Was ist Smith.ai?

Smith.ai Live-Staffed Chat is the fastest & friendliest way to capture, screen, & convert online leads with 24/7 live agents. We also offer text & Facebook answering. Our AI chatbots capture key lead info & provide instant engagement.

Pay for relevant chats only, never spam or sales chats.

Easy setup on all website platforms. Instant chat transcripts sent via email & CRM integrations. Smith.ai AI-backed Live Chat is the most effective & affordable way to capture leads & grow your business!

Wer verwendet Smith.ai?

Smith.ai Chat is most useful for businesses seeking to boost online marketing results. Live, professional chat agents & AI chatbots capture, screen, & book web leads to convert new clients 24/7!

Wo kann Smith.ai bereitgestellt werden?

Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)

Über den Anbieter

  • Smith.ai
  • Ansässig in Palo Alto, USA
  • 2015 gegründet
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Kanada, Mexiko, Vereinigte Staaten

Sprachen

Englisch, Spanisch

Über den Anbieter

  • Smith.ai
  • Ansässig in Palo Alto, USA
  • 2015 gegründet
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Kanada, Mexiko, Vereinigte Staaten

Sprachen

Englisch, Spanisch

Smith.ai – Videos und Bilder

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Kosten ähnlicher Produkte wie Smith.ai vergleichen

Smith.ai

140,00 $/Monat
Kostenlose Version
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349,00 $/Monat
Kostenlose Version
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Kostenlose Version
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50,00 $/Monat
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Smith.ai Funktionen

  • Abfragevorschläge
  • Automatische Antworten
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • CRM
  • Chatbot
  • Code-Free Development
  • Content-Management
  • Daten-Import / -Export
  • Drittanbieter-Integration
  • Echtzeit-Chat für Kunden
  • Echtzeit-Gespräche
  • Geotargeting
  • Human Handover
  • KI/Maschinelles Lernen
  • Kundenbetreuung
  • Kundenspezifisches Branding
  • Lead Benachrichtigungen
  • Lead Segmentierung
  • Lead-Erfassung
  • Lead-Qualifizierung
  • Leistungskennzahlen
  • Live-Chat
  • Maschinelles Lernen
  • Mehrsprachig
  • Mobiler Zugriff
  • Multi-Channel-Kommunikation
  • Offline-Formular
  • Onlineformulare
  • Personalisierung
  • Persönliche Nachrichten
  • Priorisierung
  • Proaktiver Chat
  • Prozess-/Workflow-Automatisierung
  • Prädiktive Analytik
  • Supportticket-Management
  • Terminverwaltung
  • Transfer / Weiterleitung
  • Transkripte / Chatverlauf
  • Verarbeitung natürlicher Sprache
  • Verfolgung von Interaktionen
  • Virtueller Assistent
  • Vorkonfigurierte Bots
  • Vorlagen-Management
  • Warnungen / Eskalation
  • Websitebesucher-Nachverfolgung
  • Wissensbasis-Management
  • Workflow-Management

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Bewertungen über Smith.ai

Durchschnittliche Bewertung

Gesamt
4,9
Benutzerfreundlichkeit
5,0
Kundenservice
5,0
Funktionen
4,9
Preis-Leistungs-Verhältnis
4,9

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
92%
4
8%
Kyle P.
Kyle P.
Attorney in USA
Verifizierter Nutzer auf LinkedIn
Rechtsberatung, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great support and easy setup

5 vor 2 Jahren

Vorteile:

Setup was incredibly easy and the support to help do so was top notch.

Nachteile:

There's no way to have local staff ran the chat box, only remote receptionists and bots.

Antwort von Smith.ai

vor 2 Jahren

Thanks for the review, Kyle! We're happy to hear your setup with us was easy!

Rj N.
Co-Founder in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Outstanding Option for CX Help

5 letztes Jahr

Kommentare: The team has been helpful, responsive, and has helped with everything along the way.

Vorteile:

Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. We had been dealing with a large volume of chat traffic to our website during off-hours (late nights & weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads.

Nachteile:

It took some time to set up the Q&A portion initially, but it was well worth it.

Antwort von Smith.ai

letztes Jahr

Thank you for your review, RJ! We're more than happy to help increase your response time and convert a higher number of your web leads!

Juanita H.
Attorney in USA
Rechtsberatung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

I prefer a consistent person to answer the phone

4 letzten Monat Neu

Kommentare: I’m still using Smith ai. I’m on a plan that allows me to use them in situations where both my assist and I am out of the office.

Vorteile:

I loved that no mater what, clients or potential clients calls were always answered. It was easy to set my availability and to access information about the calls that were received.

Nachteile:

I hate that there are multiple people who answer the calls. There were a few calls where clients complained that they could not understand the person answering the phone and that message was incorrect.

Antwort von Smith.ai

vor 4 Wochen

Thank you for your review, Juanita! We're happy to handle calls from your leads and clients for your business!

Jerry Z.
CEO in USA
Computer- & Netzwerksicherheit, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Smith.ai Website Chat- Highly Recommended

5 vor 2 Jahren

Kommentare: In our tech service business, people are looking for help at any time of the day or night and want immediate answers. Using website chat is like having someone on staff 24/7 . We no longer have to worry about lost leads or misdirected requests because we were not able to offer an immediate response. When choosing a chat service, we were drawn to Smith.ai by their very simple, transparent pricing structure and the no-obligation free trial. We had our chat running in literally minutes providing very human like responses to client inquiries. Smith.ai Website Chat has exceeded our expectations responding to new leads, 24 hours a day.

Vorteile:

Before we started using website chat, we were consuming valuable personnel resources by responding to inquiries that were not applicable to our business or not in the area of our expertise. Using website chat frees our staff by automatically handling the client inquiry and gathering necessary information if a callback is required.

Nachteile:

No negatives. The experience has been extremely positive.

Antwort von Smith.ai

vor 2 Jahren

Thanks for the positive review of our live chat, Jerry! Now that we are 24/5 we're here to capture any inquiries that come in, day or night, and Chatbot can help pick up the rest. We're also glad you appreciate the free 10 chat trial! Let us know if we can help with anything else. Best, Smith.ai Team

Josh Y.
President in USA
Buchhaltung, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Chatbot for website

5 vor 2 Jahren

Kommentare: The chatbot makes it easy for clients to get information without calling. It makes it faster for them and makes it less costly for us.

Vorteile:

The chatbot is easy to configure and works well. I use it on my websites for new clients to get information about what we do. It also allows existing clients to reach out if they need to schedule an appointment. The ability to also have the chatbot staffed is very nice so that prospective clients can receive the excellent customer service from Smith.AI that they would get if they called in via phone.

Nachteile:

I cannot think of any cons. With any product you have to weigh the pros and cons of cost(if you want a staffed option) and implementation. Given the importance of potential new clients and existing clients needed to get information quick I think this is a no brainer.

Antwort von Smith.ai

vor 2 Jahren

Thanks for the positive review, Josh! We're thrilled you're having such a good experience with our Chatbot. We can also help set up the widget and build out a Q&A and Playbook for Chatbot too! Best, Smith.ai Team Let us know if we can help with that or anythi