Was ist SmartGov?
Brightly Software's (formerly Dude Solutions) SmartGov is a configurable cloud-based licensing and permitting solution for local and state jurisdictions that promotes internal efficiency, reduced processing times, and increased confidence from citizen and applicants. Manage permits, business licenses, inspections, code enforcement, planning, and reporting with configurable plan review, permit routing and forms that enhance operational efficiency, reduce labor costs and engages your community on the web or mobile platforms.
Wer verwendet SmartGov?
City, County and State Governments.
Wo kann SmartGov bereitgestellt werden?
Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil)
Über den Anbieter
- Brightly (formerly Dude Solutions)
- Ansässig in Cary, USA
- 1999 gegründet
- Telefon-Support
- Chat
Erhältlich in diesen Ländern
Kanada, Vereinigte Staaten
Sprachen
Englisch
Das könnte dich auch interessieren:
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Über den Anbieter
- Brightly (formerly Dude Solutions)
- Ansässig in Cary, USA
- 1999 gegründet
- Telefon-Support
- Chat
Erhältlich in diesen Ländern
Kanada, Vereinigte Staaten
Sprachen
Englisch
SmartGov – Videos und Bilder
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SmartGov Funktionen
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FastTrackGov
Bewertungen über SmartGov
Kathleen V.
In Betracht gezogene Alternativen:
Smart Gov Review
Kommentare: Excellent program and every city should be using it.
Vorteile:
Smart Gov is very versatile for a municipality
Nachteile:
It would be great if Smart Gov's made it easier to create reports. Working in city government has its challenges and data reports change daily.
Woody S.
Superior Customer Service
Kommentare: I've used several permitting software applications over the years, and each has their unique advantages and disadvantages. I would say that Dude Solutions willingness to take customer feedback to improve SmartGOV is one of the most important things to me. They have an amazing team that is always available and willing to help find a solution.
Vorteile:
The customer portal and user interface is significantly more friendly that all other permitting software programs I've used in the past. The online portal has allowed us to shift our permit application and processing to virtually 100% online, which allowed us to keep running without a hiccup since the start of the COVID-19 pandemic. The interface is easy for customers and staff to navigate and custom help text that can be configured by department or even as specific as the permit type has allowed us to direct efficiently direct users through the process and know what is missing from their application prior to submitting. For our staff customizable workflow steps and actions ensure that permits appear on their user to do list at the right time and trigger the next review or administrative step once they are complete.
Nachteile:
The software's GIS capacity is currently one limitation that we're encountering. Being able to place parcel restrictions based on GIS layers like Zoning, Flood designations, critical area encumbrances, Historic designations, etc. would be a big improvement, although there are a couple ways Dude Solutions has helped us work around this and place notes on restricted parcels. We're also able to take a couple extra steps and pull permit data through the Adhoc Reporting and push data to our GIS servers to create online web maps.
Dee C.
SmartGov
Kommentare: I like using the product. I have no major issues
Vorteile:
Ease of entering and processing permits. The ability to see what inspections are scheduled for each day.
Nachteile:
Reporting could be easier to navigate and create
Antwort von Dude Solutions
vor 4 Monaten
We really value your feedback and would love the opportunity to discuss it more deeply with you. Would you please reach out to support@dudesolutions.com and connect with us?
Renee R.
SMARTGOV PERMITING AND CODE ENFORCEMENT
Kommentare:
I am so grateful to have it. It is so much easier to work with then the last program. And... NO MORE FILLING..
NO MORE PAPER!
Vorteile:
The program is professional and efficient. It can be a bit of a learning curve but support is very good.
Nachteile:
Implementation was a bit dicey. I think it would be best if a implementation expert came and worked with the department in person for 2 weeks prior getting things going and familiarizing the user with the product and what info is needed to move forward with the implementations. Than after the program is set up have someone come back and spend a week making sure all is working as it should. This would be in instead of spread sheets asking for info on what you want to have on your program without knowing how that info would be used within the program. Of course this was 2017 so I am sure things have improved since then.
Robert H.
Review of SmartGov
Kommentare:
This is the first permitting software for tracking I have used so my ability to compare to other software is limited.
I am overall pleased with what I have learned and my particular process of use. I tend to be a source for others in our office who have questions about operating SmartGov and trouble shooting.
I have also come to enjoy working on projects as administrator updating fees, creating permit types, adding to custom attributes, etc.
I have also found that when I have an issue I cannot resolve the live support from the team is excellent. They are all patient, knowledgeable, and willing to teach me about the software every time I call.
Vorteile:
The flexibility of the software to meet particular needs is a plus. Changes in permit structure and appearance can be done without placing a work order to Dude Solutions as long as the Administrator is familiar and confident with making these changes.
Nachteile:
I do not have to work on compiling multiple user ID often but to me it seems overly complex, however, I only occasionally work on this aspect of the product and that could be a part of the problem.
