Twilio

Can do everything, for all businesses but with a steep learning curve...

Kommentare: Twilio handles all the inbound calls for my website. I ported a vanity 800 number from a another provider to Twilio and after a quite lengthy setup process that involved lots of customer service calls it was up and running. After that you can pretty much leave it or do some minor changes relatively easy. Now when customers call they can choose from an option tree to troubleshoot their issue or they can choose to talk to an agent (me) and if it's during business hours the call gets forwarded to my cell, if outside of business hours they get my voicemail. Works great! I also have it embedded in my website for a chat option that more people actually use.

Vorteile:

Twilio has every option under the sun, there's nothing call center related that they can't do for you. You could set up automated systems to perform mundane tasks for you, record and inscribe all your calls and even have a call center set up to help troubleshoot issues and direct calls. You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with you or they provide straight to your cell phone. We're talking local numbers and 800 numbers even though you may have to pay extra.

Nachteile:

Very steep learning curve. There are so many options and so many ways to use this service including third party apps that you could get confused quite easily. Also their 2FA process is tedious which if you're not careful could result in you losing your number.

First class SMS API Platform for developers

Kommentare: I have been using Twilio for three years. Actually this is a very suitable Platform for SMS. This is the Platform I recommend to all my clients.

Vorteile:

I am Ajay Full Stack Developer. Basically I'm using Twilio for SMS. Two things motivate me to use Twilio one is, compare to other SMS Platform it's very easy to get the payed API Key and and minimum of code. Second thing is, They provide very good costumer care support.

Nachteile:

Features wise no drawbacks in Twilio but compare to other platform littlie bit more cost.

Great option for sending out SMS

Vorteile:

The cost was very low compared to other options I saw and handled bulk API requests very well

Nachteile:

Our account kept getting disabled due to suspicious logins which was just me under a VPN and had quite a few days of downtime because support wouldn't believe it was me.

Twilio is not meant for Canada

Kommentare: We lost a lot of business due to Twilio and would not recommend it for Canadian businesses.

Vorteile:

Cheaper but you will loose many leads due to spam rejection so its not suitable for lead calling.

Nachteile:

Not meant for Canada as 70% of outbound calls show as Spam to the receiver and causes loss of leads.

Feels like we have to use them but the pricing is quite high

Kommentare: Overall it feels like we're stuck using them because they integrate and have international numbers. They are responsive but often not flexible.

Vorteile:

It integrates with our system and they are responsive on the Support team.

Nachteile:

The costs are very high and our customers complain. Their information online is also often misleading.

Customer support is dificult to reach and unresponsive

Kommentare: We have been a SendGrid customer for about 7 months. We use the service to handle the transactional emails from our website. We have been satisfied with that service and decided to also use them for our marketing campaigns On September 30th we exported our MailChimp contacts and cleaned up the data. On October we upgraded our SendGrid plan to Basic 50k, contacted SendGrid support, informed them what we were doing and asked about the use of Tags. We then imported 47k contacts, prepared a time sensitive single send marketing piece which we released on October 2nd to our complete contact list. SendGrid shut down the campaign, disabled the links in the 13k emails that had been sent, making them useless, and suspended our account. We have been unable to reach SendGrid to resolve this. This action, and lack of it by Twillo/SendGrid has significantly impacted our business as the campaign was in support of a live continuing education course scheduled for Tuesday 10/3. At this point we are trying to salvage what we can by moving to another marketing service.

Vorteile:

We were migrating our email marketing from MailChimp to Twillo's SendGrid. Relative to MailChimp we found SendGrid's email design tool to be more flexible and easier to use

Nachteile:

Customer support: Two issues1 -Customer support is difficult to access. The support phone number listed on Google is disconnected, there is no chat, "Contact support" on the website requires the user to fill in a text box labeled "Tell us your issue." We've tried this multiple times only to get an error message: "There was an error retrieving results for your query. Please try again." We've managed to get multiple messages to SendGrid Support by responding to previous support ticket emails. I see some one at SendGrid has deleted all but one of these. Obviously someone knows we have an urgent issue but no response and it has been over 18 hours since our first request for support. 2. When we informed Customer support that we were migrating our marketing champagne from Mail Chimp to SendGrid they failed to inform us about the possibility of the automated account suspension we have encountered, and how to avoid it .

Great Service, for experienced users

Kommentare: The experience has been really good over the years, we don’t see ourselves switching to another service anytime soon.

Vorteile:

It works really well, they are good at making sure users are compliant with relevant regulations.

Nachteile:

Customer service is slow, their system is not the friendliest.

Very useful but getting more and more expensive

Kommentare: You have to build your own interface to use the Twilio API. Or pay for a software that can use the API, which is easier and cheaper. The Twilio interface only allows you to monitor usage, create reports, billing management, and program IVR. It doesn't provide an interface for your sales team to use.

Vorteile:

I like how complete it is and all the API possibilities. You can achieve so much if you know what you're doing. You can create a call center and monitor everything, including recordings. SMS marketing, ringless voicemail, etc..

Nachteile:

As you scale, it gets very expensive (no discounts at all for loyalty). Zapier is losing its market share to Make, Pipedream, and Pabbly. Soon the same will happen to Twilio.

Great APIs, terrible customer support and sales

Vorteile:

Twilio is generally easy to set up and manage, their APIs are generally well-documented. The developer parts of the company that don't involve human interaction seem to be good. It is the backbone of a lot of our core company infrastructure.

Nachteile:

The (now terminated) salesperson we originally worked with was very helpful at the beginning and even roped in engineers to have discussions with us. They poorly explained the contract and even made promises that were not true. After we inked a volume deal with them, the support from sales became practically non-existent. The salesperson locked us into a contract.We were able to get a refund and have the contract terminated, although the refund process took months and lots of book and forth.

Sync multiple communication channels

Kommentare: I had a technician set up the settings for me, and link multiple communication channnels.

Vorteile:

It allowed me to sync multiple communication channels.

Nachteile:

Twilio was fairly complex from a technical standpoint.

Twilio Has Been a Reliable Cloud Communications and SMS Marketing Software

Vorteile:

This marketing and communications software has been easy to use and reliable. Twilio is so accurate.

Nachteile:

Twilio is flawless. It makes SMS marketing efficient.

Twilio's Capabilities are Excellent: It Is Brilliant

Vorteile:

Twilio has been a brilliant an easy to use SMS marketing system. I like the efficient features of Twilio.

Nachteile:

Twilio is easy to use and flawless. It works so well for us.

Terrible A2P Campaign Interface

Kommentare: I work with nearly 100 clients and I help them setup their Twilio accounts (we are a reseller). The process to get a verified campaign, brand, and messaging service is dismal despite even after 8 months of working with their new system. I do not understand how a company as large and as tech focused as twilio does not have better systems. Their asynchronous tasks rarely completely in the browser, the web interfaces glitches and flickers randomly, and the error messages are minimal and require getting in touch with their cookie cutter customer support team (zendesk). They also make you build your own menu, and the menu is always changing for some reason. I am writing this review out of frustration. I hope they get their act together. I am seriously considering taking my business elsewhere.

Vorteile:

I like that there are so many tools available to developers

Nachteile:

Their interface, UI, UX, and implementation of the new A2P Campaign Registration

Twilio Has Been So Reliable for SMS Marketing

Vorteile:

For proper SMS marketing, Twilio has been so reliable. Twilio has been so accurate to use.

Nachteile:

I have zero cons for Twilio. Twilio is reliable.

Do not use this company

Vorteile:

Their service does work and its fast and comprehensive

Nachteile:

Twilio abruptly turned off the service without any warning leaving people unable to sign up to the app. The timing was terrible as a number of affiliates had started promoting. Whats even more insulting is that our pleas for support just went ignored and 4 days later we havent had a response. This company does not deserve your business. They allowed our start up to get scammed via toll fraud then when we disputed the payment they abruptly paused our account a month later without warning purly as an act of revenge. Absolutely unconscionable unethical unprofessional conduct.

Twilio Review

Kommentare: Through Twilio we're able to quickly reach out to customers, either via normal messaging or campaigns. We love the campaigns feature which has enabled us another channel for product promotion.

Vorteile:

Messaging our customer through Twilio is very simple and straight-forward, we also love how this integrates with our CRM to visualize real-time communication with our customers.

Nachteile:

During the A2P 10DLC process it was very tedious to register all our Twilio numbers, but we believe this was only a one-time thing and got through it.

Twilio has real bad customer service!

Kommentare: I usually don't leave reviews but I am so upset of how Twilio treated me and my business that I feel an obligation to do so. Twilio has very bad customer service. If your app, website or product depends on its service like API or SMS, I would look somewhere else like Plivo or other service providers. Twilio suspended my account for weeks on an error through their system and through numerous emails, they took their time to unsuspend it while my business was being damaged every day by it. I would never recommended Twilio to any businesses or consumers.

Vorteile:

There is nothing much to like about Twilio.

Nachteile:

Twilio has real bad customer service and not reliable platform for businesses that depend on API and SMS for their businesses.

A Solid Server

Kommentare: Overall it's a decent program. I wish it was a bit more stable, but the fact it allows hundreds of CCRs/CCAs/sales reps to be on calls simultaneously is a huge plus.

Vorteile:

It is able to handle a call center that has hundreds of employees taking calls at the same time.

Nachteile:

It crashes a fair amount and we do have issues with it at times.

Worst Company Ever

Kommentare: horrible and frustrating. Do not use this service, they are the worst. Save yourself the money and time.

Vorteile:

Nothing, the customer service is terrible. it is impossible to use the service and they are the worst

Nachteile:

Their customer service is the absolute worst. You will never get a rep live. You will be charged for messages weather they go through or not. I was charged $250 for messages never sent. I cannot stress enough what a terrible company and product they have.

Used to be great to work with but not so much anymore

Kommentare: Things have gotten very very complicated and eevn essential services are deprectaed and poorly maintained

Vorteile:

Versatile and there is a solution for everything

Nachteile:

Customer support always provides generic and automatic answers to any questions. All the solutions provided are not properly maintained.

Twilio in Recruitment

Kommentare: It does the job and is able to send messages to our candidates now that we have this set up. However, communication from Twilio itself hasn't been very clear and we would have preferred more available support in the early stages. The fact that this is already linked with our ATS so we don't have to add additional API has been hugely beneficial and a bit time saver for us.

Vorteile:

Ability to link this to our ATS, enabling us to set up automated messages via Twilio

Nachteile:

When trying to set Twilio up and getting a better understanding of its features I submitted several support requests that were unanswered or support staff didn't get in touch at the agreed time for a call. In the end we worked this out by linking un with the partner agency that supply our ATS as they already had an understanding of Twilio

Lack of support and slow setup process and validation process

Kommentare: It has been pretty bad. Medicore support and slow validation process. If you have months and months time to do your project then Twilio may work. very slow process to onboard and start using their products.

Vorteile:

Ease of use of the platform and pricing.

Nachteile:

Lack of customer service, setup is cumbersome and validations take forever for Twilio to complete. They can not open any pdf files you send them, yet they want proof. Frustrated that I could not even get to move forward initial step of getting a phone number assigned and restrictions imposed by twilio. Look else where if you have options.

Twilio has worked for me

Vorteile:

I is pretty easy to use and set up. Not a lot of time.

Nachteile:

Some of the items were a little difficult to navigate to.

It is a good service that has helped me alot to receive business SMS

Vorteile:

The cost of watsup API is very affordable

Nachteile:

The customer service support is really very slow to respond

Twilio for IOT platform

Kommentare: Twilio helps us send alert SMS messages to our platform users based on their IOT device readings

Vorteile:

Easy and user friendly ability to send messages from cloud based on decisions made from data received from IOT devices.

Nachteile:

Awesome product but gets expensive when scaling up