CScan

Service Without Hassle

Kommentare: Certifix provides excellent customer service. All employees are very friendly, professional and courteous. Our experience with Certifix has always been very positive.

Vorteile:

I like the Certifix software the most because it is very user easy to use, light to carry for mobile services and has remote in assistance if ever needed. Software is simple and fast. We fingerprint up to 3,000 people a month and I've never heard of any of our live scan operators having issues with the software. This is the best system for your money.

Nachteile:

Many companies provide all the whistle and blows incorporated in their software of which very few people really use. Why spend money for things that are not a necessity even in the long run? Certifix is simple which works perfectly for us.

Certifix is the complete package...

Kommentare: I chose Certifix when fingerprints were required for my notary business, and the UPS store was utilizing Certifix equipment. Shortly after, I contacted them to get more information and was intrigued with their full team that I decided to become a Live Scan Technician (own business). From start to now, they provided excellent service, equipment and training.

Vorteile:

Functionality...the software is always kept up-to-date with the DOJ/FBI, and I am able to process fingerprints with clients seamlessly. Equally, I can view the history and sort in several data areas in order to track complete and in-progress scans. In the midst of scanning, the software is fast and accurately displays scan results, with alerts on the quality of the scan if they need to be modified.

Nachteile:

No cons. The DOJ/FBI only allow your history to show for 30 days (which is not a Certifix issue with the software) -- wish we had access to 90 days worth of history.

Certifix gets the job done

Kommentare: Customer service though is excellent. Very knowledgeable staff. Great problem solvers. I've been in contact with several different CS persons at Certifix. All of them were friendly, helpful, and patient.

Vorteile:

Easy to navigate, user friendly. Great software support.

Nachteile:

Features are basic. Comment option would be nice. Equipment needs to be updated. No option to view individual error reports/scores to help with improving the quality of printing.

Comments

Kommentare: Certifix has definitely grown from when our centers became one of the first clients to sign up. The product has still remained user friendly.

Vorteile:

It is easy to use and train others to use. The information fields are clear and easy to understand. I appreciate the supply of products we can get. I like that we can call and get basic information answered.

Nachteile:

We cant view a transaction over 30-45 days. When we call for support, we get inaccurate information. At times, our questions can not be answered concisely. The customer support staff could use additional training.

Tab Order

Vorteile:

I like that the software is easy to use. I wish that the tab order was set so you can tab thru many fields, but it jumps to random fields - no set tab order.

Nachteile:

If you have to go backwards = creates a new ATI # Tab Order jumps to random fields rather than to the next field. Would be best if Billing # stood out or you had to enter that so it is not forgotten or overlooked, same with Account number.