Wir helfen Unternehmen seit 18 Jahren,
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SmileBack
Was ist SmileBack?
SmileBack ist eine Kundenzufriedenheitsplattform, die einfach zu bedienen ist, aber auf tiefen Einblicken basiert. Nach jeder Servicetransaktion ermöglicht ein Klick deiner Kundschaft auf eines von drei Emojis, eine Welt der gesteigerten Kundenloyalität, der erhöhten Moral und Kundenbindung.
Das Unternehmen entfernt die Probleme, die die Kundschaft davon abhält, Feedback zu geben. SmileBack-Nutzer haben Rücklaufquoten von über 40 %. Dank fortschrittlicher Berichterstattung und Analysen weißt du immer, wie zufrieden deine Kundschaft ist.
Wer verwendet SmileBack?
Zum Kundenkreis zählen Helpdesk-Nutzer, darunter ausgelagerte Helpdesks wie MSPs, aber auch der breitere Helpdesk-Bereich, bei dem der Helpdesk ein Unternehmen unterstützt, anstatt das Unternehmen zu sein.
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SmileBack
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Bewertungen über SmileBack
Great Survey Tool
Vorteile:
Ease of setup and ability to get real time comments from clients
Nachteile:
Not much but more reporting options if I had to say something
So easy to implement!
Vorteile:
It is so easy to implement. I can set up a new instance of SmileBack in less than an hour. I also love the integrations it offers. We integrated it into Teams so we could get real time feedback and see when clients leave us positive reviews.
Nachteile:
It didn't have the ability to send surveys on projects, it had to be tied to a project ticket so we ended up having to have a special ticket status and use only on one ticket in the work plan.
Value for price
Vorteile:
The pricing is good for the features that SmileBack offers.
Nachteile:
At the time that our company used SmileBack, there were no incentives to encourage our employees to request a client fill out the survey/click the icons.
Simple Customer Satisfaction Metrics
Vorteile:
Metrics galore! Cut up the data received from surveys in many ways. Very helpful to manage service providers with many clients, giving an idea of how your employees are doing. Delegate access to your managers and automation to alert the right users when negative feedback is received to handle accordingly.
Nachteile:
Don't love being locked down to only 3 responses but in truth that keeps it simple and keeps me from going to wild with customization. The data is only useful if its easy to read and understand and Smileback keeps you in a box to ensure that happens.
Great Design & Easy to Use!
Kommentare: We are allowing our customer to easily rate their experience, and before SmileBack it was a laborious task and we got very few responses. With SmileBack our response rate is up 43%!
Vorteile:
Clean emails that get sent out. Easy to understand. Very easy to setup. Easy to make back-end changes. How easy it is for customer to give feedback, it is really amazing!
Nachteile:
I would love to be able to tweak the widget design more easily. Real-time widget reporting.
