AfterShip

Sehr netter Support

Kommentare: Sehr gut

Vorteile:

Einfach zu bedienen, sehr viele Funktionen funktioniert gut mit meinen anderen Apps und Integrationen zusammenSehr höflich, hilfsbereit und schnell.

Nachteile:

Keine habe bis jetzt nichts gefunden was ich negativ bewerten würde. Alles sehr gut zu verwenden

Great product and amazing customer service

Kommentare: Wonderful experience using AfterShip. Great value for the money and easy to use API / Webhook.

Vorteile:

Customer support was amazing! Aftership employee, [sensitive content hidden], set up a conference call and walked me through solving my issue step by step in real time. I never receive this level of support from other companies. Super friendly and personal experience.

Nachteile:

Sometimes tracking don't update or break. Also there are a few foreign postal carriers that my users would like to use and AfterShip hasn't implemented them.

Best software for people who don't know how to use them.

Kommentare: Excellent Wow, this app is a game-changer! It's incredibly user-friendly and the customer service is exceptional. I've tried other options, but nobody compares to the level of assistance I've received here. This app is my top choice for my company's needs, and I have no plans of switching anytime soon. I must mention [sensitive content hidden], one of their representatives - an absolute pleasure to work with! They are patient and kind, exactly what every company needs to prioritize. A big thank you to the team!

Vorteile:

Wow, this app is a game-changer! It's incredibly user-friendly and the customer service is exceptional. I've tried other options, but nobody compares to the level of assistance I've received here. This app is my top choice for my company's needs, and I have no plans of switching anytime soon. I must mention [sensitive content hidden], one of their representatives - an absolute pleasure to work with! They are patient and kind, exactly what every company needs to prioritize. A big thank you to the team!

Nachteile:

none. This is fairly new to my company. Haven't experience any flaws

Will Update

Vorteile:

Excellent customer service, customer service was prompt and showed all of the features available. I will write a follow-up review once we deploy tomorrow.

Nachteile:

I haven't tried the software yet. I will update after I deploy it tomorrow.

Simple but effective software!

Kommentare: Overall very good for now...
Amazing assistant was very helpful!

Vorteile:

Simplicity, and service! Exceptional assistant was very helpful!

Nachteile:

Cant use royal mail returns labels on essential plan

[sensitive content hidden] was very well versed

Vorteile:

Thank you very much the team for your help with all our questions. [sensitive content hidden] was very prompt and personal in his replies to my many questions to and fro. Initiated a call and shared his screen to guide me on my specific requirements. Hope the app will live up to this level of service, post-payment! :) Update 6 Nov: [sensitive content hidden] just assisted today and he is very well-versed in the app. Thank you!

Nachteile:

1. For the newsletter, there's no option to preview an existing block. Eg. i have 5 sections of images. The panel interface will only look like this Image > Divider > Image > Divider > Text. There's no way i can see maybe the image uploaded name or like a small little preview icon. 2. There's also no way to duplicate an existing block. so for example i have an image block linking to a specific page on my website. For my next image block i want to have the exact same settings as the first image block but want to change image only. I have to add a brand new image block and set everything again AND type in my specific webpage again.

Already great, but still can become better :-)

Kommentare: Overall this service is great, but you may need a developer to tune it for your needs. On the other hand, I communicated with their support team, and they are very helpful and open to suggestions of specific features. So, I think their product will become even better later.

Vorteile:

Integration with more than thousand carriers.

Nachteile:

Bit complex setup and integration with Magento2.

A very resourceful, top 10 shopify app that I've used and must vouch for after now years of ecom.

Vorteile:

Probably the features but without [sensitive content hidden], the UI, and the team, It would be just an amazing IDEA [sensitive content hidden] helps. He cares.

Nachteile:

None really, I think just that , I didn't find it before crap tidio.

Great Customer Support

Kommentare: Overall excellent experience with the app - seamless and integrates well

Vorteile:

The excellent customer support and user friendly interface. Jai solved my issue promptly

Nachteile:

App has a few bugs at times and certain products are not updated in real time

Great app and even better service!

Kommentare: Overall great experience and support. The app has a ton of functionality and I'm just scratching the surface.

Vorteile:

Very flexible flows. Great support. [sensitive content hidden] was extremely helpful and hopped on a zoom call to walk me through how to achieve my desired flow. Did not expect that kind of service while I was on a trial!

Nachteile:

There are some Premium features that I would use now, but I'm not at the volume yet to justify the cost. Not crazy about the time delay for email changes & updates, but it doesn't take too long to review.

Good customer support with Nitin

Vorteile:

Tracking number send to customer is so easy

Nachteile:

Complicated for people who never used it before

Advanced tracking App for scaling

Kommentare: Better than parcel panel too much , way way much .

Vorteile:

Customized pages , and very helpful customer service

Nachteile:

Totaaaallyyy nothing , thanks for the team for supporting

Assistance with leaving reviews via email

Kommentare: great experience. Very helpful CS. And a very intuitive and excellent product.

Vorteile:

the display of the feedback for customers

Nachteile:

THe UI for navigating Aftership is a little unintuitive.

Awesome App

Kommentare: very good customer service and seamless delivery

Vorteile:

Really makes the RMS system efficient and effective and helps customer retention

Nachteile:

Updates can sometimes delay but still very efficient

An error of the upload the CSV file

Kommentare: OVER ALL IT WAS GOOD EXPERIENCED WITH THE [sensitive content hidden] PROBLM SOLVING PERSON.

Vorteile:

It was nice experienced to have the problem solving person [sensitive content hidden] have helped me such nicely and easy to understand i would highly recommended to have this amazing experienced to grow your store with an amazing service of After ship and this kind person [sensitive content hidden]. I appreciates lot. thanks.

Nachteile:

Of course rivews to import for my store

Incredible Customer Service + Product

Kommentare: I recently had an amazing experience with [sensitive content hidden]
from AfterShip's customer service. Their prompt and personalized assistance truly exceeded my expectations.I'm not only impressed with AfterShip's tracking capabilities but also [sensitive content hidden]
exceptional service. They've secured my trust and loyalty. Kudos to [sensitive content hidden]
and AfterShip for raising the bar for customer support.[sensitive content hidden]
, thank you for your outstanding assistance – this experience truly sets AfterShip apart!

Vorteile:

AfterShip is an absolute game-changer when it comes to package tracking. The range of features they offer is mind-boggling – from real-time tracking updates to a user-friendly interface, it's a package tracker's dream. The customization options for notifications kept me in the loop without overwhelming me. And the icing on the cake? The integration with multiple carriers.

Nachteile:

While I'm blown away by AfterShip's impressive features, I must admit that the cost is a bit higher than I'd prefer. The value is certainly there, but I do wish they had more budget-friendly options to cater to a wider range of users.

Hooking Up the API ... Checking It Out

Vorteile:

Was able to get a real human for help setting up the API. So far, everything looks great.

Nachteile:

nothing so far ... we are exploring the application

Very Well made business tool.

Kommentare: Customer service has always been A+ when I have reached out.

Vorteile:

The email marketing tools, and customer contacts

Nachteile:

I haven't had any cons with this company.

Improve your customer service.

Kommentare: I'd rather use aftership services and improve order tracking experience on my store than have to worry about manually updating each orders status.

Vorteile:

Reduced the stress of tracking customer orders while providing updates every step of the way. Easy integration with shopify store. Really has helped reduce "where is my order" emails.

Nachteile:

Sometimes takes days if not weeks to update status of package tracking. Estimated delivery isn't standard on basic subscriptions.

Quick response time, polite and nice costumer servers

Kommentare: Pretty new, yet so far, so good. I am eager to used this in the time coming.

Vorteile:

Know i will get the assistance quick if i need it

Nachteile:

How hard it it to understand, long swr up progress.

The best solution

Vorteile:

Return Center + Follow up integration within the website

Nachteile:

Difficulties in set up of exchange in Return Center

Quick and Efficient

Vorteile:

Fast and Friendly customer service. Also a quality product.

Nachteile:

NA. I have not found anything wrong with these products.

EXCELLENT CUSTOMER CARE WHICH IS 24/7

Vorteile:

I LIKE EVERYTHING ABOUT AFTERSHIP I HAVE BEEN USING SINCE IT WAS LAUNCHED

Nachteile:

IT HAS BECOME EXPENSIVE AND WHATSAPP INTEGREATION IS NOT FOR SMALL COMPANIES

Support Team.

Vorteile:

I really like the support I receive from the support team, super helpful.

Nachteile:

There is nothing as of now, if anything comes I will reach out to the support team.

pros and cons

Kommentare: Still learning the application and needing the help that is offered

Vorteile:

The ease of use and professional support

Nachteile:

None We are still in the process of learning and experiencing what this has to offer.