Zendesk QA

Great C-SAT Software

Vorteile:

My managers use this tool to provide me with quality assurance scoring on selected cases that we work on. My cases are imported from Front and allows me to view the entire conversation thread and the specific reply that I was graded for within Klaus. There is a section for me to view the breakdown of my scorecard and any comments my manager left, along with a comment section to leave my own comments. The dashboard is also very detailed and allows me to see my scores for different periods and I also get the alerts when I am scored to my slack along with my email. There are a lot of things that can, no doubt, be accomplished by using Klaus that would save you the time of having to hammer though excel to create the perfect scoring sheet.

Nachteile:

I have not had to use it it in a manner so as to have a bad experience with the software. It's simple and efficient.

Klaus has the best UI in the business.

Kommentare: I like the UI and I particularly like the reporting it allows. It goes quite deep.

Vorteile:

We just moved over to Klaus a few months ago and it has helped my team track our teams' performance more accurately.

Nachteile:

It takes a minute to get acquainted with it but then it rocks.

Qualitista wins!

Vorteile:

We adopted Qualitista after shopping other CX QA programs for a few reasons. As a company that was finally outgrowing our home-grown QA solutions, we wanted to find an affordable system that included integrations with our CRM software (Kustomer), had a very responsive team to support & help us grow in our QA journey, and had an easy-to-use interface. We didn't need all of the bells & whistles that some of the pricier options included, but we did like the idea of being an early adopter with a newer startup that would prioritize our needs in building their roadmap. We've found exactly that - exceptional response to questions, quick fixes when something goes wrong, and a willingness to partner with us rather than "manage" our process.

Nachteile:

Sometimes the speed to roll out new features overtakes our communication, but it's definitely gotten better :)

Zendesk, a great helpdesk one can ever experience

Vorteile:

1. Super easy to learn and implement 2. Great dashboard and simple commands for actions 3. Effective Realtime tracking ad monitoring

Nachteile:

1. A bit expensive 2. Multi-login sessions are not supported( Web and phone together while travelling)

Time Saving and So Helpful

Kommentare: My experience with Qualitista has been absolutely stellar. I get a message when something in the app isn't working correctly. I'm able to request features directly to the folks who are building it. This is why I can't really say anything I don't like about it. Anyone who purports to understand anything about technology knows that it's constantly changing and getting better. We've been on the platform for almost two months and things are getting better with regularity. This a great product and I recommend it to anyone who really values their time.

Vorteile:

Qualitista has been a life saver! I'm the Training and Quality Specialist for an app startup and this is a new position for the company. We still don't know some of things that I'm going to be responsible for, but I have so many ideas. The way I was doing ticket assessments before took SO much time that I couldn't work on anything else. I saw Qualitista and was instantly excited about the time I was going to save and the depth in which I'd be able to get with assessing our team members. The progress tracking, the feedback communication, all of it in one place? This program has helped me SO much!

Nachteile:

I haven't found anything I don't like about it so far.