Shopper Approved

Great choice, good price, amazing customer support

Kommentare: We are satisfied with Shopper Approved because it centralizes our reputation and review management and the dashboard is very easy to use for our customer service team. The Q&A service provides a great tool for our customers to ask questions and our responses stay on the page (helping future customers) and building valuable SEO keywords.

Vorteile:

The integration was very easy although we our website is somewhat custom built, Shopper Approved's implementation team took care of everything from coding to styling. We had multiple styling change request and they had no problem working with us until we made it perfect. They did such a great job with the review management (seller rating and product reviews) service that we expanded and subscribed to the Q&A feature as well and could not be happier with the results.

Nachteile:

It would be nice if customers could filter reviews on a product page.

Best decision we've ever made

Vorteile:

Support and service are top notch, great job Shopper Approved team.

Nachteile:

Nothing we do not like. Software works great!

so far so good

Kommentare: They were super helpful in the onboarding process and teaching us how to use their program and it's been super easy to manage reviews as they come in.

Vorteile:

The organization and ease of having reviews in one place

Nachteile:

I would like there to be more personalization options

Good for reviews/not great as a customer

Vorteile:

It’s a good product for companies to gain reviews from their customers and it’s easy to submit a review.

Nachteile:

I think it can be annoying that they email you multiple times asking for a review

Great Tool For Boosting Ecommerce Websites

Kommentare: At our marketing agency we recommend ShopperApproved merchant reviews to all our clients. While there are some other options on the market that have pros and cons, we like the inexpensive and well thought out merchant review system from ShopperApproved. We do not typically recommend product reviews, as we prefer to retain those in whatever ecommerce CMS we're using, and we do not have an opinion about their local reviews offering (none of our clients are local businesses). We find that the ShopperApproved rating badges and javascript snippets showing recent reviews are very beneficial to conversions. We also find that when ShopperApproved merchant reviews are syndicated to Google Ads, they have a positive effect on ad performance. We like the way the survey content and timing can be customized, and we love the ease of install too - just one JS snippet on the order confirmation page is enough to start collecting merchant reviews. If we have any complaints, it's that pricing is not consistent. Many of our clients have reached out to ShopperApproved and received vastly different price quotes. Also, the user interface for the service is dated and clunky. It's not at all unusable, however, just a little confusing. Still, these are minor issues.

Vorteile:

Easy Install, Decent Configuration Options, Merchant Review Data Syndicated To Google, Good Selection of Widgets to Promote Reviews, Great Tool For Marketing Ecommerce Websites

Nachteile:

Clunky User Interface, Inconsistent Pricing

Easy to use, even better support

Kommentare: Shopper Approved makes things very easy when it comes to handling online reviews. The video testimonials are easy, customization of messaging, ease of use in contact a customer should their review warrant it. Shopper Approved support is also fantastic. My contact, [SENSITIVE CONTENT HIDDEN], answers my questions/helps me with issues at lightning fast speed!

Vorteile:

Shopper Approved is easy to use and makes sorting through lots of reviews that come in throughout a day a breeze. The customer resolution feature is also very nice in that one does not have to contact the customer outside of SA, all the information needed is right there.

Nachteile:

The dashboard is a bit old feeling and could be updated/modernized to make for even easier UX. I've been told this is on the to do list for Shopper Approved so I am not worried about the timing. Looking forward to the new interface!

Collected many seller reviews over the years

Kommentare: Overall it's worked well for us. Gather good reviews has helped our business grow. It's a reasonable price compared to other review apps as well.

Vorteile:

They email us for each feedback left. So we can reply back to the positive feedback and address negative feedback. Customers can see we are here and engaged either way.

Nachteile:

Sometimes I don't hear back from customer service when I send a email. So I'm not sure if they worked on a particular issue.

ShopperApproved has helped me share thousands of consumer reviews!

Kommentare: I'd say it's worth the cost, I know it helps us generate more sales than we would if we didn't have it.

Vorteile:

- I love the Stars integration that my google ads would get. - The badge icon really does look good and help validate our legitimacy, we always refer our clients to our ShopperApproved to see our validity.

Nachteile:

- I'd like more to do, and if they have a more user-friendly dashboard. It is a bit clunky, kinda hard to find what I'm looking for sometimes. But, it works fine.

Shopper Approved is A+++

Kommentare: Outstanding!!!

Vorteile:

The team at Shopper Approved is AMAZING! Within 2 weeks of being "live" we received over 80 5 star reviews on our company. Their team is very knowledgeable and made the transitions seamless.

Nachteile:

My only regret is not partnering with them 5 years ago!!!!

E-Commerce

Vorteile:

It's very helpful to see the customer reviews and to act on any questionable ones quickly. We've recently included a Q & A section and have begun to answer the questions. We love this because the answer will most likely help another customer. 5 star rating programs are very common place now and is needed for the customer's confidence.

Nachteile:

So far the customer support team and product team have been very helpful.

Shopper Approved client review

Vorteile:

cost effective tool for review services.

Nachteile:

limited options to tackle negative reviews

Great do far

Vorteile:

Easy to use, Great support and on boarding.

Nachteile:

No Issues so far its only been a short period of time but hopefully we will continue to have a good experience

Shopper Approved delivers

Kommentare: Shopper Approved promised that we would see an increase in sales after implementing their review collection system on our site and we have definitely seen an increase. Customers have even mentioned that they purchased from us because of the positive reviews.

Vorteile:

Shopper Approved helps us collect reviews directly on our site. We are also able to have past reviews on full display on our site as well, which can help to generate new sales.

Nachteile:

We have experienced some technical glitches in the past, but customer support has always been able to resolve these issues for us.

Great product, fair price and they're here to help you get reviews

Kommentare: Now that everything is working as expected, it's fantastic! It was a bit of a growing pain going from our reviews to a third-party site, but it's working splendidly and gaining reviews everyday. A fair price for a high value product.

Vorteile:

The reviews are important, as it's organic content from our customers. It helps for others interested in the product to be able to read that. It engages others in the process on their path to purchase. It's critical for us, as it can increase the likelihood of a sale. The ease of use is one of my favorite features and the support is good once you pin point what the issue you may be experiencing are. The entire team will step-up to fix whatever your working through.

Nachteile:

Implementation was initially good and then it wasn't working. The time to fix it was less than desirable. However, they fixed it as soon as we found out what the root cause of the issue was. So not much of a con, but worth noting.

I could not be happier with this company.

Kommentare: I belive it is essential not only can you get ranked in google but your perspective customer can learn all about you prior to making a purchase.

Vorteile:

The fit and finish, the trust badges, the customer service, the 1 on 1 training, the creatives. I am excited to have them on my team!

Nachteile:

I purchased their whole package and they gave me a great deal so far so good no complaints.

Easy to collect reviews, which help to grow our business

Kommentare: For us, there's a clear relationship between displaying (good) reviews on our site and gaining more customers as a result of that. Also, their customer service is attentive, and they've even done some custom coding in our account to support our business needs.

Vorteile:

We like that Shopper Approved lets us collect reviews using their link within our own email template and coming from our company email. We also like that their code makes it easy to display reviews on our site.

Nachteile:

I wish we had the ability to customize the look and feel of the review collection form on our own, but Shopper Approved has helped us to do that when needed.

Website Integration

Kommentare: [SENSITIVE CONTENT] was extremely helpful throughout this process, and Shopper Approved's service is excellent!

Vorteile:

Shopper Approved's website integration team is great. They were able to quickly and easily embed review widgets into our website, and they were very helpful and efficient in the process.

Nachteile:

Nothing at this time. Based on my own interactions with Shopper Approved as it relates to my role, everything has been excellent.

Use Shopper Approved everyday for years.

Kommentare: Overall very good experience.

Vorteile:

I like that our customers can leave an initial review and have a follow-up review sent later on.

Nachteile:

I wish we could send our customers a link that would allow them to update their reviews.

Good Product

Kommentare: I've not had any major issues with their services. They've been responsive with minor issues I've had in the past.

Vorteile:

We've been using this service since Shopper Approved began their company. I like that they syndicate reviews to Google.

Nachteile:

Integration for the product requires someone with programing knowledge. It's becoming more challenging to integrate as a small business

Outstanding Highly Recommended

Kommentare: I highly recommend this software. It collects reviews very well and it also allows me to interact with my customers by responding to their reviews.

Vorteile:

Shopper Approved is easy to use, works seamlessly with my website. Integration is easy, and tech support is very responsive when I have needed them. Also everyone is nice, and eager to assist when needed.

Nachteile:

Nothing that I have come across in the last 10 yrs or so.

Shopper Approved is excellent at spreading the word about our wiper blades store.

Vorteile:

Their interface with our customers is very quick and easy to use so we get a high rate of responses. We also the ability to respond to customer comments is great so now we can show future potential customers who read the "bad reviews" that we assist even our fussiest clientele.

Nachteile:

The Merchant tools interface is moderately confusing. Even after 3 years I still have trouble finding what I'm looking for.

All good , responsible custom service and easy to handle

Kommentare: Great ,

Vorteile:

All good , responsible custom service and easy to handle

Nachteile:

none , i do like all of this , good custom service and easy to talk with clients

The only Review Software you Need

Kommentare: Easy is the best way to describe it. Support is always fast to respond, program is easy to use, and it generates more reviews than I could imagine.

Vorteile:

I am huge advocate to Shopper Approved. There are too many review sites to keep track of and generate reviews for and they take care of everything for us. Thousands of new reviews and easy and quick ways to respond or handle.

Nachteile:

I can't think of anything. Majority of the program can be a set and forget but they have all of the benefits of diving in as deep as you want. It's been a complete program year after year for us.

Great Review Management Company

Vorteile:

They do a great job of managing our reviews and have great customer support.

Nachteile:

No problems with the software or company.

Very helpful

Kommentare: Overall, my experience has been great with shopper approved. I first began to deal with [SENSITIVE CONTENT], he was a great help! I also got to work with [SENSITIVE CONTENT] which took into account any little detail I wanted for our widgets was amazing!

Vorteile:

What I love the most is the simplicity of the software

Nachteile:

What I liked least was some of the pages did not look as modern or user friendly to know how to navigate.