Wer nutzt diese Software?

IT-Experten und MSPs, insbesondere in Einzelhandel, Finanzwesen und anderen großen Unternehmen, die nach einer sicheren PCI-, HIPAA- und DSGVO-konformen Methode für den Zugriff auf Geräte und für den Support von Endnutzern suchen.

Durchschnittliche Bewertung

11 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 5 / 5

Produktdetails

  • Kostenlose Version Ja
  • Kostenlose Testversion Ja, Kostenlose Testversion
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Netop
  • https://www.netop.com
  • Gegründet 1981

Über Netop Remote Control

Netop Remote Control ist auf Unternehmen, die einen sicheren und konformen Remote-Zugriff in komplexe IT-Umgebungen benötigen, zugeschnitten. Netop Remote Control wird von der Hälfte aller Fortune-100-Unternehmen genutzt, die überzeugende Kapitalrentabilität beim Remote-Support schätzen. Zu den Funktionen gehören geschlossene Nutzergruppen und sichere Bereitstellungspakete, Sicherheitsrichtlinien zu Rollen, Zeiten und Orten, Anwendungs-Whitelists und die Bestätigung der Zugriffseinstellungen für die Sitzungs-Initiierung.

Netop Remote Control Funktionen

  • Bildschirm teilen
  • Diagnosewerkzeuge
  • Echtzeit-Chat
  • Filesharing
  • Sitzungsaufzeichnung
  • Sitzungsübertragung
  • Umfragen & Feedback

Empfohlene Produkte

Die hilfreichsten Reviews für Netop Remote Control

Solid program with good support

Bewertet am 21.11.2018
Joseph P.
Applications Specialist
Anwaltskanzlei, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our users demand a lot of hand-holding, and it would be difficult to keep up if we could not "look over their shoulders". Our users have a difficult time explaining their problems accurately; once we can see what they are doing, we're generally just a few clicks away from a solution.

Vorteile: Requires no effort from the users of the host computers. Many features to cover many situations. Newer versions allow for a central server to handle authentication, eliminating the need to plant credentials on each host for each guest.

Nachteile: It's a little tricky to generate an MST file for the installation, but at least they have a program to do it, and Support cleared up the issues.

Antwort des Softwareanbieters

von Netop an 26.11.2018

Hey Joseph -

We appreciate the review - and the feedback. Making sure support technicians can easily and quickly diagnose user problems is a core feature of Netop Remote Control.

I'm glad to hear you've been using the Netop Security Server to centrally handle authentication. Have you taken a look at the Netop Remote Control Portal yet? Like the Security Server, the Portal provides centralized management of authentication, but the Netop Remote Control Portal takes a different approach to deployments and configurations. You may find the Secure Deployment Packages generated by the Portal easier to use.

Take a look and let us know what you think.

Regards,
Your Friends at Netop

Reliable Product For Our Needs

Bewertet am 30.1.2019
Gary B.
Support Center Manager
Öl & Energie, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I manage a technical support center and we utilize Netop Remote Control software to establish a connection to and interface with remote systems at our customers' locations. Once connected the support center agents will utilize the connection while on the phone with the customer to troubleshoot and resolve their issue. It is very important that we have this connectivity available when we need it and Netop software has never let us down. We have also found the support from Netop to be extremely helpful with any concerns or needs that we may have.

Vorteile: We never have any issues with the software working as intended. It is imperative to our customers that we have remote access available when needed. Netop Remote Control software is always reliable and allows us the connectivity we require.

Nachteile: We have not encountered any Cons with this product at this time.

Antwort des Softwareanbieters

von Netop an 5.2.2019

Hi Gary,

Thank you for the kind review, we value your feedback. Netop is committed to delivering efficient and reliable connectivity to all of our customers. We make it a priority to provide helpful support to address any needs that may come your way.

We appreciate your business and look forward to working together over the coming months and years.

Regards,
Your friends at Netop

NetOp remote control - unlocking EPOS automation

Bewertet am 21.11.2018
James S.
Walgreens Boots Alliance, Technical Lead/ Technical Analyst
Pharmazeutika, 10.001+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overal experience has been one that I would describe as excellent. Before we discovered the NetOp tool, we'd been trying and failing to automate our EPOS tills in the test environment. As business look to shift left as much as possible with early automation it was critical we found a solution to this. NetOp has resolved all problems we faced..slow network performance, miss-aligned mouse pointers to name a few. We are now well underway to a fully automated EPOS test environment, something a number of larger named partners were not capable of achieveing. I will sing about NetOp for a long time come!

Vorteile: NetOp remote control is a wonderful tool that has enabled my business to unlock the power of EPOS automation. It's easy to setup and configure and even easier to use. It's got great response times when in remote control of a terminal and allows for connectivity into the company's active directory for a full view of users and devices accessible.

Nachteile: Had a minor issue with licensing and an uplifted version of the software, ultimately this came down to user error and itself lead to a very good experience with customer support. Shout out to those guy for helping out on such a basic problem!!!

Antwort des Softwareanbieters

von Netop an 26.11.2018

Hi James -

Thanks for the review. We've really enjoyed working with the Walgreens Boots Alliance IT team.

Test automation in POS environments is tricky, but can provide great ROI when done well. I'm glad to hear Netop Remote Control has helped you improve efficiency.

Regards,
Your Friends at Netop

Accessing the Start Menu is a game changer

Bewertet am 14.11.2018
Larry L.
IT Technical Support Specialist
Einzelhandel, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Having the ability to remote into a POS system to solve many problems and grant requests has elevated our team productivity immensely. Many problems are now solved within 15 minutes right from the desk rather than deploying a tech to visit the site to solve a simple problem.

Vorteile: Many remote control apps offer the same features as Netop, but this one has a feature I haven't seen in any other and that is "send Ctrl+Esc". This is the same as pressing the Windows key to access the Start Menu. Our POS system runs on top of Windows, like most do, and the start menu isn't present during usual operation. Being able to open the Start Menu quickly to access any installed software and access File Explorer is a game changer.

Nachteile: It's rare, but we experienced some of our installations requiring attention because remote access isn't available. In most cases it an authorization issue with the configuration file and needs to run through the Setup Wizard again.

Antwort des Softwareanbieters

von Netop an 26.11.2018

Hi Larry -

Thank you for the feedback. Netop works closely with Retailers and POS manufacturers around the world to make sure our software is optimized for your needs.

If you experience any more of those "rare" issues, let us know. We're happy to jump in and help solve any problems you might be having with the configuration or setup of the software.

Regards,
Your Friends at Netop

NETOP

Bewertet am 13.11.2018
Grant H.
Senior Technologist
Finanzdienstleistungen, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Remote management of bank machines, and possible Macs

Vorteile: Fairly easy to use, very secure, self contained product that doesn't require any extra software/rights on OS to function.

Nachteile: Interface is older look and feel. Needs a refresh. Security server interface is painful and need a complete overhaul.

Antwort des Softwareanbieters

von Netop an 16.11.2018

Hey Grant,
Thanks for the kind review. We really enjoy working with HSBC and appreciate the feedback.

Netop is committed to making sure that Netop Remote Control is easy to use, incredibly secure and constantly delivers value to our customers.

We hear you on the look and feel of the security server interface. We are committed to providing you all the capabilities of the security server but with a new interface, updated architecture and improved performance. It won't happen overnight, but it is one of our top development priorities.

In the meantime, stay tuned for announcements about the Netop Remote Control Portal. Not only does the Portal have an updated interface, but we are packing more and more features into that module.

Regards,

Your Friends at Netop

Lies weitere Bewertungen