--- description: Detaillierte Informationen über Zendesk QA zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk QA Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [Zendesk QA](/software/180104/klaus) # Zendesk QA Canonical: https://www.capterra.com.de/software/180104/klaus Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/180104/klaus?page=2) > Klaus ist ein Gesprächsbewertungstool für Support-Teams, das das Geben von Feedback an Agenten einfach und systematisch macht. > > Bewertung: **4.9/5** von 24 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Zendesk QA? Support-Teams, die schnell wachsen und die Qualität ihres Supports aufrecht erhalten möchten, während das Team skaliert wird und immer mehr Gespräche abwickelt. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.9/5** | 24 Nutzerbewertungen | | Bedienkomfort | 4.9/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Zendesk - **Region**: San Francisco, USA - **Gegründet**: 2007 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch, Portugiesisch - **Verfügbare Länder**: Albanien, Amerikanische Jungferninseln, Andorra, Anguilla, Antigua und Barbuda, Aruba, Bahamas, Barbados, Belarus, Belgien, Belize, Bermuda, Bosnien und Herzegowina, Britische Jungferninseln, Bulgarien, Costa Rica, Deutschland, Dominica, Dominikanische Republik, Dänemark und 69 weitere ## Funktionen - Aktivitäts-Dashboard - Alerts/Escalation - Anrufaufzeichnung - Berichterstattung / Analyse - Berichterstattung und Statistik - Call-Center-Management - Employee Coaching Tools - Feedback-Management - KPI-Überwachung - Kundenbefragungen - Kundenerlebnis-Management - Mehrere Scoring-Modelle - Multi-Channel-Kommunikation - Qualitätsmanagement - Third-Party Integrations - Umfragen & Feedback - Workflow Automation ## Integrationen (21 insgesamt) - Aircall - Assembled - CallHippo - Dixa - Drift - Freshdesk - Geckoboard - Gorgias - Help Scout - Helpshift - Kayako - Kustomer - LiveAgent - LiveChat - OAuth ... und 6 weitere Integrationen ## Optionen für Kundensupport - FAQ/Forum - Wissensdatenbank - Chat ## Category - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Software für Qualitätssicherung für Kontaktcenter](https://www.capterra.com.de/directory/33415/contact-center-quality-assurance/software) ## Alternativen 1. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.com.de/software/61368/salesforce) — 4.4/5 (18812 reviews) 3. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [LiveChat](https://www.capterra.com.de/software/62194/livechat) — 4.6/5 (1728 reviews) ## Nutzerbewertungen ### "Great tool for improving customer service quality and agent coaching" — 5.0/5 > **José Gerardo** | *16. September 2026* | Logistik & Lieferkette | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Is the ability to evaluate a much larger number of customer interactions and have everything organized in on place. > > **Nachteile**: There is a bit of learning curve in the beginning, especially when setting up the scorecards and deciding which criteria are actually important for your team. > > Our overall expercience have been very positive. We have a customer service team handling a large number of conversations related to moving schedules, deliveries, inventory questions, claims and general customer concerns, so mantainng consistency is very importan for us. ----- ### "Qualitista wins\!" — 5.0/5 > **Sarah** | *9. Mai 2019* | Freizeit, Reisen & Tourismus | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: We adopted Qualitista after shopping other CX QA programs for a few reasons. As a company that was finally outgrowing our home-grown QA solutions, we wanted to find an affordable system that included integrations with our CRM software (Kustomer), had a very responsive team to support \& help us grow in our QA journey, and had an easy-to-use interface. We didn't need all of the bells \& whistles that some of the pricier options included, but we did like the idea of being an early adopter with a newer startup that would prioritize our needs in building their roadmap. We've found exactly that - exceptional response to questions, quick fixes when something goes wrong, and a willingness to partner with us rather than "manage" our process. > > **Nachteile**: Sometimes the speed to roll out new features overtakes our communication, but it's definitely gotten better :) ----- ### "Zendesk, a great helpdesk one can ever experience" — 5.0/5 > **Verifizierter Rezensent** | *17. Juni 2024* | Marketing & Werbung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: 1. Super easy to learn and implement 2. Great dashboard and simple commands for actions 3. Effective Realtime tracking ad monitoring > > **Nachteile**: 1. A bit expensive 2. Multi-login sessions are not supported( Web and phone together while travelling) ----- ### "Valuable tool to improve quality of Customer Support teams" — 5.0/5 > **Deniz** | *2. September 2025* | Versicherung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It's really easy to do QC and link to Intercom as well as Aircall which are the software we use so love the ease about it. The set up was also really well managed by the onboarding team. > > **Nachteile**: When they initially changed from Klaus to Zendesk, it took us a very long time to get used to the lack of chat. We loved the chat availability for Klaus and reaching to support now has a bit of friction as it's via a form submission. > > Pretty good. We don't need to contact support that much and the software is easy to use and such a valuable tool for us to make sure that we operate in high quality and give timely feedback to our teams. ----- ### "Great C-SAT Software" — 5.0/5 > **Shari** | *2. Juli 2022* | Verbraucherdienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: My managers use this tool to provide me with quality assurance scoring on selected cases that we work on. My cases are imported from Front and allows me to view the entire conversation thread and the specific reply that I was graded for within Klaus. There is a section for me to view the breakdown of my scorecard and any comments my manager left, along with a comment section to leave my own comments. The dashboard is also very detailed and allows me to see my scores for different periods and I also get the alerts when I am scored to my slack along with my email. There are a lot of things that can, no doubt, be accomplished by using Klaus that would save you the time of having to hammer though excel to create the perfect scoring sheet. > > **Nachteile**: I have not had to use it it in a manner so as to have a bad experience with the software. It's simple and efficient. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/180104/klaus?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/180104/klaus) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | ----- ## Strukturierte Daten