Dameware

Dameware

von SolarWinds

Wer nutzt diese Software?

Dameware-Produkte unterstützen IT-Profis weltweit. Je nach Bedarf kannst du zwischen DRE (ideal für KMUs) und DRS (zumeist besser für Regierungsorganisationen geeignet) wählen.

Durchschnittliche Bewertung

219 Bewertungen
  • Gesamt 4.6/5
  • Benutzerfreundlichkeit 4.4/5
  • Kundenservice 4.3/5
  • Funktionen 4.4/5
  • Preis-Leistungs-Verhältnis 4.5/5

Produktinformationen

  • Startpreis 380,00 $/einmalig
  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Online

Angaben zum Hersteller

  • SolarWinds
  • https://www.solarwinds.com
  • Gegründet 2000

Über Dameware

Dameware ist ein Synonym für kostengünstige, zuverlässige und sichere Fernwartungssoftware. SolarWinds bietet zwei Fernunterstützungslösungen: vor Ort oder cloudbasiert. Dameware Remote Everywhere (DRE) ist eine schnelle, einfache und kompakte cloudbasierte Version, mit der IT-Expert*innen schnell auf Probleme reagieren und diese lösen können. Dameware Remote Support (DRS) ist eine kostengünstige und nutzerfreundliche On-Premises-Software zur Vereinfachung und Beschleunigung von Remote-IT-Verwaltungsaufgaben.

Dameware Funktionen

  • Bildschirm teilen
  • Diagnosewerkzeuge
  • Echtzeit-Chat
  • Filesharing
  • Sitzungsaufzeichnung
  • Sitzungsübertragung
  • Umfragen & Feedback

Die hilfreichsten Reviews für Dameware

A secure program that gets the job done.

Bewertet am 22.5.2019
Charles H.
System Administrator
Computer- & Netzwerksicherheit, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Over all, my experience with DameWare has been great. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option.

Vorteile: Love how easy it is to use. Am able to get a session started with in a few seconds of opening the application. I use this program daily, and would not be able to get done what I need to do without it. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action.

Nachteile: It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in.

Well, its far better than RDP, VNC, or Teamviewer. But it has room for improvement.

Bewertet am 6.2.2018
Kevin L.
IT Manager
Öl & Energie
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity.
Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees.

Nachteile: I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality.

Amazing simple Support Tool

Bewertet am 23.12.2019
Abdullah A.
IT Support Enginer
Personalbeschaffung & -besetzung, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Pretty happy with the Tool due to it's simple interface

Vorteile: Simple to Use and pretty robust. Never had any issues with it

Nachteile: Due to being simple you get less features than other remote tools e-g Bomgar

Dameware -Silent install

Bewertet am 17.11.2019
Samson L.
Senior IT Analyst
Finanzdienstleistungen, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Dameware remote installation can truly be a life saver when users encounter video issue. However, license and client stability is an issue and the program itself is not as polished as its competitors

Vorteile: Dameware is a true diamond for any IT Support staff, software can be installed on the client machine remotely without any user intervention. This is especially useful for us when user has a video issue (usually due to video card/drivers) and the remote client wasn't already pre-installed. In such situation, user would not be able to help installing or access any site to start the connection. As long as the machine is reachable, IT staff can remotely install dameware client, install and configure the video driver for the user and issue resolved within minutes.

Nachteile: Dameware license is not cheap, at least I find LogMeIn Pro is cheaper. Sometimes Dameware client on the remote machine needs to be reinstalled. I don't think I ever encounter situation like this with LogMeIn or Teamviewer

Survey does not work, IE or FireFox you cannot click on the stars, kinda speaks to the software.

Bewertet am 22.8.2017
James H.
IT Infrastructure Manager
Gesundheit, Wellness & Fitness, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
1/5
Gesamt
3/5
Benutzerfreundlichkeit
1/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
1/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: There are no benefits to this software anymore. There are so many other vendors with much better software that cost a lot less. Licensing model for this software is the worst. We are differently looking at other software and will make the change as soon as possible. This goes for our other SolarWinds software too. No support, no updates, no fixes, just a phone call every month on buying stupid add-ons or lets renew 2 years early and save 10%. OMG just stop.

Vorteile: Not much now-a-days. Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over.

Nachteile: Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over. Extremely over priced and licensing is still broken. Complained about this for years, but SolarWinds will not fix it because they only care about making money not making the software work with the licensing. The competitive software is becoming more and more attractive. 1/10 the price, for life, and they have added the features everyone wants. Plus they want to hear from you on how to make it better. Another CON too many sales staff, I think I have been contacted by 20 different people in the last 3 years, are you kidding me, one person that is all we need. But again SolarWinds is only geared to make money nothing else. Update: After you click submit then the stars are enabled to be clicked on.

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