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Intelocate
Was ist Intelocate?
Durch die Konsolidierung von Aufgabenmanagement, Problemberichterstattung und -lösung sowie Kommunikation in einem einzigen Dashboard vereinfacht Intelocate die Verwaltung von Projekten. Automatische Zuweisungsweiterleitung und benutzerdefinierte Workflows stellen sicher, dass die richtigen Personen jederzeit auf dem Laufenden gehalten werden. Manager können auf einfache Weise detaillierte Berichte erstellen, um den Projektstatus, die Einhaltung von Standortrichtlinien und vieles mehr zu überprüfen, während alle an Standorten auftretenden Probleme zwecks Überprüfung und Maßnahmen bequem an einem zentralen Ort protokolliert werden.
Wer verwendet Intelocate?
Der Zielmarkt von Intelocate umfasst Organisationen mit mehreren Standorten (10 - 1.000+) in verschiedenen Branchen, wie z. B. Einzelhandelsketten, Gastgewerbegruppen, Immobilienverwaltungsunternehmen, Franchise-Unternehmen usw.
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Intelocate
Bewertungen über Intelocate
Intelocate is now integrated into our business
Kommentare: Intelocate has worked well for Tapi, allowing automation of planned preventative maintenance (PPM's) and statutory legal H&S checks in our stores. The information recorded in Intelocate allows for reporting and auditing of tasks to ensure that resources are assigned where required. The mobile application allows to view this data on the go and has been a game changer for regional managers to have a quick overview of issues in their area.
Vorteile:
Intelocate is used for the automation of planned preventative maintenance (PPM's) and statutory legal H&S checks, this frees up time for the store managers to not have to worry about scheduling the checks and has had an environmental effect of removing paper checks lists from the store. The mobile application allows for a quick overview of the progress of tasks, without the need to contact the store and asked for the paperwork to be scanned and emailed over.
Nachteile:
Nothing really- the platform is very simple to use
Makes it easier to do better
Kommentare: Intelocate has reduced the time spent dealing with issue resolution across the business. As a result, we have learnt about new issues as users feel more confident (and it takes less time) to log other issues as they come up.
Vorteile:
Intelocate has streamlined communication from a number of different methods into one platform, enabling us to be able to see what is outstanding and what is overdue in terms of resolution very quickly.
Nachteile:
Nothing really- the platform is very simple to use.
Antwort von Intelocate
vor 2 Jahren
Hi Rupert, Thank you so much for the fantastic review! Everyone here is delighted to hear that you and your team have been getting great results from Intelocate, and we're all glad we can help to play a part in your ongoing success! Knowing that we've been able to help your team identify issues in a more efficient manner is awesome! Streamlining the issue reporting process is one of the most important parts of the Intelocate platform, as delivering deeper and more meaningful insights into the health of our customers' locations really is a game changer! The development team is working on a number of great improvements and features that we think you're going to love - stay tuned! Regards Your Intelocate Team
Task and Issue Management
Kommentare: I've been enjoying my use with it over the past 2-3 years. I have regular scheduled tasks for my stores to address on a weekly basis that I can easily pull necessary data from. I can easily review any and all tasks/issues from stores reported to/from Head Office for easy follow-up, direction, escalation, etc. It overall just helps to better manage cumbersome tasks and issues that would otherwise be flooding my e-mail inbox or having me bombarded with texts and calls.
Vorteile:
Easy to navigate, sort, assign and execute follow-up on a variety of tasks and/or issues.
Nachteile:
Mobile functionality at the moment is not great. Web service is the priority use.
Antwort von Intelocate
vor 3 Jahren
Hi Jeremy, Thanks very much for your review! You'll be pleased to know that our development team is hard at work on finalizing our new mobile app, which will be available to all users very soon! You will be notified once it is available. We're really proud of what the team has built, and we hope that it'll address your concerns about mobile functionality. As always, if there's ever anything else we can help you with, please feel free to reach out to us! Your Intelocate Team
Intelocate has become a critical part of our business.
Kommentare: All kinds of business issues are identified and resolved through Intelocate, making it a critical platform for the Operations Dept. Once issues are logged we allocate to the relevant team for resolution within our agreed deadlines. Our experience with Intelocate has been great so far and one that we are very happy with.
Vorteile:
Intelocate is used throughout our business, from colleagues in stores and Head Office right through to suppliers. Predominantly Intelocate is used to log and resolve any issues that arise, but is used for many different reasons. The layout and clarity of Intelocate makes it an easy to use platform for everyone in the business, no matter what time or day of the week it is.
Nachteile:
No issues to date, but do need to get more hands on with the Intelocate App and Tasks function in 2023.
Antwort von Intelocate
vor 2 Jahren
Hi Stephen, Our sincerest thanks for taking the time to provide this wonderful feedback! It's always great to hear how our customers are getting results from Intelocate. From the sounds of it, you and your team have been making great use of the platform, and we look forward to continuing to provide you with a best-in-class operations tool for years to come. We definitely recommend you spend a little time with the app! We've had amazing feedback since we launched the latest version, and it's proving to be a huge time saver for users! We'd love to hear your thoughts on it when you've had a bit more time to familiarize yourself with it. Regards Your Intelocate Team
Intelocate for Retail
Vorteile:
The Actions Dashboard simplifies finding the overall status, either by task or by location. With it you as the end user can verify you have completed all that was asked of you. You as the administrator can identify which tasks or locations need further assistance or escalation. All necessary communication can go on right in the portal itself, limiting the need for back and forth emails or phone calls once the team is reviewing and using it regularly. As the majority of our employees work the retail sales floor, being able to review all outstanding issues in one single place is vital to completing tasks on time so those of us in the Corporate Office can get the responses and feedback we need.
Nachteile:
The product can seem overwhelming at first because it can encompass so much in one portal; if you do not jump on using filters and categories properly, it is easy to get lost. We are also still trying to find the balance on notifications between sending emails to alert us to tasks and being able to have our end users get comfortable enough with the system that they can find all tasks independently.
Antwort von Intelocate
vor 2 Jahren
Hi Jennifer, It definitely sounds like your team is getting great use from Intelocate, and that's fantastic for us to hear! Being able to finally get away from over-reliance on email and phone calls is definitely something we hear frequently from our customers as a major plus point. We fully understand how important it is for the Corporate Office team to be able to get key information right from the sales floor, so we're glad we could help! We hear you on your point about the dashboard experience, and this is exactly the kind of feedback we love to hear from our customers to inform our next steps in making the experience even better. We've got some updates coming down the pipeline that will make a huge difference to the user dashboard - We're positive you'll love them! Regards Your Intelocate Team
A productivity game changer for any organization
Kommentare: As a District Manager, intelocate has improved my ability to do my job. It provides a cleaner interface for execution and validation of the work that my employees do. Given that my territory spans multiple provinces, it can be hard to keep up with critical tasks at every store all at once. Intelocate gives me the ability to manage more efficiently from afar. 10/10
Vorteile:
Intelocate provides a smooth user experience right from the end user to all critical decision makers within our organization. By providing end to end follow up, our associates have become much more efficient in operating their kiosks. The ability to integrate all of our operations checklists makes the business run smoother, as well as provide strong validation sources. We were able to integrate multiple different aspects of our business into Intelocate, saving us time and providing us a more efficient tool to continue to be at the leading edge of our industry.
Nachteile:
At the beginning I was bothered by the amount of notifications and uncleared messages - I’m one of those types that can’t stand a red dot on an icon. There are tools within Intelocate to clear things up and make it cleaner, and it overall comes down to simple task execution.
Antwort von Intelocate
vor 2 Jahren
Hi Patrick, Thank you for your kind words! It always delights everyone on the team to hear that we're helping to increase efficiencies for our customers, and delivering a platform that truly makes a difference to operations! To hear that we're directly helping you in your role as district manager is music to our ears! We're glad you found the right notification settings for your personal needs, showcasing the very reason we allow for adjustments on a user level! As always, if you have any questions or run into anything you need assistance with, we're always here to help! Regards, Your Intelocate Team
Game changer
Kommentare: Love it, and would recommend for any business in any field.
Vorteile:
This incredible tool has helped out organization increase productivity and maximize time management across our entire company.
Nachteile:
Honestly, we have worked with [SENSITIVE CONTENT] and any issues we have had he has been able to find a solution, so we love that this software is so flexible
Antwort von Intelocate
vor 2 Jahren
Hi Attique, Thank you so much for your kind words - they truly mean the world to everyone on the team! It's been great working with the Portables team, particular in how receptive you were to helping us get you up and running so efficiently right from the start! We look forward to a long and productive relationship with you, and if you ever need anything from us, we're here for you! Regards, Your Intelocate Team
Transformed the turnaround on issues
Vorteile:
Intelocate allowed my organization to quickly and accurately submit tickets for resolution to our support teams. Previously, we were stuck in threads of emails, spreadsheets, and check in calls. Using this tool has greatly reduced resolution time for outstanding issues. This has led to an increase in employee satisfaction as they can quickly see the status of their reported issue.
Nachteile:
At times the dashboard can get cluttered with past due items. A task that goes past due that can not be resolved any longer still resides in the dashboard. This makes the view cluttered to navigate to see where I need to apply follow up.
Antwort von Intelocate
vor 2 Jahren
Hi Drew, Thank you so much for taking the time to share your thoughts about Intelocate. We're delighted to hear that the platform has helped you escape from the email, spreadsheet and check-in call cycle, and helped your team to be happier and more productive! We'd also like to thank you for your honest feedback about the dashboard. This is something our team is always looking to improve further based on feedback we actively collect from our users, and we think you're going to like some of the updates that will be launching soon that will dramatically change the dashboard experience and functionality! As always, if you have any questions or run into anything you need assistance with, we're always here to help! Regards Your Intelocate Team
Intelocate User Review - Danielle from Sunrise Records
Kommentare: Business problems solved are streamlining communications with stores for supply order requests, maintenance requests. Has greatly helped to reduce requests through email (main objective).
Vorteile:
I found creating Tasks and creating forms very helpful in my capacity for holding stores accountable. I also enjoy the in-Task chat feature for live updates from stores on the issue in question. I also enjoy the software as it helps to reduce email backlog.
Nachteile:
I only know if I am receiving new messages in chats with stores by getting email notifications about new messages, which creates email backlog. It would be great if there could be a notification bell or something similar on the main Actions page or similar.
Antwort von Intelocate
vor 3 Jahren
Hi Danielle, Thank you so much for taking the time to review Intelocate! We're delighted to see that the platform is helping you and your business! We have some good news for you in terms of notifications! When our new mobile app launches (it's almost done, and we'll notify you once it's available), you'll be able to enjoy custom push notifications, a brand new suite of notification icons and indicators when you're using the app, and fully reinvented chat page that will add even more simplicity to your day-to-day ops. We're super excited, and we can't wait for you to be able to try it out! As always, if there's anything else we can help you with, please feel free to reach out to us! Your Intelocate Team