Wer nutzt diese Software?
Our customers are users of help desks, this includes outsourced help desks such as MSPs but also the broader helpdesk space, where the helpdesk supports a business, rather than is the business.
Durchschnittliche Bewertung26 Bewertungen
- Gesamt 5 / 5
- Benutzerfreundlichkeit 5 / 5
- Kundenservice 5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Startpreis $58/Monat
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Angaben zum Hersteller
- Gegründet 2012
SmileBack is a customer satisfaction platform, built to be simple to use, but deep on insights. After every service transaction, one click from your customers on one of three emojis unlocks a world of increased customer loyalty, boosted morale and higher retention.
We remove the pains that stop customers giving feedback - SmileBack users see review response rates over 40%. And with advanced reporting and analytics, you'll always know how satisfied your customers are.
- Sammlung mehrere Kanäle
- Berichterstattung über Anrufe
- Überwachung der Beschwerden
Die hilfreichsten Reviews für SmileBack
Bewertet am 10.10.2018
Get informed about your clients, NOW!
That it enables us to see when and where we have problems without even needing an internal Account Manager.
We are able to handle our clients when there are issues, cultivating a trust in the platform and each other to ensure things go more smoothly for each interaction.
Smileback keeps it simple and straightforward for your clients to communicate on each interaction. Leaderboards are awesome as well!
Nachteile: it'd be nice to be able to cut the metrics up a little more, perhaps being able to break down clients into sections for those that are very big to gain insight on departments as well as clients.
Bewertet am 10.10.2018
Simple Customer Satisfaction Metrics
Metrics galore! Cut up the data received from surveys in many ways.
Very helpful to manage service providers with many clients, giving an idea of how your employees are doing. Delegate access to your managers and automation to alert the right users when negative feedback is received to handle accordingly.
Don't love being locked down to only 3 responses but in truth that keeps it simple and keeps me from going to wild with customization.
The data is only useful if its easy to read and understand and Smileback keeps you in a box to ensure that happens.