Wer nutzt diese Software?

On-premise customer engagement & communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content & more.

Durchschnittliche Bewertung

785 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 4.5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Preisinformationen The application is available for free of cost.
  • Kostenlose Version Ja
  • Kostenlose Testversion Nein
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training Nicht erhältlich
  • Kundenbetreuung Online

Angaben zum Hersteller

  • Rakuten Viber
  • https://www.viber.com

Über Viber

Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options.

Viber Funktionen

  • Batch-Daten Kommunikation
  • Chat / Messaging
  • Content-Management
  • Druck-Management
  • E-Mail-Verteilung
  • Multi-Channel-Kommunikation
  • On-Demand Kommunikation
  • Personalisierung
  • Video-Inhalte
  • Vorlagen-Management
  • interaktive Inhalte
  • Content-Management
  • Diskussionen / Foren
  • Gruppenmanagement
  • Ideenfindung / Crowdsourcing
  • Inhalt-Moderation
  • Mitgliederverzeichnis
  • Mitgliedschaft-Management
  • Social-Media-Management
  • Veranstaltungsmanagement
  • Website-Management
  • Abwanderungsraten-Management
  • Analytik
  • Community-Management
  • Feedback-Sammlung
  • Gamification
  • Inhalt-Syndizierung
  • Kommunikationsmanagement
  • Live-Chat
  • Video-Inhalte

Die hilfreichsten Reviews für Viber

Crystal Clear Sound and Video

Bewertet am 7.9.2019
Malith madhawa I.
Chairman and Managing Director
Unternehmensberatung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Well, I daily use Viber to contact my staff instantly. It is economical for a business owner like me to set up a proper communication system through Viber. The important thing is it is not only the phone, but I use it on the desktop and laptop computers as well. In addition, I often do video meetings and conference calls with my staff through Viber. It is easier to handle and manage than conventional projectors and meeting tables. It saves me and my staff travelling time and cost. At last but not least, most of the time, I use Viber to transfer documents and photographs instantly. It is far better than logging into my e-mail account, feeding the password, letting the browser load etc.

Vorteile: The quality of the sound of the call is amazing. It is perfectly clear and I do not have to beg the caller to repeat what he said again unlike other similar applications. Additionally, it automatically adjust the background noise level (I think, I am not an expert) to crystalize the voice of the caller. It is a really a useful point when you travel around while speaking through Viber. Then again, the video calls, superb quality and it makes you feel that you are really speaking to your partner in the other end face to face. It might depend on the speed of your internet connection and phone, but Viber is far better than other similar apps. No network or application errors and no frequent annoying updates to waste our time. That gives us peace of mind when we use it daily. Finally yet importantly, instant messages, stickers, voice messages and video messages makes your life happy and relaxed with your loved ones.

Nachteile: Well, the only problem I faced with Viber was that it was not working when I was in Oman. This was mainly because the countries telecommunication authority had blocked Viber according to country's law and to encourage people to use paid telecommunication methods rather than free apps like Viber. Anyway, Viber has nothing to do with it.

VOIP & INT'L Texting Without Extra Hassle

Bewertet am 1.8.2019
Marcus H.
Customer & Communications Strategist
Bildungsmanagement, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: My overall experience with Viber is the app is RELIABLE. I have had Skype and FaceTime fail me while abroad , but Viber has not. It's my go to international communication app.

Vorteile: Viber is extremely versatile in that it allows you to make free VOIP calls with HD sound quality. Furthermore, it allows you to text any number for free as long as they also have the Viber app. This is extremely useful when working with Clients abroad and you need quick feed back. Send a text, and it pops up just like a normal text on their cellular device. It also has a desktop client so that you can receive your communications without having to move from your workflow.

Nachteile: The developers do a great job at keeping the app up to date, but when that happens, certain notifications you have turned off are reset and you will begin receiving them again. For instance, I had the holiday notification turned off, a update happened, and I started receiving them again the following month. It can be a tiny bit annoying when you get a message notification and it's nothing important. Other than that, the app is great to use.

Reasonable VOIP

Bewertet am 19.7.2019
Verifizierter Rezensent
Director
Personalwesen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This is a great service. However there are marketing objectives behind all these free services such as collecting data of users covertly either for commercial purposes or for analyzing security threats by government agencies. Therefore a user need to take precautions while using these services. However the opportunity afforded by these services has enabled families and friends get connected where ever they are as long as wifi or 3G is available, particularly with the video calling feature. Families wouldn’t feel the absence of their loved ones from home due to video calling and businesses too has taken this opportunity to converse with associates in a live scenario.

Vorteile: when I started to use viber way back in 2012, I believe viber was one of the first VOIP services available for the masses. The app can be dowloaded in a 3G and above phone with either 3G or wifi connectivity. Additionally viber has released the desktop version too with improved features. With viber one can get connected with others who have installed viber as voice or video calls and obviously texting too is available with attachment of emojicons, stickers that are availble in viber store. Video clips or voice messages too can be sent over viber. Group conversations (conference) facility too is available. All these features are available for free and the data consumption too is minimal. Land phone too can be called but with a paid subscription. The encryption facility is available which needs to be selected by the caller. If the phone is synchronized it automatically gathers all your contact list and all new contacts can be saved.

Nachteile: if all calls communications can be encrypted by default, this system would become more secure. Call blocking facility is unavailable.

Viber is great until you actually need something

Bewertet am 16.7.2019
Gergana P.
Translator
Übersetzung und Lokalisierung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Viber has been a significant communication channel for my part-time job for the past 4 years. It has never failed me or my colleagues or manager. It has all the basic functionalities we need. What I would like to see is a bit more appreciation of our personal space and thus more and easier ways to keep it all clean from unwanted communication.

Vorteile: There are three main things I like about Viber.
First, it works smoothly. It has never lagged, even when I have been using a dated device. Conversations and images all load in a speedy manner. This makes me feel I am not wasting any time.
The second thing I like are the personalization features. I like picking different backgrounds for different conversations because this helps me to differentiate between chats visually, minimizing any potential mistakes. Also, I am generally one of those users who never stick to default settings, so Viber feels comfortable to me.
The final thing is the fact that you can edit your messages. This allows me to take care of typos and (most often) wrong emoji I have clicked and sent. This does help with clearing misunderstandings, stemming from controversial context.

Nachteile: I am absolutely frustrated by how difficult it is to find particular features. Even if you try to Google the issue, there is often no info on the subject. Here, I am talking about basic features, such as taking people off group chats or deleting a conversation. It takes forever to browse for such a simple action, which is a waste of time I simply cannot justify. The other thing I do not appreciate is how easy it is to make a mistake. This app never asks if you are certain about particular actions, which seem to easy to undertake. An example would be adding users to a group chat. This turned out to be too easy to do by mistake (I was literally holding my phone in my hand and not looking at it, et voila). This is not something which does not need a check and it definitely facilitates security breaches.

Social

Bewertet am 19.9.2019
Verifizierter Rezensent
Student
Bekleidung & Mode, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Considering all features in viber,it is great app to connect social.We can make lough,love using its features.It is consume littl bit time to share anything with others.So viber is great.I love it.thank you.

Vorteile: Viber is a social media softwere that help m connect with friends and others.It is have so many features to use easy.I most like to sticker packs of viber.I think most of users interest about stickers.Because we can sent our true feelings or situation using stickers.Viber consist so many sticker packs and does not want any other apps to use sticker packs.We have to do just go to sticker store and download it.So we can select usefull stickers.It is interesting feature and viber store have large number of sticker packs.Connecting with others is easy by using viber.Because we can send pictures,videos,files,mp3 by using viber in the moment.Also i can chat with so many friends in same time.Thus is interesting.Also if someone cant type words he can record voice and send it by anytime.Those are verry interesting features of viber softwere.So i love viber so much.

Nachteile: Sharing status or feeling is not well in viber.If ican share those with my all friends in easy steps it is verry usefull.If this feature will develop,it will great.Also when we sending pictures to others,quality of the picture reduce.So we should create zip file using that pictures and send again to the that person in the oficial work.That is disturb to users.Those are only small problems i see in viber softwere.Thank you.

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