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Connex One
Was ist Connex One?
Die Omni-Channel-Engagement-Plattform bietet erweiterte Funktionen und Datenanalysen, um dir ein tieferes Verständnis deiner Kunden zu vermitteln.
Wer verwendet Connex One?
Connex One ist eine cloudbasierte Omni-Channel-Engagement-Plattform. Die Lösung ist viel mehr als nur ein Predictive Dialer und verfügt über erweiterte Funktionen und Datenanalysen, um dir ein tieferes Verständnis zu vermitteln.
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Connex One
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Bewertungen über Connex One
The best Customer Experience software I’ve used.
Kommentare: Very easy to use and get used to. Multifunctional, and systematic in every way.
Vorteile:
Better than Genesys as it offers all the customer service and support tools necessary without the distraction of an overflow of data or options.
Nachteile:
Most recent calls are not logged in a live stream but have to be searched to be found.
Connex isn't bad but not great either
Kommentare: My experience as been a little bit hit and miss with various errors in the software however most can be rectified quite simply
Vorteile:
Simple admin and user creation sometimes can be easy to troubleshoot
Nachteile:
Multiple issues using the software often times requiring a user to clear permissions on their browser
Proceed with Extreme Caution – Better Yet, Walk Away!
Vorteile:
While they paint an impressive picture of raising substantial funding, that money would be far better spent actually building the platform they advertise, rather than offering fake fixes and providing questionable customer service.
Nachteile:
Proceed with Extreme Caution – Better Yet, Walk Away! I wish I had taken the time to read TrustPilot reviews about ConnexOne before signing up. Their entire operation feels like smoke and mirrors, luring you in with promises of exceptional service, only to fall drastically short of delivery. We were hooked into a significant financial commitment for services that turned out to be completely unfit for purpose. Despite being fully aware that their platform wasn’t functioning as promised, they insisted on enforcing a 90-day cancellation period for an auto-renewing contract – something we unfortunately missed. Their response? A demand for an additional £20,000, even though we couldn’t use the service. While they paint an impressive picture of raising substantial funding, that money would be far better spent actually building the platform they advertise, rather than offering fake fixes and providing questionable customer service. Save yourself the frustration and financial loss. Walk away before you get drawn into their promises that don’t hold up under scrutiny. Tim easyStorage
