Wir helfen Unternehmen seit 17 Jahren,
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Was ist Bókun?
Laut Anbieter die einzige Touranbietersoftware, die du zum Verwalten deiner Touren und Aktivitäten benötigst.
Bokun ist eine führende Buchungsverwaltungstechnologie und Reservierungssoftware, die speziell für Anbieter von Touren und Aktivitäten entwickelt wurde.
Eine All-in-one-Softwarelösung, die Folgendes umfasst: buchbare Website-Widgets, Online-Buchungs-Engine, Verbindungen mit Dutzenden von Online-Reisebüros, Channel-Management, Inventar- und Ressourcenmanagement, exklusiven B2B-Marktplatz, Website-Builder und robuste Berichterstattung.
Wer verwendet Bókun?
Das Unternehmen bietet Software für alle Arten von Unternehmen in der Erlebnisbranche, von kleinen Einzelreiseanbietern bis hin zu großen internationalen OTAs und Wiederverkäufern.
Du bist nicht sicher, ob Bókun das Richtige ist?
Mit einer beliebten Alternative vergleichen
Bókun
Bewertungen über Bókun
Pleasure to work with Bokun
Kommentare: We are quite satisfied having chosen Bokun. Besides being a well functioning tour booking and management system, it allows you to expand your business easily by assigning agents, affiliates and joining other marketplaces.
Vorteile:
The look & Feel is great and obviously much effort was put into this. The whole system is fairly intuitive and quick to learn. The help documentation is extensive and written well. Should you not find your answer the help team is quick to respond. Fairly easy to set up, the web modules all look good, the dashboard works well in managing your sales and tours in real time. Setting up agents and affiliates also fairly easy to accomplish. Integration with marketplaces such as Viator also quite smooth, all in all, a good experience and would definitely recommend using.
Nachteile:
One small issue, no warning when an agents credit is about to reach its limit but we can live with it :-)
Antwort von Bókun, A TripAdvisor Company
vor 6 Jahren
Hi Henk-Jan, Thank you for your kind review of Bokun and the team! We're glad that you have had a positive experience with us, and we hope to continue that in the future. We value our users' feedback, as it's a reflection of how we can improve and serve you better. Your agent overdraft limit is a great feature suggestion that we will forward along to our Product team to look into in the future. Please don't hesitate to reach out if you have any other feedback. We're always happy to hear from our users and learn how we can work better together. - Bokun Support
In Betracht gezogene Alternativen:
Great features, with some annoying bugs
Kommentare: Good value for money, good connectivity, good support. Product owned by large OTA is a minus in the long-term when operators are fighting to minimize OTA dependence.
Vorteile:
The best part of this reservation software is the marketplace that allows you to contract directly with other suppliers and resellers of tours and activities. Live support is also a good feature that most other reservation systems don't have. The help articles are quite extensive as well. Product import from Viator is a great feature.
Nachteile:
There are some annoying bugs and features that can leave you clicking around furiously to find a solution for quite some time, eg. the setting up pricing was a mess. The software is being developed constantly and it's possible that these issues have been fixed since, but I got quite frustrated a number of times when setting up the products. Also, raising the commission from 0.1% to 2.9% without any prior notice was not cool -- I thought the agreement was that we were paying with data to Viator... and now we're paying both ways. The OTA-owned reservation systems are creating data oligopoly situations similar to that of Google which is not the right direction in my opinion.
Superb *
Kommentare: Made my life much easier getting into a new industry.
Vorteile:
Superb customer service, exceeding my expectation every time!
Nachteile:
Wish that implementing new features would be an easier and faster process, but I completely understand the procedures that they must follow prior to do so.
Where shall one begin...?
Kommentare: Bókun is hard to avoid in Iceland if one is working in tourism - sadly, there is way more room for it to improve than would be desirable after so many years, especially when accommodation and transport also come into play... Still, hopefully, the current down time has been used to efficiently improve the program.
Vorteile:
In the Icelandic tourism industry, in which I used to work for 5 years, Bókun seems to be insurmountable when it comes to booking activities related to a trip, be it individual or (small) group excursions. It is a wonderful attempt at pooling all operators into one platform.
Nachteile:
Maintenance during business hours without any notification toward operators, resellers, and administrators. Synchronisation issues between Bókun and operators on what is available and what is not (group size/vehicle capacity etc.) resulting in extremely iffy situations with clients as well as between operators and resellers. Less enthusiastic customer support, available only during banking hours, definitely not on weekends. No updates on changes regarding bookings in the system - unless one does everything in triples: updating Bókun, notifying the operator, wait for confirmatiom from operator, notify client. Key-word search is quite cumbersome. Software getting less and less user-friendly with every update. Inability to edit certain aspects of bookings and the invoice, so one has to cancel everything, and re-book, while keeping their fingers crossed that the re-booking will work and no one will take the seats while Bókun is thinking its life through.
Antwort von Bókun, A TripAdvisor Company
vor 7 Monaten
Hello there, thanks for your review and we're happy to hear that you think our platform is a good tool to have all operators in one platform, however, we're sorry to hear that there're a couple of things you don't appreciate. We're always trying to improve the platform and value the feedback we receive from our customers and we're sorry that you feel that our support hasn't been as enthusiastic, however, we do provide 24 hr chat support if needed. We weren't able to identify you via the info provided but please feel free to share any additional improvement ideas with us. You can always reach out to us via chat from our help center following this link https://docs.bokun.io/docs/bokun-help-center and we'd be happy to discuss any of the points you've mentioned with you. Many thanks, Michaela - Bokun Support
In Betracht gezogene Alternativen:
Bókun 5 star excellence
Kommentare: Excellent! You're very easy to contact for support. Your agents are exceptionally professional and have so far helped me to resolve all my issues/problems. Just as I would like every other of our suppliers to do. You set the bar high ... others have to follow!
Vorteile:
Excellent customer service. You exceed my expectations in all areas!
Nachteile:
Nothing. You're all stars! Continue with what you do. Keep your focus on your customers. Exceed their expectations!