachteile: They only support one scanner with their software. It is an outdated Patriot 430. It seems to work well, but they are getting harder to find on the market. More functionality in that arena would be great! The form building portion could also be a little more user friendly.
Bewertet am 4.12.2018
JailTracker is Exceptional
Kommentare: Our overall experience with JailTracker is exceptional!! We love the program and the people behind the scenes making this amazing program so successful.
Vorteile: The customer service is amazing. We have never been let down or not satisfied when making a call about an issue we have or something we need. The program is so detailed and organized, that it makes jail management so much easier. They also put on a wonderful yearly conference that makes it super easy to address questions and issues you may have, and also keep up with all the new upgrades to the program.
Nachteile: There is a lot to learn to fully utilize this program to its fullest potential. We have had this program for 8 years and still have not even scratched the surface on some of the things that are available. We do attend JailTracker conference every year to try to keep up with all the upgrades and extras, but sometimes it can be overwhelming.
Bewertet am 5.12.2018
JailTracker Review from Alison Johnson @ Simpson County
Kommentare: My overall experience with JailTracker is a 10/10. I have no negative comments about JailTracker. Always helpful. Always incorporating something new. The Accounting part of JailTracker is second to none.
Vorteile: This software is extremely user friendly. At first glance, it seems a bit overwhelming with all of the options and reports, but once you learn to navigate thru it, it is user friendly. All of the reports are wonderful, and very helpful. They are constantly upgrading and adding new features as they become available. The staff is always so helpful and will walk you thru any issue you may be having. I highly recommend JailTracker.
Nachteile: I believe that booking officers have a hard time with the skip tab when temp releasing someone. It is easy to create double housing on offenders who are temp released, but to my knowledge JailTracker is working to correct this issue on an upcoming update.