Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Klaus?

Das Gesprächsbewertungstool für internes Feedback von Klaus verbessert den CSAT (Customer Satisfaction Score) und die Qualität der Antworten. Das Tool macht das Geben von Feedback an Agenten einfach und systematisch.

Die Lösung ermöglicht es, den Helpdesk mit Klaus zu verbinden, nach Gesprächen zu filtern, die überprüft werden sollen, die Gespräche zur filtern und den Agenten Feedback zu geben, wie sie ihre Antworten verbessern können.

Durch die Zusammenführung aller Daten gewinnt der Nutzer einen Überblick über die Leistung der Agenten und ein Verständnis ihrer Wissenslücken.

Wer verwendet Klaus?

Support-Teams, die schnell wachsen und die Qualität ihres Supports aufrecht erhalten möchten, während das Team skaliert wird und immer mehr Gespräche abwickelt.

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Du bist nicht sicher, ob Klaus das Richtige ist? Mit einer beliebten Alternative vergleichen

Klaus

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Bewertungen über Klaus

Durchschnittliche Bewertung

Gesamt
4,9
Benutzerfreundlichkeit
4,9
Kundenservice
4,9
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,8

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
89%
4
11%
Shari
Shari
Management Consultant Lead in Jamaika
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great C-SAT Software

5,0 vor 2 Jahren

Vorteile:

My managers use this tool to provide me with quality assurance scoring on selected cases that we work on. My cases are imported from Front and allows me to view the entire conversation thread and the specific reply that I was graded for within Klaus. There is a section for me to view the breakdown of my scorecard and any comments my manager left, along with a comment section to leave my own comments. The dashboard is also very detailed and allows me to see my scores for different periods and I also get the alerts when I am scored to my slack along with my email. There are a lot of things that can, no doubt, be accomplished by using Klaus that would save you the time of having to hammer though excel to create the perfect scoring sheet.

Nachteile:

I have not had to use it it in a manner so as to have a bad experience with the software. It's simple and efficient.

Fotios
Customer Support Team Lead in Griechenland
Computer-Software, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Klaus has the best UI in the business.

5,0 letztes Jahr

Kommentare: I like the UI and I particularly like the reporting it allows. It goes quite deep.

Vorteile:

We just moved over to Klaus a few months ago and it has helped my team track our teams' performance more accurately.

Nachteile:

It takes a minute to get acquainted with it but then it rocks.

Sarah
Quality Assurance Manager, CX Department in USA
Verifizierter Nutzer auf LinkedIn
Freizeit, Reisen & Tourismus, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Qualitista wins!

5,0 vor 5 Jahren

Vorteile:

We adopted Qualitista after shopping other CX QA programs for a few reasons. As a company that was finally outgrowing our home-grown QA solutions, we wanted to find an affordable system that included integrations with our CRM software (Kustomer), had a very responsive team to support & help us grow in our QA journey, and had an easy-to-use interface. We didn't need all of the bells & whistles that some of the pricier options included, but we did like the idea of being an early adopter with a newer startup that would prioritize our needs in building their roadmap. We've found exactly that - exceptional response to questions, quick fixes when something goes wrong, and a willingness to partner with us rather than "manage" our process.

Nachteile:

Sometimes the speed to roll out new features overtakes our communication, but it's definitely gotten better :)

Luna
Training and Quality Specialist in USA
Logistik & Lieferkette, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Time Saving and So Helpful

5,0 vor 5 Jahren

Kommentare: My experience with Qualitista has been absolutely stellar. I get a message when something in the app isn't working correctly. I'm able to request features directly to the folks who are building it. This is why I can't really say anything I don't like about it. Anyone who purports to understand anything about technology knows that it's constantly changing and getting better. We've been on the platform for almost two months and things are getting better with regularity. This a great product and I recommend it to anyone who really values their time.

Vorteile:

Qualitista has been a life saver! I'm the Training and Quality Specialist for an app startup and this is a new position for the company. We still don't know some of things that I'm going to be responsible for, but I have so many ideas. The way I was doing ticket assessments before took SO much time that I couldn't work on anything else. I saw Qualitista and was instantly excited about the time I was going to save and the depth in which I'd be able to get with assessing our team members. The progress tracking, the feedback communication, all of it in one place? This program has helped me SO much!

Nachteile:

I haven't found anything I don't like about it so far.

Ervin
Head of Customer Experience in Estland
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Bitsgap success story

5,0 vor 3 Jahren

Kommentare: Klauss has opened us a way to interact with our support team and create a development scorecard, performance review procedures, and follow the progress of our agents in the long and short term. This has already eliminated a whole lot of problems with underperformance and highlighted the success of top notch support agents. Thank you for that!

Vorteile:

Features that our support channel service doesn't provide: random selection of tickets, advanced filters, conversation rating, conversation timeline, convenient tag usage

Nachteile:

For someone who starts with a conversation QA it is hard to decide where to begin and how to set-up everything. I would say that in-platform tours would be a good feature to have. The other thing are ratings, while 3 point ratings don't reveal much of the information, the 5 point system is too much. The 4 point rating would be a good fit for our company so we can distinguish feedback in the following ratings: Bad, Ok, Good, Wow

Antwort von Klaus

vor 3 Jahren

Thank you, Ervin, for the review Klaus actually has a 4-point rating scale in the options as well. You can find it in the Rating scale setting. Let us know if you need any help setting that up.