PracticeStudio

Lot of Great Options

Kommentare: Only has went down a few times while we were open. The scheduling system is great, the note taking is good as well. Getting reports for specific things is a challenge in the scheduling system. The customer service is pretty good- You send in a ticket and wait for someone to get back to you, which is good if there is an issue that can wait. Not good if it cannot wait. It's easy for them to take over a single computer that is having issues and getting it resolved quickly.

Vorteile:

We have more than 1 location and it's easy to switch between them. We can schedule, Do patient notes, run reports, integrate with other software such as texting software, good training videos.

Nachteile:

We have many different providers doing very different things and this software isn't very friendly for that.

Customer Service Bar None!

Kommentare: The customer service is bar none. If you have an issue, you put in a ticket and will receive a call. They will call until the ticket is closed. They are friendly and knowledgeable and never make you feel like an inconvenience. Quite frankly, I felt like we were friends. We were with them for so long that it became a bit "messy" due to employees that came and went and setting up things with too many variables resulted in needing a clean and fresh start. It was difficult to train new employees due to the complexity of the software. It almost went to deep and so many layers that for the day to day front desk and check out became a LOT. Overall great people, and I believe in their software development team and are always coming up with ways to make it better.

Vorteile:

1. CUSTOMER SERVICE. 2. The ability to scan directly into pt EMR 3. The ability to make and print deposit slips 4. Text reminders - patient communication pkg was easy 5. End of Day process 6. The appearance and personalization on the schedule

Nachteile:

1. Too many variable options for running reports. 2. Doesn't integrate with a lot of other platforms/not many choices for POS company, online scheduling, clearing houses. 3. The registration lay out is choppy, when talking with ins there is a lot of flipping back and forth/Date of birth on one page, insurance on a couple of different pages. 4. It is not cloud based, the software has to be downloaded, therefor you cant see the schedule or work from anything but a PC that they have downloaded the software on. 5. The cost. Anything outside of the normal day to day is an extra monthly charge. The base price is a little higher and then your adding on for any extra services. An additional Dr fee is $85 per month where as most others are covered with at least 2 providers.

Difficult to use, lacking customer support

Kommentare: While we understand integrative practices present a unique challenge for EHR systems, we feel PracticeStudio has a ways to go before all our needs are satisfied. We are planning on staying with them for now, but only on the hope that some of these issues will be dealt with.

Vorteile:

PracticeStudio is one of only a few EHR systems out there that can handle a multi-disciplinary healthcare practice like ours. It offers billing and storage of medical records, as well as documents and other important parts of treatment.

Nachteile:

Many of the functions are not intuitive and the database reports do not work. It is also difficult to maintain organization given the number of capabilities and intricacies of them all. We are also often frustrated by the customer support and feel the team members can be rude and dismissive of our issues.

Office Manager/Certified Professional Coder view of Practice Studio

Kommentare: The scheduling functions are wonderful and very easy to modify. In a typical day we start with 20-30 patients scheduled for one Chiropractor and will turn over 30%, have another 10 patients call in and 5 to 10 patients walk in. The billing and reconciliation functions are also smooth and easy to use. The codes can be modified to automatically include modifiers. The premade reports are adequate. They can be modified but it is not intuitive. And exporting the data to modify for other use can be problematic as some fields don't make it to an excel spreadsheet. The customer service is beyond reproach! All the support staff are supportive and responsive. The training videos online are wonderful and very helpful! I like that the personnel not only will fix my issue - they will show me how to make the modifications for myself for my future needs. The charting screens are very touch screen friendly. The only drawback is the occasional need to hit an extra button to navigate. It is not intuitive as to when you can go directly to a screen and when you need to hit the "Next" button. For achieving Meaningful Use - this company has it dialed in. They have specific videos to help make the process much less daunting! I am very happy with this product and would strongly recommend it to other offices.

Great Support!

Kommentare: Best aspect of this product is the technical support. Very strong in meaningful use implementation. We have used this product for 10+ years.

Vorteile:

Techical support, easily accessible and well-produced training videos, meaningful use assistance, working with the same technical support staff for 10+ years. You cannot find that type of consistency in staff anywhere these days.

Nachteile:

Pricey for our small office.