---
description: Detaillierte Informationen über Snaps zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Snaps Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [Conversational Marketing Plattformen](/directory/31562/conversational-marketing-platform/software) > [Snaps](/software/179928/snaps)

# Snaps

Canonical: https://www.capterra.com.de/software/179928/snaps

> Snaps ist eine der führenden Plattformen zur Gesprächsautomatisierung für E-Commerce.
> 
> Bewertung: **5.0/5** von 1 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet Snaps?

E-Commerce-Marken, die den Online-Umsatz steigern, die Agenteneffizienz verbessern und die Kundenzufriedenheit steigern möchten.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **5.0/5** | 1 Nutzerbewertungen |
| Bedienkomfort | 5.0/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 5.0/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 5.0/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Snaps Media
- **Region**: New York, USA
- **Gegründet**: 2010

## Gewerblicher Kontext

- **Startpreis**: 0,01 $
- **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Vereinigte Staaten

## Funktionen

- Berichterstattung / Analyse
- Chatbot
- Dashboard
- Engagement-Tracking
- Human Handover
- Kommunikationsmanagement
- Lead-Qualifizierung
- Live-Chat
- Mehrsprachig
- Multi-Channel-Kommunikation
- Multichannel-Datenerfassung
- Spracherkennung
- Third-Party Integrations
- Virtueller persönlicher Assistent (VPA)
- Zielgruppen-Targeting

## Integrationen (5 insgesamt)

- Oracle Service
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Sprinklr
- Zendesk Suite

## Optionen für Kundensupport

- E-Mail/Helpdesk
- Wissensdatenbank
- Telefon-Support

## Category

- [Conversational Marketing Plattformen](https://www.capterra.com.de/directory/31562/conversational-marketing-platform/software)

## Ähnliche Kategorien

- [Conversational Marketing Plattformen](https://www.capterra.com.de/directory/31562/conversational-marketing-platform/software)
- [CEM Software (Customer Experience Management)](https://www.capterra.com.de/directory/30671/customer-experience/software)
- [Kundenengagement Software](https://www.capterra.com.de/directory/30906/customer-engagement/software)
- [KI Tools](https://www.capterra.com.de/directory/30938/artificial-intelligence/software)
- [Dialogfähige KI-Plattformen](https://www.capterra.com.de/directory/31596/conversational-ai-platform/software)

## Alternativen

1. [Lime Connect](https://www.capterra.com.de/software/131558/userlike-live-chat) — 4.6/5 (647 reviews)
2. [Tidio](https://www.capterra.com.de/software/144040/tidio-chat) — 4.7/5 (590 reviews)
3. [Pypestream](https://www.capterra.com.de/software/205673/pypestream) — 4.8/5 (8 reviews)
4. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1758 reviews)
5. [Birdeye](https://www.capterra.com.de/software/152997/birdeye) — 4.7/5 (703 reviews)

## Nutzerbewertungen

### "The best mode for unifying all customer experiences for eCommerce brands." — 5.0/5

> **Ramesh** | *14. Oktober 2020* | Einzelhandel | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: With Snaps' powered  AI shopping assistant, we are driving three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us.  Snaps helps us enable a consistent customer journey across conversational touchpoints with a deep level of personalization.  Their ability to build an impactful partnership between AI and human agents.  A dedicated team of enterprise experts (Conversational Design, Solutions Engineering, and Customer Success) who worked very closely with us to drive success.
> 
> **Nachteile**: There are not really any  cons (major) to call out.  The team at Snaps have been invested in improving the platform and adding more intelligence.  As with any AI, NLP/NLU driven platforms it takes some time on both ends to achieve efficiency and precision.  The team has   been great to work with and continuously rolling improvements and new features.
> 
> At Lane Bryant, we were looking for an online solution to replicate our in-store experience when visitors landed on our website and social channels. Leveraging Snaps' Conversational Automation Platform, we launched an automated shopping assistant to help visitors with product selection, order updates, and FAQs on our website and Facebook Messenger. The results have been great; we drive three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us.

## Links

- [Auf Capterra anzeigen](https://www.capterra.com.de/software/179928/snaps)

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| sv | <https://www.capterra.se/software/179928/snaps> |

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