Guest Experience Platform
von RueBaRue5 / 5 10 Bewertungen
Wer nutzt diese Software?
Vacation Rental Management Companies, Rental Owners, Hotels
Durchschnittliche Bewertung10 Bewertungen
- Gesamt 5 / 5
- Benutzerfreundlichkeit 5 / 5
- Kundenservice 5 / 5
- Funktionen 5 / 5
- Preis-Leistungs-Verhältnis 5 / 5
- Startpreis 10,00 $/Monat
- Preisinformationen Tiered pricing, based on the number of properties or units.
- Kostenlose Version Ja
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2014
Über Guest Experience Platform
RueBaRue Guest Communication Platform delivers the tools to simplify operations and drive more revenue for vacation rental managers and owners. We help companies use smart messaging to communicate with guests, schedule automated text and email delivery of guestbooks and area guides, score five-star reviews and much more!
Guest Experience Platform Funktionen
Die hilfreichsten Reviews für Guest Experience Platform
Bewertet am 16.10.2018
Vorteile: I know giving our all 10's and 5 stars for everything seems like a fake review but RueBaRue really deserves it! I can't be more enthusiastic about this site / service. My company, Vacation Concierge, manages over 20 properties in South Orange County, CA. We've found RueBaRue to be the most accurate and efficient way to communicate with our guests before and during their stay. It's so easy to customize for each of our properties. The destination and property guidebooks can be as general or as comprehensive as you need them to be. All the information is in one location... the arrival instructions, wifi info, lock box codes, and any additional information they may need before their stay is at our guests fingertips. Having an arrival email sent several days before and a follow up text sent the day before our guests arrival is just the cherry on top. RueBaRue is also a great way to show what local and regional activities we offer in the area so our guests can start to plan their vacation before they arrive. Having a link on their phone is perfect for sharing with friends and family who may also be staying or visiting for a few days. We've been told it's incredibly handy during a guest stay when they're out and about and are looking for a good restaurant or the closest beach. The bottom line... RueBaRue makes us look more professional than our competition and has given me back my time so that I can focus on our guests.
Nachteile: Not much. I'm still getting to know the software but every time I have a question RueBaRue's support team always picks up my phone call and is quick to point out how I can solve my problem... It's almost always due to 'user error'.
Bewertet am 16.1.2019
Great product and excellent customer service!
Kommentare: My guides and information are now going out automatically in both email and text format and on a pre scheduled time frame. They look very neat and professional and are super functional. Guest feedback has been great!
Vorteile: I like that the platform can be customized to match my company marketing, colors, logo , etc. The ability to create custom guides for each location is great and showing the distances is awesome! Were now including arrival and departure information for each property along with house rules and helpful details, so far it's been a hit with guests and so much easier for us to update and maintain in this format. Customer service is excellent!! Very prompt in resolving any small bugs that occurred early on, normally within 12-24 hours or less, which is great in this industry.
Nachteile: The only negative was my fault for not getting my information in to populate the guides and information. Once I finished on my end we were up and running in no time. The reps are exceptional in his gentle reminders for me to get moving and I'm so happy he did this for me. Sometimes schedules are so crazy we need a little push to keep moving on a project but when completed our life will be easier. This has proven to be true!
Bewertet am 15.10.2018
Kommentare: The support team has been very responsive to questions and any issue we might have with loading information into the system. We use both the area guides and property guides. Owners and guests alike have provided positive feedback over the summer. The fact that they could have the information on their cell phones was a plus. Thank you for a great program.
Vorteile: The ease of use was one of the best features. Our guests loved getting the arrival guide with all the needed cottage information in an easy to navigate format as well as the individual concierge information specific to their cottage location.
Nachteile: Can't really think of anything right now.
Bewertet am 16.10.2018
Excellent Amenity to Website
Vorteile: I was one of the first users of RueBaRue and continue to use it now 2 years later. There are many features of the site that allow me to give my renter guests a better experience when they come stay with me. I love that the website owner is receptive to feedback and always willing to make suggested improvements.
Nachteile: I haven't found anything I don't like about it yet.
Bewertet am 17.10.2018
Kommentare: The guest love it. Rubarue tells the guest that we are a professional organization that attends to detail and desires there stay to be as good as it gets. Also importantly it tells my property owners that we are representing their properties in the best possible light. I also believe that it will be a good selling point to gain additional properties. Nars seem’s to be adding improvements before I even realize there needed.
Vorteile: I was often asked what is there to do in Sun Valley, what are my favorite restaurants, where do I rent skis or bikes. Do I need a car, etc. Answering these questions with the level of personal attention that I want to give took time, which is often limited. Ruebarue solves this problem and more.
Nachteile: I can't think of anything that I don't like.