Dameware

Solar winds review

Kommentare: IT is decent and helped with remote management and control

Vorteile:

The most important features to the business are remote desktop control and remote administration using the utilities.

Nachteile:

integration with domain controller some time fail.registry edit is hard to work with using dameware and does not push the right keys.

Dameware review

Kommentare: Good product

Vorteile:

This SW helped solve many issues with my laptop. You need only inform to IT your IP.

Nachteile:

Not all SW you can install or correct through it. There are some SW in corporate laptop you need connect to corporate network directly.

Survey does not work, IE or FireFox you cannot click on the stars, kinda speaks to the software.

Kommentare: There are no benefits to this software anymore. There are so many other vendors with much better software that cost a lot less. Licensing model for this software is the worst. We are differently looking at other software and will make the change as soon as possible. This goes for our other SolarWinds software too. No support, no updates, no fixes, just a phone call every month on buying stupid add-ons or lets renew 2 years early and save 10%. OMG just stop.

Vorteile:

Not much now-a-days. Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over.

Nachteile:

Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over. Extremely over priced and licensing is still broken. Complained about this for years, but SolarWinds will not fix it because they only care about making money not making the software work with the licensing. The competitive software is becoming more and more attractive. 1/10 the price, for life, and they have added the features everyone wants. Plus they want to hear from you on how to make it better. Another CON too many sales staff, I think I have been contacted by 20 different people in the last 3 years, are you kidding me, one person that is all we need. But again SolarWinds is only geared to make money nothing else. Update: After you click submit then the stars are enabled to be clicked on.

Dameware was great, now it's a pain

Kommentare: Overall we were very happy with the cost savings versus LogMein. It's not as robust as LMI, but it does what we need it to do (remote control, command prompt, file transfer, multi-screen support) and to support over 100 computers with two concurrent use licenses, about $1100 a year. However, now every tech has to deal with getting a code sent to their desktop app or phone before they can remote into any of OUR computers. As a feature we could enable, fine. Forced on us - unacceptable!

Vorteile:

Cost structure. I can license by the tech, not by the computer. And the cost is not that high per tech (concurrent use licensing model). Remote control of client computers is easy and works well. File transfer also works well. Fairly full featured, especially in this price range.

Nachteile:

Dameware (SolarWinds) now requires two-factor authentication (mandates!) for me to remote into my own computers. My authentication methods for access to my computers is my business. This is very dictatorial and heavy-handed, and it makes no sense. My credit union does not mandate two-factor authentication, but Dameware does?! I would think twice about deploying this product at this point. It's hard to place such an agent on every computer you wish to remote into. I'm pretty much stuck at this point, with over 100 computers I would have to touch. I may yet switch products though, SolarWinds is not customer-centric at this point.

Well, its far better than RDP, VNC, or Teamviewer. But it has room for improvement.

Vorteile:

It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity. Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees.

Nachteile:

I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality.

Easy to use remote software

Kommentare: We use this software to offer remote support and it has been a great addition to our software library and has increased productivity since we no longer have to go in person to a majority of our service calls now that we can just remote in and take care of the issue.

Vorteile:

It has an easy to use gui that lets you find the workstations on your network and connect to them without a lot of issues. you can also do things like remote registry editing or backdoor into a workstations drives. They also offer a mobile app for you to be able to offer remote support while you are not at your desk.

Nachteile:

The initial setup could be daunting for some users. It supposedly will interface with Kace Management appliance but we could never get it to work completely.

Dameware -Silent install

Kommentare: Dameware remote installation can truly be a life saver when users encounter video issue. However, license and client stability is an issue and the program itself is not as polished as its competitors

Vorteile:

Dameware is a true diamond for any IT Support staff, software can be installed on the client machine remotely without any user intervention. This is especially useful for us when user has a video issue (usually due to video card/drivers) and the remote client wasn't already pre-installed. In such situation, user would not be able to help installing or access any site to start the connection. As long as the machine is reachable, IT staff can remotely install dameware client, install and configure the video driver for the user and issue resolved within minutes.

Nachteile:

Dameware license is not cheap, at least I find LogMeIn Pro is cheaper. Sometimes Dameware client on the remote machine needs to be reinstalled. I don't think I ever encounter situation like this with LogMeIn or Teamviewer

Offers a ton of features to aid in remote desktop support!

Kommentare: Dameware is a well made remote support tool that has a lot of customization options available. It works smoothly on most PCs and has a great customer service team ready to help if needed.

Vorteile:

I like all of the customization that this software offers. It seems to work really well with most operating systems and makes remote assistance a breeze. It takes minimal resources to run smoothly as well.

Nachteile:

It seems like our version of Dameware Remote Support doesn't work well with the Windows 10 operating system. The graphics are very choppy and shows a slight delay.

I have used Dameware and its worth the money and then some.

Kommentare: No monthly fees, one you buy its yours per tech no matter if he uses more than one PC. Able to start and stop or even install and delete services, there is remote commnad prompts, remote screen control, and many more features.

Vorteile:

Dameware is so powerful giving you insight in to services, allowing for remote command prompts, attaching to PC's in and out of your network, single pane of glass, and so much more.

Nachteile:

I wish i could be on my laptop outside company and like a logmein hit any computer anywhere with in my company as a admin

Easy to deploy, setup and use.

Kommentare: Great product. Using it for multiple sites for IT support.

Vorteile:

Connect to PC's on your network and resolve issues remotely fast, with ease and quality. Safe. Great product for assisting end users. The unlimited license of the agent to install.

Nachteile:

Needs to open specific port to allow the agent to deploy without problems... (mini remote). In case, for any reason, we'll need to reinstall product, it's hard to get back the saved passwords of connected pcs. Single Sign-on capabilities are limited.

Great product for remote control

Vorteile:

Dameware is really easy to use and to understand.

Nachteile:

It is not really intuitive to save pc hosts to which I usually connect.

An essential tool is every admins arsenal

Kommentare: I can be connected to multiple PC's at once including servers, with full console level access. I can lock the remote mouse and keyboard. Dameware Remote Support has allowed me to be in many places at once. End user support experience is great, and server support is good as well. I can select multiple domains and setup favorite machines, for those trouble spots we all know we have. The ability to have access to the registry, logs sessions and shares and much more has enabled me countless hours saved.

Vorteile:

The licensing is good. I get to install on my desktop and laptop as one user license. It is Active Directory connected so you have easy access to every client on your network including servers. You get full console level control, plus other features like being able to from the Remote support console stop services, look at event logs and even run remote command line scripts.

Nachteile:

The graphical emulator is flaky on certain older video cards, there is no outside in remote support like LogMeIn. From the inside out you can get to clients and from inside to inside you are good, but if i am on the road or on vacation and wanted to for example use a connection with out vpn access, LogMeIn provides me a way in, Dameware does not.

Feature packed support platform!

Kommentare: Dameware allows our support technicians to quickly connect with remote users PC's for troubleshooting and assistance. 99% of remote connections issues are easily resolved using the remove/install service option from within the Dameware console. Dameware along with its NT Utilities suite has allowed us to streamline our support process reducing trouble ticket SLA while increasing customer satisfaction.

Vorteile:

Pulls network and PC info from Active Directory. Easy to setup and customize your support experience. Support for mulitiple domains as well as connection to non AD computers. Full service portal allows Technical Support Professionals to troubleshoot and assist remote PC's with few limitations. I support multiple sites with over 300 workstations per site, Dameware is always my initial go-to software for remote support over local network as well as VPN. Hands down one of the best remote support suites I have used.

Nachteile:

Cons for this software are far and few between. I would like to see the ability to chat with user at remote PC from within Dameware.

Good option for remote access tool

Vorteile:

I have used this program for some time and the ease of use is at the top of the list of the good. It is very easy to deploy and accessing user machines on the domain is a breeze. Lots of options and features make the tool flexible and able to adapt to your organizational needs. Providing remote user support in our distributed environment is a necessity and Dameware has been our tool of choice.

Nachteile:

Over time the quality of technical support has degraded which is a shame. Other than that I have no complaints about my experience with the tool.

The BEST remote control tool there is for Windows!

Kommentare: Easy of remote support.
Ease of installation.
Ability to see remote users desktop.
Lightweight install
Always running service.

Vorteile:

I have used Dameware for over 10 years now, and it is hands down, the most powerful, easiest to use, most stable remote control software there is. The MSI creation tool makes it easy to deploy. The ability to see remote screens exactly as the user does is invaluable for software troubleshooting. The speed to connect and support users is great for a tech to be more efficient and not run around all day solving minor issues that can be centrally resolved.

Nachteile:

My only 2 complaints are: I wish there were an easier way to have a proxy service reach outside of my network Pc's. There is a way to do it, but it is a bit complicated. I almost wish there was a subscription service that Solar Winds allowed a tech to use to accomplish this. The way to save PC's you connect to frequently is a bit wonky. I have several times connected to another PC, or erased a saved PC with a new PC's name because of how the system presents itself.

I love this application 100%!!!

Kommentare: Reduced travel costs for the agency. Also makes me more efficient, as I can better manage my time.

Vorteile:

The ability to remote to desktops and servers and view users issues. Especially when there is a need to disable Remote Desktop. Very few connectivity issues. Best remote software I've ever used.

Nachteile:

Sometimes there is some latency. The latency issue is so infrequent that i never even investigated the issue.

Great software and beats other competitors!

Kommentare: Virtual RDP, assisting users from all departments, better way to see the problem over a virtual screen, saves the long walk across the floor when an issue can be rectified within a few minutes.

Vorteile:

The ability to export your (Saved Host List) onto a .json file and migrate it to a new computer! The ability to view the entire Active Directory list of computers! The MRC Ping feature, love how we can use that ping and connect feature! The ability to set permissions required on connect for certain host of computers.

Nachteile:

On a user that has dual screens, required to switch from screen 1 and 2. The way the old version auto-created a host into your host list when typing over a saved (computer) on your host list, on the new version you are required to click (+New) then type in a computer name, by mistake sometimes we tend to type in a computer name when Dameware loads and mistakenly erase a saved host computer, a bit frustrating at most.

Dameware Mini Remote

Kommentare: It was a little clunky in the beginning but has evolved. We don't seem to have many issues using now.

Vorteile:

It allows us to remote in to user machines (Mac and PC) to troublshoot and aid in resolving user issues.

Nachteile:

Versions need to match for the tool to connect other than that it has been a valuble tool for our technicians.

Product is used in our large corporation and is a time saver with manual deployments & support.

Kommentare: Easily deployed to pcs which do not have the Dameware client. Great options to repair a broken Dameware clients, doesn't happen often :0) but great to have when needed. Good quality video, not much more network overhead than plain RDP but much more useful.

Vorteile:

Easily deployed to pcs which do not have the Dameware client. Great options to repair a broken Dameware clients, doesn't happen often :0) but great to have when needed. Good quality video, not much more network overhead than plain RDP but much more useful.

Nachteile:

Password function does not integrate with Active Directory, this often causes me to lock my self out when my PW changes every 45 days, self inflicted i know, but... Sometimes disconnects when changing users on a remote PC. Interface is a bit clunky.... However, these few things are far outweighed by Dameware's usefulness and solid performance. Definitely worth having!!!

Like this software a lot

Kommentare: I have a checklist of things to do upon arriving at work, and being able to do them from my workstation is far more efficient than having to do them from the server. So, Dameware has made my access to the server highly efficient and I'm more productive using it.

Vorteile:

I like that it was pretty easy to purchase, install, and update. I like the user interface, and it's easy knowing when a new version has been released (good email communication) and then to update the version (and to renew). I don't use it to access my coworkers' workstations, but just to access the server from my workstation, which is all I need. We're a small business, and if I have to see something on another workstation, it's better for me to go to it, as often there are environmental variables that should get my attention as well (say, the plant on the shelf over the workstation).

This is a very organized virtual support tool to enable IT professionalsto quickly assist customers.

Kommentare: Seemless and organized remote support capabilities from one source application.

Vorteile:

I love the organization inbuilt into this program as well as the ability to access management tools directly from this computers entry in the directory. if i need logs from a machine i just pull them from dameware. if i need to drop to a console of a remote machine i dont have to rdp in first to then open a command prompt.

Nachteile:

This software requires you to manually login to the remote machine if no one is logged in. Single Sign on capabilities are rather limited with this software solution.

It's like I am at the workstation with the user; there's not much I can't do.

Kommentare: The best remote desktop support and server support software money can buy.

Vorteile:

Universality, it really doesn't matter what group policies are enabled for remote desktop as long as there exists the ability to execute services as an administrator. The RPC ping feature is amazing as well when doing reboots of clients or servers. I really can't say how much I like that feature. Just being able to reconnect after a reboot automatically is amazing. Smart Card authentication is a much needed feature! Thanks for the addition.

Nachteile:

Offline licensing is a pain. Copying keys, transporting cd's between air-gapped networks is a massive inconvience. If something could be done to shorten the key length to something speakable it would be a HUGE improvement.

We have around 300 end users and own 5 licenses. There are 2 of us that use it the majority of time.

Vorteile:

I love the tool box at the top of the screen. So much functionality. "View Only"; "Print" and many more. It is very reliable as long as your network is functioning correctly. I was used to having to have IP address to connect at last job but find using the computer name to be just as easy, if not better all together. We got a few more licenses to give the remote access feature to a few other employees and it was very easy to explain to them how to use it properly.

Nachteile:

It took a little while to get used to the format. But no different than any new software. It also took a few tries to get the logging in to work smoothly. However, once I figured it out there has been no issues.

Great remote software

Kommentare: Able to remote into a end users computer quickly even when they are not right at there desks. can troubleshoot issues over 7 buildings without having to go to each one. Always fast and very few issues using the program.

Vorteile:

Easy to remote software. Pretty easy setup and installation. Don't need any end user intervention why remoting into a desktop machine.

Nachteile:

Sometimes take a litte time to populate all the computers that we have in active directory. Nothing really I dislike about the software.

Good Software

Vorteile:

Dameware works perfectly. It is cheap and has very good support

Nachteile:

I found an even cheaper tool and it works great.