AVOXI

Great Service

Kommentare: Call Quality is top-notch, Customer Support is Superior.

Vorteile:

Avoxi Features are great, Implementing VoIP solutions without a headache, if you require assistance rest assured that Avoxi has your back 247.

Nachteile:

Avoxi partner portal is a bit outdated, but manageable

One stand solution for Call centres

Kommentare: Overall experience is WOW & excellent. It has helped meeting our requirement to make calls to other countries residing in India. We assumed we may face network issues & call quality issues in beginning but AVOXI proved it wrong.

Vorteile:

AVOXI is a very simple platform which is very easy to understand, configure settings and use it. The platform enables self-reliance and very less dependency on support team would require for configurations. Agent platform is also very simple to use. There are integrations available like Teams, CRMs etc. which makes the life simpler. Overall, its a WOW experience with AVOXI :)

Nachteile:

There are no such features which I liked least about this software.

Fraudulent charging

Kommentare: We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.

Vorteile:

It seemed cheap at first. After months we see that this is the trap.

Nachteile:

Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)

10/10 US, UK and NZ.

Kommentare: I’ve used AVOXI in the US, NZ and UK and always found it provides what I need with great support to help when needed. 10/10!

Vorteile:

Platform is easy to use. Love the live chat and phone/email support from real people when needed.

Nachteile:

Not being about to text phone numbers from one country for a different country.

Great product!

Kommentare: Great!!!

Vorteile:

It was a perfect fit when we moved from our corporate office land lines to remote during the pandemic.

Nachteile:

I don’t have any issues so far. I like it better than my old phone service.

Avoxi is the best for this service on the market

Kommentare: Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.

Vorteile:

In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.

Nachteile:

For the use of our project this service is perfect, nothing seems negative about AVOXI to us

Terrific Customer Service

Kommentare: AVOXI has always been my go-to provider for international (ie: outside North America) phone numbers. I do not generally write reviews, but was very pleased and a bit surprised to see the level of responsiveness from their Support team on new phone number requests and a billing change. I don't recall this being the case a couple years ago, so kudos to the management/leadership team for those little changes that make all the difference.

Vorteile:

Very easy to procure new international phone numbers. Admin portal is visually appealing and easy to navigate. Prices are reasonable and no hassles with downgrading to a lower monthly plan.

Nachteile:

Voice quality issues happened at last company (2+ years ago), but so far current usage at new organization has had zero problems.

Customer support at it's best

Vorteile:

When I'm facing any issues, support answers immediately, and solve my problems.

Nachteile:

Price could be lower. I'm using a basic product.

1st AVOXI review

Vorteile:

Reliability of routing and ease of configuration. Excellent customer support from both Sales and Tech.

Nachteile:

None so far. We had few issues related to failing calls, AVOXI was able to resolve within SLA.

Excellent Support

Vorteile:

Avoxi is user-friendly and reasonable cost with excellent support.

Nachteile:

Everything is excellent; Avoxi is user-friendly and reasonable cost with excellent support.

Great service and support.

Kommentare: used for 10 years rarely need support, but when I have support has always resolved the issue quickly.

Vorteile:

Support understood my problem and guided me in resolving my issue.

Nachteile:

The cost I think the way technologyprogresses it becomes cheaper

Honest review

Kommentare: It was good, all issues were able to resolve asap.

Vorteile:

I find it very easy to use and easy to navigate and not complicated

Nachteile:

Those little issues sometimes, incoming and out going.

Greatest Customer Support Personel - [sensitive content hidden]

Kommentare: 10 out of 10 = exceptional

Vorteile:

This software is easy to use, however if you are not that pc or internet savvy, their are support personnel like [sensitive content hidden] that would be honored to help you. [sensitive content hidden] is personnel, Knowledgeable and extremally patient.... He is simply Phenomenal. When you call AVOXI, You speak to a Live person, that is smiling and can not wait to assist you.

Nachteile:

There is no issues with Avoxi software...

Good hearted Innovation driving great change in VA Automation for our business

Kommentare: I really like this company. They don't take customer retention for granted and are very fair, kind and competent. They have created a great product that can actually integrate with other Chat systems if you get your head around email parsing and other automation including voice to email recording, which you can do amazing things with interms of analysing emotions. (Please use for good people!) It is the start of a great robot for you if you are a business owner looking to get your focus back. Well done to them for not following the crowd and bringing their creative offerings to social enterprises like mine. These are the ideas that will change the world one transaction at a time, not meditating in a cave to self serve one's inaction.

Vorteile:

The usability and organisation of the logic in a way anyone can understand and the assistance from staff who literally were prepared to walk me through the steps setting it up.

Nachteile:

It is clearly a leading edge idea from non complacent thinkers so being new, there were some visual dashboard display issue that may have been addressed already after many welcome follow up calls from their team.

AVOXI Genius is the best option for your IPBX and DID needs

Kommentare: Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need to get your IPBX and your DID numbers work!

Vorteile:

The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX

Nachteile:

Everything is great. I will maybe improve the customer support a little bit

Feedback

Kommentare: Customer support is excellent.We don't have to wait in que to talk to a technician.

Vorteile:

I like the functionality of the service . It is stable and never go down . Maintenance schedules are informed informed in advance , so they wont affect our services .

Nachteile:

At present I don't have any bad experience .

AVOXI is an AWESOME Business Tool!

Kommentare: My overall experience with AVOXI has been great! I've been able to advertise my services via social media and provide a call to action without giving up the privacy of my cell number

Vorteile:

AVOXI is very user friendly and has various features that enables a small business to function like big businesses do. The ability to have a system that allows you to take inbound calls professionally , even off hours, with virtually just your cell phone is PRICELESS!

Nachteile:

The are so many features that AVOXI offers, it would be great to have a downloadable PDF with the features and how to activate them. However, their customer service staff is more than cable of walking you through the process.

Well done to [SENSITIVE CONTENT] in support

Kommentare: Great

Vorteile:

Easy to use. The product is user friendly .

Nachteile:

More call features would be great as well.

Good experience

Kommentare: It is a very indispensable software at a cheap price to many companies that use avoxy, easy to use and have a very stable platform and reduces company costs.

Vorteile:

It is a software that came to reduce the costs of the company and it is also very stable and easy to use and its support platform is very friendly and its quick solution in some problems.

Nachteile:

I have no opinion about it; But , At the moment I have no words, the software is very stable and safe and also I have the experience of few supports with reporting problems, it is very stable.

Scalable and easy to implement

Vorteile:

Available local DID numbers for a lot of major cities/countries Easy to add/remove user licenses Easy to set up call routing, virtual attendants Very scalable without the need for large capital investments

Nachteile:

No mobile apps or desk phones available Billing usage reports contain raw data and are not customizable (to customers) No ability to track open/closed issues, requests in admin portal

Great Service, Easy to use Software

Kommentare: Their staff is the best. [SENSITVE CONTENT] have been great, they both have great energy and seem genuinely concerned about our needs and helping us out. They are awesome!

Vorteile:

Love that the dialer is straightforward, account linked easily with our CRM and we can customize our dispositions based on our needs.

Nachteile:

It was not a big deal that there was not a mobile app when we signed up, however I'm much happier that they are rolling out one and that it is in the testing stages.

AVOXI Contact Center product

Kommentare: Great

Vorteile:

Ease of use and flexible. love the idea of being able to add recording

Nachteile:

There is nothing i don't like about the product

Hassle free

Kommentare: Very happy with the service so far.

Vorteile:

It was very easy to get the number we wanted and have the calls forwarded

Nachteile:

Nothing at the moment i can think of. Everything works smooth and customer care is super helpful and fast.

Hassell free system

Kommentare: Excellent service

Vorteile:

Easy to use and I would recommend this reliable service to anyone looking for an affordable system

Nachteile:

Everything was provided with the service and as a business customer I couldn't find any fault with this service

A+ for Avoxi

Kommentare: Quick access to technical support technicians when needed with fast resolution of any issues.

Vorteile:

Easy to set up and use. The quick access to talk with a technician has always been super fast.

Nachteile:

No dislikes so far. The service has been stellar.