Wer nutzt diese Software?

Medium to Large businesses, K-12 education, Higher Education

Durchschnittliche Bewertung

24 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.2 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.7 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Installiert - Mac
    Installiert - Windows
  • Training Live Online
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • SyAM Software
  • https://www.syamsoftware.com
  • Gegründet 2003

Über SyAM Software

SyAM Software provides organizations a simple way to manage their IT Assets. From the integrated help desk for service tracking to the unified device management of Windows, Linux, macOS, iOS, and ChromeOS platforms for keeping data current from intelligent assets.

SyAM Software Funktionen

  • Bedarfsmanagement
  • Beschaffungsmanagement
  • Compliance-Verfolgung
  • Instandhaltungsmanagement
  • Inventarverwaltung
  • Konfigurationsmanagement
  • Kostennachverfolgung
  • Lieferanten-Management
  • Vertrags-/Lizenz-Management
  • Wirtschaftsprüfung-Management

Die hilfreichsten Reviews für SyAM Software

Syam Software

Bewertet am 16.8.2019
Sharon J.
network Analyst
Bildungsmanagement, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Customer support is outstanding! Representative always responds immediately to any request for help. Their level of assistance and training far exceeds any other software vendor by far! Having so many software components integrated into a singular software package has improved productivity, efficiency and overall software costs.

Vorteile: We use this software for our Asset Management, Ticketing System , MDM, Power Management, alerts on server/computer health, storage issues, reporting on what software is installed on our computers and remote access to our clients. We also have the ability to push 3rd party software to our computers . The Asset Management has helped us with our Inventory, assigning devices to staff and students and has been beneficial to us in collection of chromebooks at the end of the year. The import and export functions have been of great value to us. The ticketing system has allowed us to work more efficiently. Our users are able to create tickets easily by going to our helpdesk portal or by launching the desktop icon from their system tray. By customizing the ticket system, we are able to get as much information from our users immediately for us to assess and address the problem as quickly as possible and in some cases tickets are automatically assigned to a technician. We are also able to take advantage of the remote desktop feature directly to assist our users if a visit is not necessary. The MDM has been the best solution for our District. We have purchased and trialed many different products and have found Syam the best for managing our iPads, Apps and Apple TV's . We just got Google Integration into the MDM. We are still exploring this, but have found it to be very helpful already. Our technicians are just starting to use this feature but their feedback has been positive.

Nachteile: I really have no Cons. If there is something we think would be useful to us, it is usually addressed in an upcoming update.

Antwort des Softwareanbieters

von SyAM Software an 21.8.2019

Sharon,

Thank you for your detailed review. I'm glad the hear the features incorporated into the software are greatly assisting your school district.
Its been great working with you and getting feedback.

Nick

SyAM Software

Bewertet am 9.7.2019
Lauren R.
Helpdesk Coordinator
Grundschul- & Sekundarbildung, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: SyAM has been a good solution for us this last year. We were looking for a system which could help us eliminate multiple vendors and costs for MDM, inventory, helpdesk, power management and software installs. We are actively working with SyAM to discuss desired features and adjustments to the system and are thankful they are willing to be part of the conversation.

Vorteile: We have tried many helpdesk/MDM/inventory systems and this one is very intuitive to learn. The customization level is decent and the support from the company staff has been amazing. Someone is always a phone call away and willing to explain or remote into the system. Their support documentation is also very detailed which makes it easy to follow along with steps to something you are unfamiliar with. The MDM groups system is wonderful. This saves us a lot of time over previous systems that we have used. Moving from bucket to bucket is also a breeze which makes things quickly. We have not full explored he functionality of features such as remote access or the machines "health" statues. We plan on using SyAM for the foreseeable future and I look forward to exploring more of its features.

Nachteile: The cons that I have about this software seem to all be items SyAM is working on, which is nice. The MDM system currently does not allow assignment based on ID's like some other systems. Currently the helpdesk system is not integrated with Google SSO sign in for our organization, which does not allow us to use the helpdesk end-user portal. In the future they say this will be possible and we are very much looking forward to it! I would also love to see an upgraded UI. Things like color coding, clearly labeled organization, and graphic design go a long way with technology staff.

Antwort des Softwareanbieters

von SyAM Software an 18.7.2019

Lauren,

Thank you for your review, I'm glad the help desk roll out has gone well.

I will let the staff know that the online help and documentation are helpful..

Please be assured we are working hard on bringing the features requested for MDM and Google integration

Nick

SyAM one stop for all!

Bewertet am 15.7.2019
Pamela M.
Director of Technology
Bildungsmanagement, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It has been exceptional!

Vorteile: By using the SyAM applications - it has reduced the time in so many different ways. Making the daily work load so much less than it was.
We use SyAM for asset management , one benefit is that is has taken away the task of touching each machine to grab the mac address for MAC authentication. We just run a report and grab it from the SyAM asset management application. It also helps us with our yearly inventory report that needs to be presented to the BOE.
We use SyAM for our MDM - by using SyAM we touch the machines once when they come in and then we never see them again unless the screen breaks.
We use SyAM for our ticketing system. We had a reduction in staff this year and the ticketing system has been amazing. When a ticket is created - it is sent out to the techs and they are able to respond in a reasonable time, making everyone happy. I am so glad we have this system.
The support from SyAM is fantastic. I have never been disappointed.

Nachteile: I would like to clean up the ticketing system so it flows better for the end user. I am pretty sure this is on my end not SyAM. I can't really think of anything that we do not like about the software.

Antwort des Softwareanbieters

von SyAM Software an 17.7.2019

Pam,

Thank you for the kind words on our support, I'll let everyone know here that they are doing a great job.

Glad to hear that our software is helping on all fronts of your IT department.

Will be in touch to work on updating the ticketing system to utilize all of our features and assist with the additional workload due to the staff reduction.

Nick

Multiple Implementations

Bewertet am 22.8.2019
Tim K.
Director of Systems Technology
Bildungsmanagement, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I've worked with some other, similar products before, and this is by far the most capable. Additionally, the company is U.S. based and support is almost always available the same day with quick resolutions.

Vorteile: It does exactly what you need it to in terms of Asset Management, Remote Support, and software deployment

Nachteile: So far I haven't had anything bad that hasn't been able to be resolved

Antwort des Softwareanbieters

von SyAM Software an 2.9.2019

Tim,

Thank you for your review.

Glad to hear the features are covering all of your asset management requirements.

Will be in touch later in the month to see how the Help desk roll out is going.

Nick

Goes above and beyond.

Bewertet am 15.8.2019
Stephen K.
Systems analyst
Informationstechnologie & -dienste, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We were looking for a product to easily push out software. Syam had the way to do and fairly simple. The other features were an added bonus and saved us money. We also switched to their helpdesk solution as well

Vorteile: Not only does it do power management, it also does inventory, helpdesk ticketing, pushes out software and patches, integrates into your network and chrome or Apple devices. Also you to manage your mobile devices. All around great product that ties multiple features into one product.

Nachteile: Lots of emails for the ticketing system but with email rules it can be managed or there is the option to turn off alerts.

Antwort des Softwareanbieters

von SyAM Software an 16.8.2019

Stephen
Thank you for your positive review. Its great to hear that our features are benefiting your school district with managing your assets.
We've enjoyed working with you rolling out SyAM over the last few years. I agree the emails from ticketing can be overwhelming and we've got changes in the pipeline to enable more control around alerting.
Nick

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