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Shopper Approved
Was ist Shopper Approved?
Erhalte Sterne in Anzeigen und im ganzen Internet – das Unternehmen ist ein Google Partner und hat 56 Millionen verifizierte Kunden- und Produktbewertungen für mehr als 23.000 Unternehmen ohne Anreize gesammelt. Diese verifizierten Bewertungen und der von ihnen erbrachte soziale Nachweis haben die Sichtbarkeit, Klicks und Konvertierungen von Kunden erhöht, wobei einige ihren Verkauf verdoppeln konnten. Die einzigartige Technologie generiert bis zu 10-mal mehr verifizierte Bewertungen als jedes andere Tool. Dies hilft Kunden, mehr verifizierte Bewertungen an mehr Orten zu erfassen und zu zeigen.
Wer verwendet Shopper Approved?
Shopper Approved ist für jedes Unternehmen geeignet, das seine Waren und/oder Dienstleistungen online verkauft.
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Shopper Approved
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Bewertungen über Shopper Approved
Do your ecommerce store a favor and try this out -- they have a free trial
Review & Product Reviews
Kommentare: Shopper Approved staff have all been very knowledgable, helpful and care a lot about our company's success.
Vorteile:
Easy to implement with Shopify. Most customers are happy to provide feedback and we are able to use that feedback to make improvements in customer services, processes, website in near realtime.
Nachteile:
I don't like adding extra steps for customers at checkout, but the feedback is so critical and valuable that the benefits way outweigh the exceptional few (customers who really don't like that you asked them for feedback). 99.9% do not react negatively to being asked for feedback and we take the feedback gathered very seriously and it is a huge net benefit to both our customers and our organization.
In Betracht gezogene Alternativen:
Great Tool For Boosting Ecommerce Websites
Kommentare: At our marketing agency we recommend ShopperApproved merchant reviews to all our clients. While there are some other options on the market that have pros and cons, we like the inexpensive and well thought out merchant review system from ShopperApproved. We do not typically recommend product reviews, as we prefer to retain those in whatever ecommerce CMS we're using, and we do not have an opinion about their local reviews offering (none of our clients are local businesses). We find that the ShopperApproved rating badges and javascript snippets showing recent reviews are very beneficial to conversions. We also find that when ShopperApproved merchant reviews are syndicated to Google Ads, they have a positive effect on ad performance. We like the way the survey content and timing can be customized, and we love the ease of install too - just one JS snippet on the order confirmation page is enough to start collecting merchant reviews. If we have any complaints, it's that pricing is not consistent. Many of our clients have reached out to ShopperApproved and received vastly different price quotes. Also, the user interface for the service is dated and clunky. It's not at all unusable, however, just a little confusing. Still, these are minor issues.
Vorteile:
Easy Install, Decent Configuration Options, Merchant Review Data Syndicated To Google, Good Selection of Widgets to Promote Reviews, Great Tool For Marketing Ecommerce Websites
Nachteile:
Clunky User Interface, Inconsistent Pricing
Good Review Platform with Some Room for Improvement
Kommentare: Overall, Shopper Approved is a decent product for the price point. It is very affordable, so we overlook the inconveniences.
Vorteile:
The reviews from Shopper Approved integrate nicely into our site, providing our customers with both overall site reviews and product reviews. The fact that all of the reviews are from authorized customers is also a benefit.
Nachteile:
It would be VERY helpful to be able to tell Shopper Approved that an item has actually shipped, and send out the follow-up email based on actual ship date, rather than based on an overall estimation. From time-to-time, we have items that are on backorder, and Shopper Approved sends out the survey before the product is received, causing confusion and frustration for our customers.
Easy to use, even better support
Kommentare: Shopper Approved makes things very easy when it comes to handling online reviews. The video testimonials are easy, customization of messaging, ease of use in contact a customer should their review warrant it. Shopper Approved support is also fantastic. My contact, [SENSITIVE CONTENT HIDDEN], answers my questions/helps me with issues at lightning fast speed!
Vorteile:
Shopper Approved is easy to use and makes sorting through lots of reviews that come in throughout a day a breeze. The customer resolution feature is also very nice in that one does not have to contact the customer outside of SA, all the information needed is right there.
Nachteile:
The dashboard is a bit old feeling and could be updated/modernized to make for even easier UX. I've been told this is on the to do list for Shopper Approved so I am not worried about the timing. Looking forward to the new interface!
In Betracht gezogene Alternativen:
Collected many seller reviews over the years
Kommentare: Overall it's worked well for us. Gather good reviews has helped our business grow. It's a reasonable price compared to other review apps as well.
Vorteile:
They email us for each feedback left. So we can reply back to the positive feedback and address negative feedback. Customers can see we are here and engaged either way.
Nachteile:
Sometimes I don't hear back from customer service when I send a email. So I'm not sure if they worked on a particular issue.
