Wer nutzt diese Software?

Cloudbasierte CRM-Lösung, die für mittelgroße bis große gemeinnützige Organisationen entwickelt wurde, die mithilfe integrierter Softwarelösungen Spenden sammeln können.

Durchschnittliche Bewertung

33 Bewertungen
  • Gesamt 4 / 5
  • Benutzerfreundlichkeit 3.5 / 5
  • Kundenservice 3.8 / 5
  • Funktionen 3.9 / 5
  • Preis-Leistungs-Verhältnis 3.2 / 5

Produktinformationen

  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten

Angaben zum Hersteller

  • Blackbaud
  • http://www.etapestry.com
  • Gegründet 1981

Über Blackbaud CRM

CRM-Lösung für gemeinnützige Organisationen, mit der sie mithilfe integrierter Analysen, Data Mining, Multichannel-Marketing usw. Spenden sammeln können.

Blackbaud CRM Funktionen

  • Ausschuss-Management
  • E-Mail Marketing
  • Freiwilligen-Management
  • Fundraising-Management
  • Kontaktmanagement
  • Mitgliedschaft-Management
  • Social-Media-Integration
  • Spender-Management
  • Subventions-Management
  • Veranstaltungsmanagement

Die hilfreichsten Reviews für Blackbaud CRM

Powerful tool for the Right Organization!

Bewertet am 3.12.2019
Adrienne G.
Manager, Programs & Operations
Non-Profit-Organisation Management, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Blackbaud CRM has given us a baseline for what to look for in a software. It has a lot of features and functionality that can be adapted for an organization.

Vorteile: Blackbaud CRM is a robust system. Constituent profiles allow for you to collect a wealth of information about your constituents and use it to analyze, communicate, and solicit donations or sell your products. You can not only collect biographical information, you can also upload media, create action tracks (work flows), record giving history, etc. You can also add custom attributes for anything that is not out of the box. There is a lot of support available for blackbaud products and a knowledgeable support team dedicated to answering questions and troubleshooting.

Nachteile: Software is a little clunky at times, you have to use it as it was intended or create workarounds to make things work. Software is pricey for a non-profit. Learning curve can be high for new users. When it comes to Membership, which is a big part of our business, the functionality is basic.

Blackbaud is great for non-profits!

Bewertet am 27.12.2018
Chelsea D.
Database Manager
Museen & Institutionen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Blackbaud has allowed our team to increase relationship with our patrons through the careful documentation of every interaction and helpful information regarding the constituent- including sales orders, event registrations, donations, prospect management, memberships, contact information, household/organization relationships, marketing communications, etc. We also utilize the training and support available through Blackbaud to ensure we are using their tools to their full potential.

Vorteile: I love that Blackbaud has many different software options. The non-profit I work for used Blackbaud's Raisers Edge software for many years and switched to Altru in 2012 as our CRM needs had increased/developed as our organization grew. I also am appreciative of the time and attention that Blackbaud employees provide when support or training is needed.

Nachteile: Blackbaud's client base is largely owned by non-profit organizations. Non-profits aren't typically the kind that can spend thousands of dollars on software every month. However, Blackbaud's products are very costly. I would say they are worth the money, if it's affordable. But I do question their motives when it comes to cost, as they seem very high for who the products are for.

Lackluster Customer Service, Limited Flexibility, and Expensive

Bewertet am 2.4.2019
Christopher M.
Development Coordinator
Religiöse Einrichtungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
2 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: To start, Blackbaud has terrible customer service. My organization has been with Blackbaud over two decades and when interacting with our Blackbaud financial representative I was not informed of this information. Blackbaud would require my organization lock into 3-year contracts at a time. Furthermore, my organization paid extra for this product called "Address Finder NXT" which is suppose to update the donor list for deceased donors. However, when performing my own experiment this product was not accurate. My organization did not renew a contract so Blackbuad auto-renewed my organization for another 3 years without our permission. As the new development coordinator I ended our 23-year relationship with Blackbaud for a more affordable customer-friendly Donor software company. For small non-profits I would not recommend Blackbaud. I would never recommend Blackbaud CRM to any organization.

Vorteile: The software is extremely detailed and if the user is trained it takes much less manual implementation than other less expensive competitors. This software is offered on the desktop as well as a cloud-based version. There are many additional products offered with the CRM to offer a whole encompassing experience with little manual effort.

Nachteile: Complex and not user friendly, difficult to teach new users, and for small non-profits too many options.

Blackbaud is the gold standard

Bewertet am 5.11.2019
Corinne A.
Development Manager
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, Blackbaud CRM is the gold standard for non profit fundraising software. It is expensive, but if your organization is large enough to afford it AND if you take the time and resources to train your employees to get the most out of it, you will gain tremendous insight into your donors and constituents.

Vorteile: We used this software at a previous organization that I worked at. Blackbaud has an incredible amount of reporting functionality. You can manipulate data any way you can imagine. Now that I have worked with other donor databases, I've come to appreciate in an even deeper way how much functionality Blackbaud's programs have.

Nachteile: It takes a fair amount of experience and training to get the most out of the software, just because it can do SO much! It is fairly user friendly for the basics, but when you are doing advanced query building and importing large amounts of data, you are going to need some technical assistance. But, they are pretty good about providing it.

Very Robust CRM

Bewertet am 14.3.2019
Verifizierter Rezensent
Business Systems Administrator
Non-Profit-Organisation Management, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: One thing that stood out is that the UI is near intuitive, nice to look at and the data is well supported by a dedicated team at Blackbaud. I was able to pull reports on data quickly and easily for other users. Training is pretty seamless as far as getting users acclimated into the system. Though we didn't like the out-of-the-box functionalities, we understood that we wanted some customization, which was a bit pricey for our company. Once when we did get the essential functionalities edited, we were quite happy with the results. Customer support is great at quickly responding in helping us with issues.

Vorteile: Easy flow in adding donors, easy flow in taking donations, pretty UI, intuitive use and workflow. Reporting functions are easy to edit and create.

Nachteile: Licensing and customization can be pricey. If you have your own developer to improve functionality, you may not get access to test environments or else you're paying for their developer for customizations.

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