Wer nutzt diese Software?

Das Unternehmen bietet Software für alle Arten von Unternehmen in der Erlebnisbranche, von kleinen Einzelreiseanbietern bis hin zu großen internationalen OTAs und Wiederverkäufern.

Durchschnittliche Bewertung

143 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 4.5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 5 / 5

Produktdetails

  • Kostenlose Version Ja
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Bokun
  • http://bokun.io
  • Gegründet 2012

Über Bokun

Die einzige Online-Buchungssoftware, die du zum Verwalten deiner Touren und Aktivitäten benötigst. Bokun ist die führende Buchungsverwaltungstechnologie und Reservierungssoftware, die speziell für Reiseveranstalter, Aktivitäten- und Attraktionenbetreiber in der Reisebranche entwickelt wurde. Es ist eine Buchungsmaschine, ein Inventarmanager, ein Channel-Manager, ein Preismanagement-Tool für Mehrfachwährungen – und das in einer einzigen Software.

Bokun Funktionen

  • Angebotsmanagement
  • Angebotsmanagement
  • Benutzerdefinierte Pakete
  • GDS- / OTA-Integration
  • Kundenmanagement
  • Lieferanten-Management
  • Preis- / Margen-Management
  • Reisebus-Reservierung
  • Reiseplan erstellen
  • Reservierung von Akitivtäten
  • Reservierung von Unterkünften
  • Reservierung-Management
  • Website-Management
  • Zahlungsabwicklung
  • Zentrales Reservierungssystem
  • Angebotsmanagement
  • Anmerkungen zur Reservierung
  • CRM
  • Drittpartei-Buchung
  • Gruppenreservierungen
  • Kundenbetreuung
  • Raten-Management
  • Reservierung von Akitivtäten
  • Zimmerbuchungsverwaltung
  • Abrechnung & Rechnungsstellung
  • Auftragsmanagement
  • CRM
  • Einkauf
  • Finanzmanagement
  • Inventarverwaltung
  • Leistungskennzahlen
  • Lieferanten-Management
  • Marketing-Management
  • Mitarbeitermanagement
  • Projektmanagement
  • Terminplanung
  • Trainingsmanagement
  • Zeit & Kosten Verfolgung

Die hilfreichsten Reviews für Bokun

Bad response rate in technical support

Bewertet am 2.10.2018
Gðmundur S.
CTO
Tabak, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: In most part good, the response time of technical support, mainly regarding the API is ridiculous. It's almost never shorter then 4 days and if I don't get an answer in about 10 days then I'm not gonna get answers. I would say about 70% of the queries I send to the support that need technical are not answered. But I would like to point out that when I get answers from the programmers then the service is always good.

Vorteile: nothing in particular some parts are good others not so good. Nothing on the top of my head I can think of.

Nachteile: The API is often changed without letting us know.
That extras was changed so that each product has its own extra instead of many products can have the same extra. We rent out equipment in about billion tours, imagine if we need to change the picture of lets say the hiking shoes.

Antwort des Softwareanbieters

von Bokun an 9.4.2019

Hi Guðmundur thank you for your review of Bókun.

Bókun's support team has grown substantially in the past year after joining the TripAdvisor family and we're currently expanding to be able to provide better (and faster!) technical support for our customers. We are happy to hear that the support you have received thus has been positive and we look forward to continuing that in the near future.

We appreciate your feedback regarding our API updates and "extras" features. We are currently working to enhance how we communicate product updates to our customers. We felt that giving our customers more customization when it came to the extras would be more beneficial to their usage. It also provides a better overview of which extras have been added to each product. Images are added on the product level, not per extra, so if you have different equipment available, you only need to update your images in the gallery for the product.

We hope this helps to clarify!

- Bokun Support

Support team is the best

Bewertet am 26.9.2018
Verena W.
Manager
Sport, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It really helps us in our internal communication and organization.
It would be great if it would help us in our marketing in the future. We have made contracts in the marketplace but none of them really brings us much business so far.

Vorteile: The customer service! Very quick, very clear, very helpful for all kind of questions and problems.

Nachteile: For example it should be more easy to make bookings for travel agents or clients which are not in the marketplace. It is a bit complicated to first set them all up as affiliates or agents and then make the bookings for them. Imagine, often hotels or booking offices call in to make a booking and I have to be much quicker to put the booking in.
The software is therefore in my opinion too limited to the marketplace.
I usually use the booking desk to put new bookings in but unfortunately it does not safe the commission here. I have to put it in as discount after I finished the booking.

Antwort des Softwareanbieters

von Bokun an 9.4.2019

Hi Verena, thank you for your kind words!

Our help center is full of tips for using our product more effectively with both agents and affiliates. For agents, you're able to provide them with login access to your back-end system so they can make the bookings themselves without needing your assistance. You can also create an Agent Booking Area for agents to book your tours more easily. You can provide affiliates with booking engines that they can enter onto their website for customers to book directly. When a customer books a tour through them, you can see it immediately in your Sales Feed & track it in the Affiliate Report.

When using the Book: Experiences feature, you can choose an agent to view all of the products that are available to them. Commission will be added automatically so there's no need to add the discount afterwards. We are happy to work with you to ensure you're getting the most out of our Marketplace.

Please don't hesitate to reach out for further assistance!

Review of Bokun Software

Bewertet am 23.7.2019
Jason S.
Sales Manager
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Bokun makes the management of reservations and finances much easier and much more efficient for us.

Vorteile: Great API connectivity with key partners to ensure that our reservation information is up-to-date and accurate. Easy to add schedules, make modifications and update as necessary.

Nachteile: Still missing important features with incoming bookings that are necessary for our work: notably we receive no information on the language of the activity of the reservation. We also cannot create one-off bookings/reservations of on request services; if we were able to create orders with one-time products/services instead of being restricted to selecting something form the catalogue, Bokun would satisfy all of our reservation needs.

Antwort des Softwareanbieters

von Bokun an 24.7.2019

Hi Jason,
Thank you for your review and for your feedback. We are always updating and improving the Bokun product, and we appreciate your suggested product updates! Please do not hesitate to reach out if you have any other suggestions.

Best,
Bokun Support

Bokun Opens the Door to Online Sales Quickly

Bewertet am 30.7.2019
Andy M.
Web Developer
Internet, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, Bokun provides a great support service which seems to grow worldwide by the week. Staff are helpful and either provide a solution or make further enquiries to help. New features are announced from the popup help menu, so I can learn new features as they are rolled out and keep up to date.

Vorteile: When creating new products the step by step process provides an easy way to get products live. The Help section walks you through setting up your website for online transactions with guides on payment providers and putting code on your website (no code knowledge required). The best feature is being able to connect with other suppliers and resellers in the Bokun marketplace as well as connect with TripAdvisor and all the major players of activities worldwide. Being able to promote your products globally for free is incredible.

Nachteile: Some may see the startup process a little overwhelming because of the amount of functionality. I would recommend spending time reading the online help. Additional features such as rental of different size bikes and inventory would be nice to see on a single product. This would certainly help businesses with a more complex business model such as rental.

Antwort des Softwareanbieters

von Bokun an 31.7.2019

Hi Andy,
Thank you for your review and feedback. As you stated, we are continually enhancing the Bokun product as well as growing our support team. Please do not hesitate to reach out to us at support@bokun.io if you have any other product enhancement ideas!

Best,
Bokun Support

Best way to grow our business

Bewertet am 17.6.2019
Maarten V.
Partner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
3 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: If you run a small tour operation I would certainly recommend getting onto Bokun, it gets you started faster and at the same time set you up for bigger stuff in the future.

Vorteile: Bokun delivers a system that integrates just about every functionality we need as a Food Tour company. I particularly like how we can easily find new partners to hook up to the same functionality. Using bokun we can give our clients a seamless experience and at the same time keep administration on our end as lean as possible.

Nachteile: Cons isn't the right word, the company has a few places to work harder on.
- Support could respond faster
- Support and new feature roll-out has to get more transparent
- E-commerce integration has to be enhanced. Up selling, down selling, cross selling are all in its infancy at this moment.
- Partner integration needs more work, the software currently doesn't work well with a model where brick-and-mortar tour agencies sell tours on behalf of us. (Ticketing displays incorrect messages to the end user, invoices can only be sent to one party, not to a different invoicing department, payments are not assumed to come in just before or just after the tour date).

Antwort des Softwareanbieters

von Bokun an 18.6.2019

Hi Maarten,
Thank you for your feedback. We hear you loud and clear about each of your suggestions for improvement, and we thank you for taking the time to let us know. We are working on improving support response time, our new feature communications, and many product enhancements. Please do not hesitate to reach out to the support team with any other suggestions or ideas.

Best,
Bokun Support

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