Guest Experience Platform

von RueBaRue

5 / 5 9 Bewertungen
Guest Experience Platform

Wer nutzt diese Software?

Vacation Rental Management Companies, Hotels

Durchschnittliche Bewertung

9 Bewertungen
  • Gesamt 5 / 5
  • Benutzerfreundlichkeit 5 / 5
  • Kundenservice 5 / 5
  • Funktionen 5 / 5
  • Preis-Leistungs-Verhältnis 5 / 5

Produktdetails

  • Startpreis $100/Monat
  • Kostenlose Version Ja
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • RueBaRue
  • http://www.ruebarue.com
  • Gegründet 2014

Über Guest Experience Platform

Create beautiful mobile friendly guestbooks for your area and your properties in minutes. With the property guides, provide the essential information your guests like arrival times, WiFi codes and rules for maintaining the house. With the destination guides, give guests all they need to know about the best restaurants, activities, events, and essentials in your area. Smart messaging allows guests to stay in touch before, during and after their stay.

Die hilfreichsten Reviews für Guest Experience Platform

Amazing!

Mit Google übersetzen Bewertet am 16.10.2018
Jeffrey P.
Owner
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I know giving our all 10's and 5 stars for everything seems like a fake review but RueBaRue really deserves it! I can't be more enthusiastic about this site / service. My company, Vacation Concierge, manages over 20 properties in South Orange County, CA. We've found RueBaRue to be the most accurate and efficient way to communicate with our guests before and during their stay. It's so easy to customize for each of our properties. The destination and property guidebooks can be as general or as comprehensive as you need them to be. All the information is in one location... the arrival instructions, wifi info, lock box codes, and any additional information they may need before their stay is at our guests fingertips. Having an arrival email sent several days before and a follow up text sent the day before our guests arrival is just the cherry on top. RueBaRue is also a great way to show what local and regional activities we offer in the area so our guests can start to plan their vacation before they arrive. Having a link on their phone is perfect for sharing with friends and family who may also be staying or visiting for a few days. We've been told it's incredibly handy during a guest stay when they're out and about and are looking for a good restaurant or the closest beach. The bottom line... RueBaRue makes us look more professional than our competition and has given me back my time so that I can focus on our guests.

Nachteile: Not much. I'm still getting to know the software but every time I have a question RueBaRue's support team always picks up my phone call and is quick to point out how I can solve my problem... It's almost always due to 'user error'.

Great product and excellent customer service!

Mit Google übersetzen Bewertet am 16.1.2019
Valerie W.
President/Owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: My guides and information are now going out automatically in both email and text format and on a pre scheduled time frame. They look very neat and professional and are super functional. Guest feedback has been great!

Vorteile: I like that the platform can be customized to match my company marketing, colors, logo , etc. The ability to create custom guides for each location is great and showing the distances is awesome! Were now including arrival and departure information for each property along with house rules and helpful details, so far it's been a hit with guests and so much easier for us to update and maintain in this format. Customer service is excellent!! Very prompt in resolving any small bugs that occurred early on, normally within 12-24 hours or less, which is great in this industry.

Nachteile: The only negative was my fault for not getting my information in to populate the guides and information. Once I finished on my end we were up and running in no time. The reps are exceptional in his gentle reminders for me to get moving and I'm so happy he did this for me. Sometimes schedules are so crazy we need a little push to keep moving on a project but when completed our life will be easier. This has proven to be true!

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