--- description: Detaillierte Informationen über Viber zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Viber Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Kundenengagement Software](/directory/30906/customer-engagement/software) > [Viber](/software/180348/viber) # Viber Canonical: https://www.capterra.com.de/software/180348/viber Page: 1 / 164\ Weiter: [Next page](https://www.capterra.com.de/software/180348/viber?page=2) > Dieses Tool für Kundenengagement, mit dem Nutzer\*innen die Möglichkeit haben, E-Commerce-Marken zu entdecken, ist ideal für Unternehmen jeder Größe. > > Verdict: Rated **4.4/5** by 4056 users. Top-rated for **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Viber? On-Premise-Kundenengagement- und Kommunikationstool, mit dem kleine bis große Unternehmen Auslandsgespräche führen und die Sichtbarkeit der Marke mithilfe von Gruppenchats, Videoanrufen und Aufkleberinhalten verbessern können und noch viel mehr. ## Quick Stats & Ratings | Metric | Bewertung | Detail | | **Gesamt** | **4.4/5** | 4056 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Based on overall reviews | | Kundenbetreuung | 4.3/5 | Based on overall reviews | | Preis-Leistungs-Verhältnis | 4.5/5 | Based on overall reviews | | Funktionen | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Viber Media ## Commercial Context - **Preismodell**: (Free version available) - **Target Audience**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000 - **Deployment & Platforms**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Available Countries**: Luxemburg ## Funktionen - Berichterstattung / Analyse - Feedback-Management - Kommunikationsmanagement - Kundenhistorie - Live-Chat - Multi-Channel-Kommunikation - Personalisierung - Verfolgung von Interaktionen ## Integrations (2 total) - Telegram - WhatsApp ## Optionen für Kundensupport - Chat ## Category - [Kundenengagement Software](https://www.capterra.com.de/directory/30906/customer-engagement/software) ## Ähnliche Kategorien - [Kundenengagement Software](https://www.capterra.com.de/directory/30906/customer-engagement/software) - [CCM-Software](https://www.capterra.com.de/directory/31002/customer-communications-management/software) ## Alternativen 1. [WhatsApp](https://www.capterra.com.de/software/180345/whatsapp) — 4.7/5 (16260 reviews) 2. [Text Request](https://www.capterra.com.de/software/167015/text-request) — 4.6/5 (1193 reviews) 3. [Telegram](https://www.capterra.com.de/software/180347/telegram) — 4.7/5 (6403 reviews) 4. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1748 reviews) 5. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4066 reviews) ## Nutzerbewertungen ### "Super Kommunikationsapp" — 4.0/5 > **Nicole** | *26. Mai 2025* | Sicherheit & Untersuchungen | Recommendation rating: 9.0/10 > > **Vorteile**: Das man sich ohne Telefonnummer einen Account erstellen kann und direkt loslegen kann. So hat man mehr Privatsphäre > > **Nachteile**: Das man teilweise die Nachrichten trotz Internet nicht losschicken kann. Der empfang ist nicht so stark, wie bei anderen Messangern ----- ### "My experience using Viber" — 5.0/5 > **LISSETTE** | *21. Januar 2025* | Übersetzung und Lokalisierung | Recommendation rating: 10.0/10 > > **Vorteile**: Fresh and innovative application to keep in touch with my contacts. It was the first app I downloaded for call and messaging many years ago and I still have it till today. > > **Nachteile**: Honestly there is nothing I wouldn’t like about this app > > More than satisfied calling and messaging with Viber ----- ### "A Reliable Messaging App with Room for Improvement" — 5.0/5 > **Hein Htet** | *16. April 2025* | Computer- & Netzwerksicherheit | Recommendation rating: 10.0/10 > > **Vorteile**: it is free application for all user, group and other small business use > > **Nachteile**: While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms. > > t’s a reliable platform for messaging and voice/video calls, especially when connecting with friends and family internationally. The end-to-end encryption adds a layer of security, which I appreciate. I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers ----- ### "Essential app for business with proper sequrity" — 5.0/5 > **Mahmudul islam** | *19. September 2024* | Tiefbau | Recommendation rating: 9.0/10 > > **Vorteile**: For personal and professional use , Viber is a interesting tool, I can easily communicate with co worker and share files and do conversation with maximum privacy. For considering friends who stays abroad ,normally I use Viber to contact them, it came free for me. Quality of video and audio call most of the time is very good. > > **Nachteile**: Right now I don't have any complain about it, most of the problem they continuously updating, last time we face bad network during calling, but last couple of month , I didn't experience it. > > As a free communication tools, quality of Viber is very higher than other software. Calling , chatting feature is very updated and easy to use. Besides we feel quality of communication during calls is loud and clear. We can make a group and follow up activities easily in Viber. ----- ### "A Secure and Versatile Messaging Experience with Viber" — 5.0/5 > **Vicente** | *20. Februar 2026* | Automotive | Recommendation rating: 9.0/10 > > **Vorteile**: I like its end to end encryption for messages, making it secure and easy. Features like stickers, GIFs and hidden chats which lets me keep private conversations securely locked with a PIN. > > **Nachteile**: What I like least about Viber is that it can sometimes use a lot of power and memory, especially when running in the background. > > Overall, using Viber is a secure and versatile messaging experience for me. Viber is a reliable choice for everyday communication. ----- Page: 1 / 164\ Weiter: [Next page](https://www.capterra.com.de/software/180348/viber?page=2) ## Links - [View on Capterra](https://www.capterra.com.de/software/180348/viber) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data