Voiptime Outbound Call Center

Vorteile: It's really great software that helps to lead and manage our customers. It helps to organize our sales in a more productive way so that we don't miss any opportunity. Thanks to the real-time dashboard, I can now analyze and control data and monitor my team's work. In addition, while working with a big amount of customers, I can customize fields for client's card and import data easily. And one more thing, now we don't worry about forgetting our planned events and meetings as with this cool system we receive reminders not only in software but also to our email address.

Vorteile: I own a telesales company with a head office in Amsterdam and remote agents in different countries. All my employees use Voiptime to manage prospective clients and to make calls. This is a cloud solution, easy to log in, with excellent call quality. We record all conversations and are able to download them and to send to our clients who can proceed with leads.
Lead and call statuses, callback, notes, lead source features help to work with leads more effectively.
We definitely recommend this to business looking for a system to manage leads and to make online calls.

Nachteile: Only desktop version, no mobile application. Only outbound calls. When we export the database from the system into .exl file, we are able to export only lead contact information, no notes.

Vorteile: This software is a lifesaver to my day-to-day sales functions. It helps me to organize my performance and to be super productive. Now I can easily track lead's status, see all client's communication and listen to my previous calls. With the help of click-to-call functionality, I can reach to my clients just with one click.
Cons: I don't have now some urgent minuses. Completely satisfied with it. In future, it will be great to be able to create email templates

Kommentare: Outbound calling, lead management options, affordable prices, online access.

Vorteile: Voiptime combines lead management tools with an outbound dialer. This was the main factor why we have chosen to work with this software. The price of Voiptime is relatively affordable, in combination with call rates of our sip provider, we've got quite a good deal. Unlimited call recording capacity storage, unlimited quantity of leads.

Nachteile: Very limited reports, system does not enable to buy a sip number as a part of the solution, only outbound calling options.

Vorteile: VoiptimeCloud has helped us to become better organized and procedural about our business development and sales. It automates the work of our sales reps and they now can focus on working with leads and developing opportunities, not on data entry.
The speed and flexibility of the tool are impressive - finding contacts, creating views, calling directly from client's card, and updating information has become much faster and effective.
The user interface is well designed and friendly.

Nachteile: I dislike nothing. However, it would be good to be able to make internal calls between managers for solving some urgent issues.