Bokun

Bokun

von Bokun, A TripAdvisor Company

Wer verwendet Bokun?

Das Unternehmen bietet Software für alle Arten von Unternehmen in der Erlebnisbranche, von kleinen Einzelreiseanbietern bis hin zu großen internationalen OTAs und Wiederverkäufern.

Was ist Bokun?

Die einzige Online-Buchungssoftware, die du zum Verwalten deiner Touren und Aktivitäten benötigst. Bokun ist die führende Buchungsverwaltungstechnologie und Reservierungssoftware, die speziell für Reiseveranstalter, Aktivitäten- und Attraktionenbetreiber in der Reisebranche entwickelt wurde. Es ist eine Buchungsmaschine, ein Inventarmanager, ein Channel-Manager, ein Preismanagement-Tool für Mehrfachwährungen – und das in einer einzigen Software.

Bokun – Details

Bokun, A TripAdvisor Company

http://bokun.io

Gegründet 2012

Bokun – Kostenübersicht

Bokun bietet eine Gratisversion und eine kostenlose Testversion.

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Bokun Funktionen

Reiseveranstalter Software
Angebotsmanagement
Angebotsmanagement
CRM
GDS-/OTA-Integration
Lieferanten-Management
Mehrtägige Buchungen
Paketerstellung
Preismanagement
Reiseplan erstellen
Reservierung von Akitivtäten
Reservierung-Management
Ressourcenmanagement
Verzichtsmanagement
Website-Management
Zahlungsabwicklung
Zentrales Reservierungssystem

Bokun – Nutzerbewertungen

Zeigt 5 von 278 Nutzerbewertungen

Gesamt
4,8/5
Benutzerfreundlichkeit
4,5/5
Kundenservice
4,7/5
Funktionen
4,6/5
Preis-Leistungs-Verhältnis
4,8/5
Maarten V.
Partner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 17.6.2019

"Best way to grow our business"

Kommentare: If you run a small tour operation I would certainly recommend getting onto Bokun, it gets you started faster and at the same time set you up for bigger stuff in the future.

Vorteile: Bokun delivers a system that integrates just about every functionality we need as a Food Tour company. I particularly like how we can easily find new partners to hook up to the same functionality. Using bokun we can give our clients a seamless experience and at the same time keep administration on our end as lean as possible.

Nachteile: Cons isn't the right word, the company has a few places to work harder on.
- Support could respond faster
- Support and new feature roll-out has to get more transparent
- E-commerce integration has to be enhanced. Up selling, down selling, cross selling are all in its infancy at this moment.
- Partner integration needs more work, the software currently doesn't work well with a model where brick-and-mortar tour agencies sell tours on behalf of us. (Ticketing displays incorrect messages to the end user, invoices can only be sent to one party, not to a different invoicing department, payments are not assumed to come in just before or just after the tour date).

Antwort des Softwareanbieters

von Bokun an 18.6.2019

Hi Maarten,
Thank you for your feedback. We hear you loud and clear about each of your suggestions for improvement, and we thank you for taking the time to let us know. We are working on improving support response time, our new feature communications, and many product enhancements. Please do not hesitate to reach out to the support team with any other suggestions or ideas.

Best,
Bokun Support

  • Quelle des Nutzers 
  • Bewertet am 17.6.2019
Rae E.
Manager
Freizeit, Reisen & Tourismus, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 26.11.2019

"Immense value for money"

Kommentare: In my opinion BOKUN is the market leader for tour software that would suit ANY sized business. Their support is terrific and they are helping us grow our business with their channel manager functions. We have direct connections to major OTAs including Trip Adivsor/ Expedia and can also offer private booking areas for hotels and small retail travel agents with personalised pricing & currency.
So far anything that I've wanted when I started, or decided along the way that I've wanted- they've delivered. I'm obviously stoked with the product.

Vorteile: We have been using Bokun for roughly six months now. I spent 12 months trying and discarding other online platforms for tour sales because they were either too hard to use (even for a techie like me) or they lacked functionality. We were starting with almost no online sales and as a small business our budget was quite low. I was looking for a system with lots of functionality, connections to the OTA's and scaleable pricing. AND BOY did I find it!

Nachteile: There's nothing I don't like- just take note that with an amazing array of functions comes many moving parts. You need to be quite good to manage it all- but if in doubt their support is terrific and can take the hard parts off your hands.

Antwort des Softwareanbieters

von Bokun an 10.12.2019

Hi Rae,
Thank you so much for your review! Please do not hesitate to reach out to us at support@bokun.io if you have any product suggestions or any questions in the future -- we're here to help!

Best,
Bokun Support

  • Quelle des Nutzers 
  • Bewertet am 26.11.2019
Alexandra M.
General Manager
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 31.5.2020

"All in one easy and friendly to use "

Kommentare: I'm selling my tours in several websites and agents, and Bokun was the best choice that I could have done for my company. Tried other before and this one got me to where I wanted.

Vorteile: When I came across with Bokun I thought it would be another headache... I was so wrong. Easy to use, friendly and suoer nice costumer support.

Nachteile: I would love to have more time to explore all the features more detailed. So far I haven't seen any negative points.

  • Quelle des Nutzers 
  • Bewertet am 31.5.2020
Verifizierter Rezensent
Manager
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    2/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 15.4.2020

"Technical errors & unfriendly policies"

Kommentare: We use bokun for booking of tour products via our website. However, after negative experiences with Bokun we are now looking for a better option - luckily there are countless better booking software products out there.

Vorteile: The possibility for resellers to gain access to your products.

Nachteile: Fairly many bugs in the system and exploitative terms & conditions. For tour operators: If a tour gets cancelled by the customer for whatever reason (sickness, travel restrictions due to covid 19, change of travel plans etc.) Bokun keeps all fees paid for the bookings if it is cancelled later than 1 month after the booking was placed by the customer. In total our company has lost about 10k NOK due to this policy, and we are expecting to loose quite significant amounts due to all the covid 19 related cancellations. While we refund the customer, being an understanding company that treats our guests with respect and doesn't take money for a tour that the guest cannot attend due to the world being in a crisis, bokun still takes the fees leaving the tour operator not only without income but with the burden of having to pay a fee for a booking that was cancelled!! At the same time their marketing strategy is trying to make them seem understanding and helpful to its users. Pure hypocricy! After having used bokun for quite some time now we have decided to look for an alternative booking system with less technical issues, provided by a company that values its customers and treats them fairly.

Antwort des Softwareanbieters

von Bokun, A TripAdvisor Company an 23.4.2020

We are sorry to hear about your poor experience. Our support team is here to help. We believe that this particular issue has been rectified, but please do not hesitate to reach out to support@bokun.io.

To clarify a bit, we only charge a service fee for bookings made on your website when using our online booking engine; all bookings from other channels such as offline, from OTAs, or travel agents come at no charge from Bokun. We don't charge a fee for cancelled direct online bookings that are cancelled within the same month as the booking. But we do not automatically refund for past fees you've already paid to Bokun for bookings made in previous months.

We do hope that clarifies, and again our support team is here to help always, and especially during this difficult time.

Best,
The Bokun Team

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 15.4.2020
Verifizierter Rezensent
Online Business Director
Freizeit, Reisen & Tourismus, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 7.5.2020

"Great features, with some annoying bugs"

Kommentare: Good value for money, good connectivity, good support. Product owned by large OTA is a minus in the long-term when operators are fighting to minimize OTA dependence.

Vorteile: The best part of this reservation software is the marketplace that allows you to contract directly with other suppliers and resellers of tours and activities. Live support is also a good feature that most other reservation systems don't have. The help articles are quite extensive as well. Product import from Viator is a great feature.

Nachteile: There are some annoying bugs and features that can leave you clicking around furiously to find a solution for quite some time, eg. the setting up pricing was a mess. The software is being developed constantly and it's possible that these issues have been fixed since, but I got quite frustrated a number of times when setting up the products.
Also, raising the commission from 0.1% to 2.9% without any prior notice was not cool -- I thought the agreement was that we were paying with data to Viator... and now we're paying both ways. The OTA-owned reservation systems are creating data oligopoly situations similar to that of Google which is not the right direction in my opinion.

  • Quelle des Nutzers 
  • Bewertet am 7.5.2020