Wer nutzt diese Software?

Companies, small and large, that insist on a delightful and personalized customer experience.

Durchschnittliche Bewertung

4 Bewertungen
  • Gesamt 4.8/5
  • Benutzerfreundlichkeit 4.8/5
  • Kundenservice 5/5
  • Funktionen 4.5/5
  • Preis-Leistungs-Verhältnis 5/5

Produktinformationen

  • Startpreis 29,00 $/Monat
  • Preisinformationen Simple and affordable pricing
  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Helpninja
  • https://helpninja.com
  • Gegründet 2018

Über Helpninja

A traditional email can be overwhelming when you have multiple mailboxes and a team to manage your customer queries. With HelpNinja its as simple as using email but with the capability to manage it with your team. It helps you to categorise and consolidate different concerns of your customer. And for your customers, its the same email and they wouldnt even know you are using a system to email them.

Helpninja Funktionen

  • Automatisiertes Routing
  • Dokumentenspeicher
  • E-Mail-Integration
  • Echtzeit-Chat
  • IT-Asset-Management
  • Kundenspezifisches Branding
  • Management von Dienstgütevereinbarungen (SLA)
  • Multi-Channel-Kommunikation
  • Netzwerküberwachung
  • Self-Service Portal
  • Ticket-Management
  • Verfolgung von Interaktionen
  • Warnungen / Eskalation
  • Wissensbasis-Management

Die hilfreichsten Reviews für Helpninja

Our Official Support System

Bewertet am 26.9.2019
Rommel c. C.
Owner, Creative Director
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I've tried many support solutions in the past from open source, self-hosted to complex support systems but HelpNinja's simple but robust platform and interconnected tools allows us to properly provide meaningful, effective and timely assistance to our customers.

Vorteile: Ease of use and intuitive workflow makes this the perfect tool to provide complete support to your customers.

Nachteile: At the moment, the mobile app needs to be further developed to match its robust desktop counterpart.

Clean Design + Lighting Fast + Useful Integrations = HelpNinja

Bewertet am 5.11.2019
Pratik C.
COO
Informationstechnologie & -dienste, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Excellent Five Star Experience with HelpNinja! Thanks to the HelpNinja team for this robust product.

Vorteile: I like the creative mind behind this product. HelpNinja is majorly focused on essential things, clean UI, perfectly optimized for fast speed, useful integrations, etc. Below are the best things that I should mention: # Clean UI
=> No cluttered stuff on the screen. See what is needful.
# WooCommerce Integration
=> Quick access to customer's purchases made on WooCommerce based store.
# Easy Digital Downloads Integration
=> Quick access to customer's purchases made on EDD based store.
# Facebook Integration
=> No more hassle to manage Facebook messages. Just authorized your Facebook page through available apps & get access to Facebook messages in one place.
# Mautic Integrations
=> Build your customer's email list on Mautic through HelpNinja.
# Slack Integrations
=> Get notified on Slack as soon as you get a new support query.

Nachteile: I do love this product. The only thing to mention is that could do improvement in a mobile app like support saved replies etc.

Rock solid and covers most of your support stack

Bewertet am 13.11.2019
Patrick H.
Founder
Unternehmensberatung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I've been impressed with this HelpNinja team. They are receptive and hard working. Issues don't stick around long unless they are massive changes to the infrastructure. This product started off as a HelpScout 'me too" product but has taken on a personality of its own and there are lots of current and future features that are specific to HelpNinja

Vorteile: Clean and easy interface and customization.
Easy SMTP integration with Google Apps
Ticketing system keeps threads clean
Solid knowledge base built right in
Team is customer-centric and closely listens to requests/recommendations and builds them into the roadmap whenever appropriate
Integraions with FB and Twitter and other platforms. Anything missing can be done through Webhooks - which is very powerful.
Great pricing

Nachteile: I'd like to be able to fully work tickets out of my email inbox vs having to do it through the app or logging in
I'd like better unification between different channels (email vs social) but I understand they are almost ready to launch

Great Tool For Support Teams

Bewertet am 30.10.2019
Juan S.
Business Developer
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's a great platform, offers a complete suite of tools for support teams. Plus, it's pretty affordable considering it's pricing vs what it offers vs similar platforms with steep and convoluted pricing structures. It solves several problems for our support team that we didn't even know we had

Vorteile: This software has a comprehensive set of tools that definitely makes the life of our support team easier, the interface is easy to navigate and it takes 0 time to start using it.

Nachteile: It doesn't have a free version, and the free trial lasts for 14 days, which may or may not be enough time to do the testing required.

Lies weitere Bewertungen