Voiptime Outbound Call Center

Kommentare: It helps us to make affordable calls to different countries and to lead prospects through the sales pipeline easier and more persistantly, increasing the conversion rate. Since we started using this software our sales are smoother and planned, workflow scheduling is easier. Customer service is also getting better, as we store all lead information in the system and can access it any time we need it.

Vorteile: Our sales department uses Voiptime to manage prospect information and make calls. It is very convenient to be able to dial leads directly from the system and to have phone recordings saved in the lead card, available for download and listening. Sales agents can make notes while talking to client over the phone. The dashboard allows to monitor department statistics in real time as well as to make customer estimations.
The call quality is good. The online support is fast and helpful.

Nachteile: Limited lead qualifying options, not all statuses are reflected in dashboard, operators can go through IVR only if the lead is dialed through the softphone, and than in call history the name of the cient is not mentioned, no option to create a new client after dialing a number from the softphone.

Kommentare: I run a small photo company and we deal with a lot of people. It is important not only to satisfy our clients and make outstanding photos, but to also to provide a good customer service and to keep in touch with clients even after the photoshooting is over.
Before we stared using Voiptime Cloud, our client list was a mess. Now everything is perfectly organized, easy to find in one place. We use Notes field to save photoshooting details and any important information. Our clients are really impressed that we remember details from their life, they become our friends. The key to this is really easy: before the meeting we open client card and read notes and communication history. This helps to restore everything in the memory.
To develop our business we started running special offers and use Voiptime dialer to make calls. Useful fiters help us to find clients who might need the other photoshooting.
Calling online from the system is really cost efficient and works for us perfectly.
We boosted the number of orders significantly with Voiptime Cloud adn won many clients back.

Vorteile: Helps to organize clients and schedule the working day. Efficient online dialer.

Nachteile: No tool for sending emails from the system.

Kommentare: This system helps us to manage customers smarter and to contact potential customers regularly. We make our time scheduling in Voiptime and it reminds us about calls and meetings.
We use the dialer to contact our clients as it is much cheaper than cell phone and enables us to record all conversation.
We store all our client data in Voiptime, assigned to different consultants. It is easy to reassign clients from one sales person to another and no data is lost when sales consultants leaves the team.

Vorteile: We use this software for managing customers of our car dealership. Our team is working together to make our client's experience unlike any other. This software helps us to nurture customers smarter and in a more organized way. We enspired all our consultants to switch to Voiptime. They use it to call clients and to schedule communication.
We use the calendar to schedule sales calls so no opportunity is missed.
The system allows us to filter clients according to their preferences and to assign customers. All phone calls can be made with the system's dialer and recorded. Call tarrification is very attractive.
This software combines very useful tools for customer service and sales for a good price.

Nachteile: The system interface should be more adjustable, especially the calendar and client card. There should be more tutorials on how to use software tools. We would also like the dashboard to be more advanced.

Vorteile: It's really great software that helps to lead and manage our customers. It helps to organize our sales in a more productive way so that we don't miss any opportunity. Thanks to the real-time dashboard, I can now analyze and control data and monitor my team's work. In addition, while working with a big amount of customers, I can customize fields for client's card and import data easily. And one more thing, now we don't worry about forgetting our planned events and meetings as with this cool system we receive reminders not only in software but also to our email address.

Kommentare: This system enables us to call clients from different countries (B2B). It saves time to our sales agents, as they just have to click on one button in order to make a phone. All calls are recorded and can be checked or downloaded.
All communicaion is saved in the system, it easy to track the progress and to assign or reassign clients.
We were looking for an online solution that could be accessed from every computer, as we have remote agents working from different locations, that's why we have chosen Voiptime. One more advantage of it is a really easy set-up process and reliability.

Vorteile: This software is available online, which is really important for us, as we have remote agents and few offices in different locations.

Nachteile: This software provides only a dialer, but doesn't sell online numbers to use with dialer. So we had to look for a vendor in order to buy a DID and Sip numbers. Voiptime support manager helped us by suggesting few good vendors, however, it would be easier for us if the software sell online numbers as well.