Novocall

Designed with conversation in mind

Kommentare: The first day that we installed Novocall on our website, which was really easy by the way, we had people scheduled calls with us. From those calls we actually had someone purchased tickets to our event that brought in over $1000 of revenue. I would highly recommend this tool to everyone.

Vorteile:

What I like best about Novocall Is the ability for my website visitors to schedule a call back with me. When we aren’t available we still have the opportunity to connect with people who are considering our services.

Nachteile:

I can’t think of anything that I don’t like about this product. It truly was designed with conversations in mind.

Dealing with wrong entry of phone number

Kommentare: Overall experience is great so far!

Vorteile:

I like the ease of use of the system to allow people to connect to us easily and fast. Its a really cost effective solution for business that wants quick answer.

Nachteile:

I have experience people having typo error and in the end the call was connected to someone who did not submit the info through the form. This can cause unwanted nunisance to receiver. Worst case scenario is, someone purposely submit false number to request for call and not only make our company a spam but caused us to get into trouble with the law for spam.

Saves lot's of time from email follow-ups and chatting

Kommentare: We're quite happy and it's really good for B2B clients as saving our time, efforts and money. Sometimes the clients got afraid of getting a call from an international number.

Vorteile:

It's really a good tool which converts visitors in lead or callers. Chances of increasing the prospect are really quite high.

Nachteile:

I wish if we can set the duration of call from 5 mins to 10min as who on earth has time to talk for 20 mins? Secondly, they need to increase the number of countries from 42 to at least 80.

Paid for itself on day 1

Kommentare: Great product, great support and development.

Vorteile:

Adding the software to my website was simple and took around 15 minutes. The very next day, I received a call directly from the website and turned the caller into a customer. It doesn't matter what industry you are in, even eCommerce, some customers like to speak with someone and Novocall makes it so simple for them.

Nachteile:

I know they are developing this feature, but it needs to integrate with my diary or else a call could be scheduled when I am not available

Brilliant!

Vorteile:

This widget was so easy to install on our site. It looks great and works flawlessly. This feature pays for itself with just one extra sale per month but we know we're getting much more than that! I just love how it turns passive visitors into actual hot leads so easily.

Nachteile:

Nothing really not to like. I guess the only thing I can suggest for future development would be to also have the option of live chat. That way a 2nd widget wouldn't be necessary

Great tool, works just like callpage

Kommentare: Overall I loved it. Hoping to come back to it one day but in the meantime I will keep recomneding friends to it.

Vorteile:

I liked how easy it was to get setup and begin running on my website.

Nachteile:

For us, it just didnt seem to generate any extra calls. Ive seen these tools work great in the past. The other issue was the intergration asepect and being able to book calls into my calander was a big feature I wish they had.

A significant tool to connect with clients

Kommentare: We're quite impressed by this tool and it's certainly a must have tool for all the companies.

Vorteile:

We really liked this tool as it's giving us an opportunity to connect with our clients as per their availability. Good call quality and no need of internet to get connected.

Nachteile:

I wish we could set the call duration or can decrease to 10 mins as standard call duration.

A rocket ship for leads and sales

Kommentare: The gap between inquisitive customers and personal service is always a challenge. Overall, Novocall has enabled us to close this gap significantly.

Vorteile:

Straight to the point contact option for website visitors. Phone calls are the #1 way we close sales in our company.

Nachteile:

Interface could be a bit more streamlined - would like to see custom styling options.

Great Team

Kommentare: I have had chance to interact with the Novocall team and they are very responsive.

Vorteile:

1. Team is fast to implement update / makes fixes. 2. The software is easily to implement on your site. 3. Big list of country you can get calls from.

Nachteile:

1. Some features still need enhancement. 2. Integrations have to added to the platform.

So far so good!

Vorteile:

It’s easy to set up and install, and Inlove how you can customize the colors to match your website.

Nachteile:

It’d be nice is the operator’s (my) profile photo would show up on the pop up like it does when you click on the phone icon.

Novocall is a great choice to win potential customers!

Vorteile:

I love that Novocall allows you to chat with potential customers on different messaging apps. Our potential customers have increased 3 times after using Novocall. I saw how the right choice was by choosing Novocall for investment. It helps businesses increase their sales and I love it.Ease of use is another advantage. Adding the software to my website was easy and quickly installed. In short, it is a great software that I like in every respect.

Nachteile:

I can't say anything negative about this software. It's a successful software that I love to use.

Get your leads on the phone with ease!

Kommentare: We've worked with Novocall to get it setup on a handful of customers sites, including lawyers and other high ticket businesses that really a way to get leads on the phone so they can close the sale. So far it's been a great tool to have.

Vorteile:

One of the hardest parts of lead capture is how passive it can be. A visitor comes to your site and surely has lots of questions. But if there isn't anyone there to help answer, that's a big problem and they're probably bounce. With NovoCall, you give new leads the option to immediately hop on a call to get their questions answered and hopefully convert them into a customer or client.

Nachteile:

The installation and setup can take a bit of time, especially if you're not familiar with tools like this. But with a bit of time you can get it up and running on your site without much of a hassle.

Could I have invested money better? No way!

Kommentare: I'm not sure if there is any better way to invest your money as far as customer service and contact with potential clients is concerned.

Vorteile:

First of all support is exceptional. They listen and they develop this tool really fast.

Nachteile:

I'd love to see Matomo Analytics integration just the same way as Google Analytics is implemented. From the developer's view it's really easy. Events are handled the same way, just event name differs.

Novocall Pay for itself

Kommentare: By allowing customers to call directly or schedule a call for later, Novocall does a wonderful
job in streamlining my business processes and more importantly, to convert leads. At the same time, the interface is easy to use and the customer service is helpful. I would highly recommend Novocall to all who wish to have a seamless experience in managing calls and leads!

Vorteile:

Novocall has helped me to overcome the problem of losing potential customers after they land on my website. It was also super easy to configure across all 3 websites that i have.

Nachteile:

I have not faced any issues yet at the moment.

Great product with superb support team

Kommentare: Superb

Vorteile:

The support team has been quick and apt.Jj from support team has been always the point of contact for solving all the questions.

Nachteile:

The coverage of the countries but I am sure they are working on this and will keep adding more and more countries daily ;)

Great product, ideal to facilitate the connection with customers

Vorteile:

- ease of use - very quick implementation - good customization capabilities - great interface both on desktop and on mobile navigation

Nachteile:

If it would be possible to optionally disable the messaging to user, it would be perfect

Novocall: Always Accurate

Kommentare: Novocall is the best!

Vorteile:

Novocall is the best for my business. Find potential customers who show interest in your product or services. It can help businesses increase sales!

Nachteile:

No cons with Novocall. It is the perfect solution for your business!

Best software for all

Vorteile:

Easy installation, great quality and fasted support

Nachteile:

nothing - all works fine, I am looking to add an option to disable the display of the widget after working hours

Gives Easy Way to Connect with Potential Customers/Leads

Vorteile:

- Easy embedding of “callback widget” in Portal - Shorter time to conversion to customers when handling objections of website customers - “Auto dial to the succeeding agent” in case the first person is busy or not available. - Informs instantly”, before the exit of customers - Not just limited to embedding the widget but also, provisions “adding a link” to an email.

Nachteile:

- Rare delays while notifying. - Google calendar is yet to be integrated into it.

Never miss another lead

Kommentare: It’s been another good addition to my toolkit of lead capture and so far am happy with it

Vorteile:

The fact that it is hands free and fully automated and allows me capture leads that otherwise would have been lost

Nachteile:

The installation was a little bit unclear until I raised a ticket and got the advise I needed

Good product, always pushing improvements, increase sales

Kommentare: Overalll, we recommand it

Vorteile:

Easy to use and to deploy to a sales team. You can implement the solution in few clicks on your website and you are ready to convert visitors into leads. That definitely helps to increase your sales cycle time. Whenever the visitor visits your website there is always always a solution such a call me to know, call me later. But you also have triggers depending on their actions etc.. on the website

Nachteile:

Still a young product we encountered some issue with their integration with Google Analytics and Google Adwords, but they are working to solve it

Simple and powerfull tool for any company website

Kommentare: Mostly good. Only thing is this delay in sound but it may be temporary, we'll see.

Vorteile:

It's mostly easy in configuration, most of language vars can be translated, there are many local/country phone numbers.

Nachteile:

Quality of sound it's good but there is some delay when I speak threou Novacall

Great service...

Kommentare: Great way to screen calls if you use a personal number and a great work around for standard international calls from customers

Vorteile:

Customizable message to owner during call introduction

Nachteile:

I’m happy with the service so far, done css issues, but we’re resolved quickly.

Good alternative to Calendly with LTD

Vorteile:

The fact that it's easy for use and the pricing

Nachteile:

I wasn't happy with customer car for a basic feature that was removed and it took 1 month to see it back (buffer time, no 0 mins)

More Client Interaction

Vorteile:

This allows me to actually grab customers visiting the site that I would never have had the chance at before.

Nachteile:

Haven't found anything I don't care for yet. Seems to be running fine.