Patch Manager Plus

Kommentare: Really good. It was very easy to get started and anytime I needed support assistance, they are available via chat in a matter of seconds.

Vorteile: To me what makes this product so great is it does NOT utilize the built in Windows Update service that has been giving us trouble for so long. ME uses their own agent / service. This has made the patching process a lot smoother during our trial. The management console is also super user friendly and very easy to navigate.

Nachteile: it made our patch scheduling for production servers a bit difficult because there is no option to manually click install when ready to start installation. instead we are relying on detailed auto install policies which work for us but this is the biggest limitation I have see thus far.

Kommentare: The ability to schedule custom jobs for workstations versus servers greatly helps. The custom jobs including being able to use wake-on-lan to update the machines after business hours. We are a small IT staff and I handle all of the infrastructure related tasks including updates. This has greatly reduced the time I spend each week getting updates/patches deployed. After using it for a while there is very little effort needed in getting deployments scheduled.

Vorteile: The ability to download and deploy patches with ease for both Windows and OSX.

Nachteile: It took a little getting used to but that is probably my fault for not reading and going through the demo.

Kommentare: We used to manually patch over 250+ servers, now, however, we use patch manager to automate our patching process which frees up an unbelievable about of time with our maintenance process.

Vorteile: I really like the ease of use with this product, the reporting is layed out nicely, and the customer service is excellent.

Nachteile: The initial set up of this software with our current infrastructure was challenging, but after that, it was pretty hassle free.

Kommentare: The cost is great, but it's hard to use and there doesn't seem to be a good way to force patches. All of our devices are missing patches that have not been pushed for some reason. Maybe something we failed to configure? There aren't really any good instructions that we can see to help us ensure we are using the system correctly.

Vorteile: It's cheap and has the ability to run with remote offices

Nachteile: It's hard to use and there doesn't seem to be a good way to force patches (all of our devices are missing patches that have not been pushed for some reason. Maybe something we failed to configure?)

Kommentare: Overall, I would say the product is worth looking into. They have good customer service, and the product works really well for non-prod patching, and gets the job done for prod patching.

Vorteile: The customer support for this product is really great. They offer a chat support, with immediate response for your issues. The product can be scaled to your needs. The product utilizes a third-party repository (Manage Engine's repository) for patches, so there is a sense of security there for the user that the patches being put into the repository have gone through a vetting process (They allow the user to further vet the patches as well, giving the option to 'DENY' a patch at any level). Works very similar to SCCM.

Nachteile: We run a multi-domain, multi-location, Active/Non-Active environment, and configuring and optimizing the product for this type of environment has proven to be difficult. The Distribution servers do not pull all active patches from the main server, it only pulls patches that are being pushed, at the time you push them. Since patch downloads impact production servers, we have to push patches during a down window, which makes distribution servers in this solution useless, as it basically just adds another unnecessary step to the process. For environments where this would not be an issue (Non-production customer facing environments), this would not be an issue.