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Was ist Twilio?
Twilio ist die laut Hersteller weltweit führende Cloud-Kommunikationsplattform, mit der du Kunden über kanalübergreifend ansprechen kannst – d. h. per SMS, Sprache, Video, E-Mail, WhatsApp und mehr. Umlagebasierte APIs ermöglichen es Unternehmen, ihre Kommunikation zuverlässig zu skalieren.
Wer verwendet Twilio?
Unternehmen jeder Größenordnung, die Lösungen für die Cloud-Kommunikation in über 100 verschiedenen Ländern benötigen
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Twilio
Weitere gute Alternativen zu Twilio
Bewertungen über Twilio
Great product for the tech savvy
In Betracht gezogene Alternativen:
Very useful but getting more and more expensive
Kommentare: You have to build your own interface to use the Twilio API. Or pay for a software that can use the API, which is easier and cheaper. The Twilio interface only allows you to monitor usage, create reports, billing management, and program IVR. It doesn't provide an interface for your sales team to use.
Vorteile:
I like how complete it is and all the API possibilities. You can achieve so much if you know what you're doing. You can create a call center and monitor everything, including recordings. SMS marketing, ringless voicemail, etc..
Nachteile:
As you scale, it gets very expensive (no discounts at all for loyalty). Zapier is losing its market share to Make, Pipedream, and Pabbly. Soon the same will happen to Twilio.
First class SMS API Platform for developers
Kommentare: I have been using Twilio for three years. Actually this is a very suitable Platform for SMS. This is the Platform I recommend to all my clients.
Vorteile:
I am Ajay Full Stack Developer. Basically I'm using Twilio for SMS. Two things motivate me to use Twilio one is, compare to other SMS Platform it's very easy to get the payed API Key and and minimum of code. Second thing is, They provide very good costumer care support.
Nachteile:
Features wise no drawbacks in Twilio but compare to other platform littlie bit more cost.
Reliable and effective automated call/text provider
Kommentare: Besides the pain points I mentioned above, Twilio has been a reliable text and call provider for our company. There are occasional outages, but they recover relatively quickly to minimize disruptions to their customers.
Vorteile:
Twilio is very simple to use and easy to navigate. It's easy to find call and message records without too much trouble.
Nachteile:
I wish there was a way to preview the content of the messages without having to click into it. You also cannot open the messages in a new tab, so it makes for having to troubleshoot and review messages a bit tedious to go back and scroll again.
Twilio is not meant for Canada
Kommentare: We lost a lot of business due to Twilio and would not recommend it for Canadian businesses.
Vorteile:
Cheaper but you will loose many leads due to spam rejection so its not suitable for lead calling.
Nachteile:
Not meant for Canada as 70% of outbound calls show as Spam to the receiver and causes loss of leads.
Customer Experience Done Best Through Twilio Voice Automations
Kommentare: Overall a pleasant experience with Twilio as i has done wonders for us on number hosting and seamless integration of our voicemail platform being used across SEA and Australia.
Vorteile:
- less intimidating interface - seamless integration between internal voice platforms and other VoIP sub tools - top-up mechanism to effectively manage cost
Nachteile:
- it would require deep technical knowledge to deploy
