800response

800response

von 800response

Wer verwendet 800response?

We work with small to medium size businesses, multi-location companies, as well as franchise systems across a wide range of industries like automotive, home improvement, education, healthcare and more

Was ist 800response?

Lead Generation, Tracking & Customer Data Capture:
800response provides a comprehensive lead generation, lead tracking, and interactions analytics SaaS software solution to manage top-of-the-funnel lead generating practices, and allows for focused tracking and targeted nurturing of these valuable leads with customer profile data and interaction analytics.

800response – Details

800response

https://800response.com/

Gegründet 1990

800response – Preisübersicht

800response ist verfügbar ab 250,00 $/Monat. 800response bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für 800response findest du unten.

Startpreis

250,00 $/Monat

Preisinformationen

Pricing is based on geographic markets that advertising reaches.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Training

Live Online

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

800response Funktionen

Call Tracking Software
Anrufaufzeichnung
Anrufer-Identifikation
CRM
Campaign Attribution
IVR / Spracherkennung
Konversion-Tracking
Stichwort-Nachverfolgung
Weiterleitung von Anrufen (Call Routing)
Dashboard
Datenextraktion
Lead Benachrichtigungen
Lead Scoring
Lead-Distribution
Lead-Pflege
Lead-Qualifizierung
Online Forms
Visitenkarten-/Ausweis-Scanning
A/B-Tests
Drip-Kampagnen
Kampagnenmanagement
Lead Benachrichtigungen
Lead Scoring
Lead Segmentierung
Lead-Erfassung
Leistungskennzahlen
Personalisierung
Pipeline-Management
Besucher-Identifikation
Kontakte entdecken
Kontakte importieren/exportieren
Lead Scoring
Lead Segmentierung
Lead-Datenbank-Integration
Lead-Erfassung
Lead-Pflege
Pipeline-Management
Planungs-Tools

800response – Nutzerbewertungen

Zeigt 5 von 27 Nutzerbewertungen

Gesamt
4.8/5
Benutzerfreundlichkeit
4.6/5
Kundenservice
4.9/5
Funktionen
4.6/5
Preis-Leistungs-Verhältnis
4.4/5
Verifizierter Rezensent
Managing Director Information Technology and Marketing
Bau, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 12.2.2019

"Great Service for 800 tracking"

Kommentare: Great to deal with. Ease of use.

Vorteile: Call recording. tracking of data. many great features

Nachteile: not sure I have anything negative to say. this service does what i need it to

Antwort des Softwareanbieters

von 800response an 15.2.2019

Thanks for the great feedback. We're happy to hear that the call tracking and recording services are working so well for you, and we greatly appreciate your business.

  • Quelle des Nutzers 
  • Bewertet am 12.2.2019
Michael L.
President
Bau, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 19.3.2020

"Solid customer interaction tool"

Kommentare: We were trying to roll out a new product; and as part of that - introduce a new method of customer interaction in our call center. New customer target demo meant new scripts and different approaches. The #1 priority was to enable our call center to listen to customer calls so that we could evaluate them and provide very fast feedback and coaching to our staff so they could learn and improve as quickly as possible. 800 response was a great tool to enable this.

Vorteile: 800 response is a very good tool to manage customer interactions; the ability to hear the specific conversations between our team members and customers was the most valuable feature as it enabled daily performance coaching and constant improvement.

Nachteile: Integration was not a problem. The only issue we had was an occasional call that would not be recorded for some reason. It did not happen often, but when it did it cost us time trying to track down the problem.

Antwort des Softwareanbieters

von 800response an 20.3.2020

Michael, that's great news! We are excited to hear first-hand that our call recording and call monitoring tools helped you accomplish your #1 priority/goal for your call center and that you're finding value in our solution. We have passed along your feedback to our Product Development team. We're always here to help, so if you have any issues with call recording, we're happy to help you track down the issue to save you some time. Thanks so much for the review and valuable feedback!

  • Quelle des Nutzers 
  • Bewertet am 19.3.2020
Ben N.
Associate VP Business Intelligence
Bildungsmanagement, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    6/10
  • Quelle des Nutzers 
  • Bewertet am 23.12.2019

"Great team and solution"

Kommentare: We were looking for a solution to direct various inbound phone needs to a variety of our functional teams. Integrating this solution with other technology and call routing workflows. We were able to obtain custom phone numbers and meet the organizations need of routing, call recording and reporting outcomes.

Vorteile: The people are easy to reach and work with to help solve a variety of telephony solutions desired from a middle sized business with an array of workflow needs.

Nachteile: Cost creep. As you continue advancing to down the solution layout your incremental cost increases need to be carefully monitored to avoid unnecessary spending.

Antwort des Softwareanbieters

von 800response an 2.1.2020

Thanks for your review, Ben! We are glad that our solution meets your needs and easily integrates with other technologies you use. We will pass along your feedback. Looking forward to working with you in the future!

  • Quelle des Nutzers 
  • Bewertet am 23.12.2019
Verifizierter Rezensent
Marketing Director
Marketing & Werbung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    5/10
  • Quelle des Nutzers 
  • Bewertet am 21.3.2019

"Marketing Director"

Kommentare: Customer service was decent when I had an issue. Website definitely needs some updating.

Vorteile: I like that it tracks the calls & the phone numer

Nachteile: The way it looks is confusing and hard to maneuver around the website. It is very complicated to get where you want to go and do what you want to do, and I know my way around a computer pretty well. I also dont like that the call is not auto recorded with the plan.

Antwort des Softwareanbieters

von 800response an 2.4.2019

Hello, thank you for the valuable feedback. We take customer feedback seriously, and we will be sure to pass along your suggestions. If you ever have any issues, you can always contact customer service or your Client Engagement Specialist.

  • Quelle des Nutzers 
  • Bewertet am 21.3.2019
Carey S.
Marketing Manager
Baumaterial, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 19.3.2020

"800response is a huge part of our business"

Kommentare: 800 Response is an essential part of our business. It helps me track every single call and evaluate the effectiveness of each program that we are spending money on. I do not know what I would do with out it. Thanks 800response.com for keeping me on track.

Vorteile: The tracking aspect is key. I can easily redirect calls, label and create campaigns. It also ensures that I do not miss getting back with every single caller. It allows me to train and monitor quality control within the team.

Nachteile: AT this time I do not have any cons regarding this software.

Antwort des Softwareanbieters

von 800response an 20.3.2020

Thanks for the excellent review and feedback, Carey! We are so glad that you find such great value in our call tracking and lead tracking tools and that you are using key reports to monitor and evaluate your campaigns. We love to hear from customers who are using our solution to improve marketing strategies and to ensure ROI. As always, we're here if you need anything!

  • Quelle des Nutzers 
  • Bewertet am 19.3.2020