---
description: Detaillierte Informationen über Web Help Desk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
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title: Web Help Desk Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Web Help Desk](/software/179421/web-help-desk)

# Web Help Desk

Canonical: https://www.capterra.com.de/software/179421/web-help-desk

Seite: 1 / 6\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/179421/web-help-desk?page=2)

> Web Help Desk® ist eine webbasierte Ticketing-, IT-Asset-, Wissens- und Änderungsmanagementsoftware, die einfach zu bedienen und ideal für KMUs ist.
> 
> Bewertung: **4.1/5** von 123 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet Web Help Desk?

IT-Administrator\*innen, Helpdesk-Techniker\*innen, Servicedesk-Techniker\*innen, technischer Support

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.1/5** | 123 Nutzerbewertungen |
| Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 3.9/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: SolarWinds
- **Region**: Tulsa, USA
- **Gegründet**: 1999

## Gewerblicher Kontext

- **Startpreis**: 753,00 $
- **Preismodell**:  (Kostenlose Version verfügbar)
- **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), iPhone (mobil), iPad (mobil)
- **Unterstützte Sprachen**: Chinesisch, Deutsch, Englisch, Französisch, Japanisch, Koreanisch, Portugiesisch
- **Verfügbare Länder**: Australien, Brasilien, China, Deutschland, Indien, Japan, Kanada, Mexiko, Vereinigte Staaten, Vereinigtes Königreich

## Funktionen

- Aktivitäts-Dashboard
- Alarmfunktion / Benachrichtigungen
- Alerts/Escalation
- Automatisiertes Routing
- Berichterstattung / Analyse
- Compliance-Verfolgung
- Dashboard
- Inventarverwaltung
- Kostennachverfolgung
- Kundenspezifisches Branding
- Lieferanten-Management
- Multi-Channel-Kommunikation
- Problem-Management
- Release-Management
- Self-Service Portal
- Service Level Agreement (SLA) Management
- Service-Katalog
- Störfallmanagement
- Supportticket-Management
- Task Editing
- Ticket-Management
- Umfragen & Feedback
- Verfolgen von Vermögensanlagen
- Vertrags-/Lizenz-Management
- Veränderungsmanagement
- Wirtschaftsprüfung-Management
- Wissensbasis-Management
- Wissensmanagement
- Workflow-Management

## Optionen für Kundensupport

- E-Mail/Helpdesk
- Wissensdatenbank
- Telefon-Support
- 24/7 Live-Support
- Chat

## Category

- [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software)

## Ähnliche Kategorien

- [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software)
- [ITSM Tools](https://www.capterra.com.de/directory/30676/itsm/software)
- [IT Asset Management Software](https://www.capterra.com.de/directory/30077/it-asset-management/software)
- [Aufgabenmanagement Tools](https://www.capterra.com.de/directory/10030/task-management/software)
- [Wissensdatenbank Software](https://www.capterra.com.de/directory/32454/knowledge-base/software)

## Alternativen

1. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3410 reviews)
2. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1754 reviews)
3. [Freshservice](https://www.capterra.com.de/software/132997/freshservice) — 4.5/5 (686 reviews)
4. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4074 reviews)
5. [Milvus](https://www.capterra.com.de/software/202528/milvus) — 4.8/5 (298 reviews)

## Nutzerbewertungen

### "Make your end user support structured" — 5.0/5

> **Sergey** | *13. Februar 2019* | Gastgewerbe | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: I started using this software 4 years ago. From a very first moment I could really see a difference from other products. I liked an ability to have multiple locations, with each location having multiple points of contacts. With that, I was able to set up routings of my tickets so they would always reach a correct IT person.  This is very useful, when your business is spread through multiple timezones. Another feature that I really liked is LDAP authentication. This allowed me to restrict access to only authorized users, eliminating a possibility of phishing emails reaching the system.
> 
> **Nachteile**: As the company grew, at some point my AD structure become very complex - multiple ADs not connected to each other. Unfortunately, at that point, I had to stop using this solution because it couldn't handle more that one AD efficiently.

-----

### "A software that gives the luxurious touch of commitment to clients. It shows concern." — 5.0/5

> **Caleb** | *30. September 2023* | Versicherung | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Web Help Desk is quite affordable. I am happy for the software value for money. It gives instant results. Handling incoming multiple tasks can be overwhelming. This software helps me keep track of operations in real time. It is quite easy to customize for ease of use.
> 
> **Nachteile**: This software is perfect. I basically find everything impressive and helpful. It is user-friendly too.
> 
> Versatile software. I highly recommend. The ticketing system management is easy and has entered another phase of automation. I like the experience with Web Help Desk so far.

-----

### "A relic of systems from 20 years ago" — 1.0/5

> **Danny** | *30. Mai 2024* | Erneuerbare Energien & Umwelt | Empfehlungsbewertung: 0.0/10
> 
> **Vorteile**: I can't say I found much to like, maybe the ability of the on-premise version to reduce the surface of attack, but that's about the only advantage and not solely tied to this tool.
> 
> **Nachteile**: The setup is hard, with no easy backup or transfer and no cloud version when we adopted it.
The price jumped steeply once the trial ended (but we expected it).
> 
> Poor, you need to run this on a Linux box to get the most out of it. With the size of our company, it didn't make much sense, so we gave back the keys and moved on.

-----

### "Easy gor deployment and usage" — 5.0/5

> **Mohammad Naseer** | *7. November 2022* | Regierungsbeziehungen | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Very easy to use and good managed system for daily tasks and solve th probelms of customers
> 
> **Nachteile**: Its so easy yo use and deploy and i havnt found any missing to write it here
> 
> We have a big organization with more than 60000 staff working and we use this software to recieve issues from customers and to solve it immediately

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### "User Friendly and easily customizable" — 5.0/5

> **Gabriel** | *4. März 2025* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: Very User Friendly and easily customizable
> 
> **Nachteile**: Limited plans included if you're on a budget
> 
> Overall it was very pleasant and easy to use

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## Links

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