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800response
Was ist 800response?
Gewinne und qualifiziere neue Leads und steigere den Umsatz mit dem Anrufverfolgungs- und Kundenanalyseanbieter der Branche. 800response hilft Unternehmen dabei, Leads anzuziehen und zu konvertieren, die Gewinnung neuer Kunden zu optimieren, die Kampagnenleistung zu messen und zu verfolgen sowie die Kundenerfahrung zu überwachen. Du erhältst lokale und gebührenfreie Tracking-Nummern, einschließlich Vanity 800-Nummern, sodass du jeden eingehenden Anruf weiterleiten, verfolgen und analysieren kannst.
Wer verwendet 800response?
Die Lösung wird von KMUs, Unternehmen mit mehreren Standorten sowie Franchise-Systemen in einer Vielzahl von Branchen, wie Automobil, Heimverbesserung, Bildung, Gesundheitswesen und mehr, benutzt.
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800response
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Bewertungen über 800response
Great for customer service auditing!
Vorteile:
I love the call recording feature and the ability that 800response gives me to be able to listen in on my call center to track how they are doing and the information they are giving. I also love the demographics features built in.
Nachteile:
The overall interface is a bit dated and could use modernization but this doesn't affect functionality.
Antwort von 800response
vor 4 Jahren
Thanks for the positive review! We're glad that our call transcription and consumer profile features are working so well for you. We will pass along your comments about our UI to the development team. Wishing you success in 2021!
Exceptional People with a Great Product
Kommentare: Again, the staff, both customer-facing and back-end engineering are outstanding people who are a pleasure to work with and keep our relationship solid and profitable for both companies.
Vorteile:
Call tracking, recording, consumer profiling and integration with our contact center platform are all outstanding features at 800 Response. The speech analytics tool, Call Finder, is a world-class piece of software if you have the use for it. But the best parts of 800 Response are the team. For years, we have found everyone at the organization to be reliable, responsive, helpful and solution-oriented. The service from this group makes 800R standout.
Nachteile:
The Call Finder tool requires a team member at 800R to administrate and build searches. This is something we would prefer to do in-house, managing the software ourselves.
Antwort von 800response
vor 3 Jahren
Thank you for the high praise, Larry! We're so glad that our solution has helped your contact center. We are always here to assist you with anything you need, and we'll be sure to pass along your feedback to the rest of the team!
Marketing Director
Kommentare: Customer service was decent when I had an issue. Website definitely needs some updating.
Vorteile:
I like that it tracks the calls & the phone numer
Nachteile:
The way it looks is confusing and hard to maneuver around the website. It is very complicated to get where you want to go and do what you want to do, and I know my way around a computer pretty well. I also dont like that the call is not auto recorded with the plan.
Antwort von 800response
vor 3 Jahren
Hello, thanks so much for the valuable feedback. We take customer feedback seriously, and we will be sure to pass along your suggestions. If you ever have any issues, you can always contact customer service or your Client Engagement Specialist.
Process Improvement for Profitability
Kommentare: [SENSITIVE CONTENT] & 800Response have been critical partners of ours for many, many years. There is no vendor that supports and nurtures us better than 800R and their partnership has allowed our team to focus on our business and be less marred by day-to-day irrelevancies. We are beyond thrill with Mariann & 800Response and how they've support our growth with full advocacy and without reservation.
Vorteile:
800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business.
Nachteile:
800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business.
Antwort von 800response
vor 3 Jahren
Thank you so much for the review and helpful feedback! We will pass along your comments to the team, and we're always here if you need anything! Looking forward to working with you in 2022 and beyond!
Great Product
Kommentare: Great customer service. The platform is easy to work with and integrate into other software.
Vorteile:
800 tracking allows me to use an easy number to remember on marketing so people can call our business for more information. It shows how many calls I get and where they are coming from and gives me the opportunity to listen to calls for training purposes.
Nachteile:
I wish there was a way to tell if a person is a new or existing customer when they first call, and I wish there was a way to collect more contact data from mobile callers.
Antwort von 800response
letztes Jahr
Donyel, Thank you so much for your thoughtful review of 800response and 800tracking. We appreciate the time you took to rate our solution and service a 10/10! We will be sure to share your feedback with your Client Engagement Specialist, and our Product team.
