Was ist Blackbaud CRM?

CRM-Lösung für gemeinnützige Organisationen, mit der sie mithilfe integrierter Analysen, Data Mining, Multichannel-Marketing usw. Spenden sammeln können.

Wer verwendet Blackbaud CRM?

Cloudbasierte CRM-Lösung, die für mittelgroße bis große gemeinnützige Organisationen entwickelt wurde, die mithilfe integrierter Softwarelösungen Spenden sammeln können.

Blackbaud CRM – Details

Blackbaud

1981 gegründet

Blackbaud CRM – Videos und Bilder

Videos zu Blackbaud CRM
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Blackbaud CRM – Details

Blackbaud

1981 gegründet

Kosten ähnlicher Produkte wie Blackbaud CRM vergleichen

Startpreis

N/A
Nicht verfügbar
10,00 $/Monat
109,00 $/Monat

Kostenlose Version

Kostenlose Version Nein
Kostenlose Version Nein
Kostenlose Version Ja
Kostenlose Version Nein

Gratis Testen

Gratis Testen Nein
Gratis Testen Nein
Gratis Testen Ja
Gratis Testen Nein

Blackbaud CRM – Bereitstellung und Support

Kundenbetreuung

  • E-Mail/Helpdesk
  • FAQ/Forum
  • Wissensdatenbank
  • Telefon-Support
  • Chat

Einsatz

  • Cloud, SaaS, webbasiert

Training

  • Persönlich
  • Live Online
  • Webinare
  • Dokumentation
  • Videos

Funktionen von Blackbaud CRM

  • API
  • Ad-hoc-Berichterstattung
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Anpassbare Berichte
  • Anpassbare Felder
  • Anpassbare Formulare
  • Anpassbare Vorlagen
  • Aufgabenmanagement
  • Aufgabenplanung
  • Ausschuss-Management
  • Berichterstattung und Statistik
  • CRM
  • Daten-Import / -Export
  • Dokumentenspeicher
  • Drittanbieter-Integration
  • E-Mail Marketing
  • E-Mail-Management
  • E-Mail-Tracking
  • E-Mail-Vorlagen
  • Echtzeit-Benachrichtigungen
  • Elektronische Zahlungen
  • Erinnerungen
  • Formularverwaltung
  • Freiwilligen-Management
  • Fundraising-Management
  • Integration in die Buchhaltung
  • Kalenderverwaltung
  • Kampagnen-Segmentation
  • Kampagnenmanagement
  • Kampagnenplanung
  • Kontakt-Datenbank
  • Kontaktmanagement
  • Kreditkartenbearbeitung
  • Kundendatenbank
  • Mitgliedschaft-Management
  • Mobiler Zugriff
  • Registrierungs-Management
  • Social-Media-Integration
  • Spenden-Tracking
  • Spender-Management
  • Subventions-Management
  • Veranstaltungsmanagement
  • Verfolgung von Interaktionen
  • Web-Formulare
  • Webseitenintegration
  • Workflow-Management
  • Zugriffskontrollen / Berechtigungen
  • Zusammenfassende Berichte
  • für gemeinnützige Organisationen

Siehe die vollständige CRM-Systeme für Nonprofit-Organisationen Liste

  • ACH Zahlungsabwicklung
  • API
  • Absolventen-Management
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Alarmfunktion / Benachrichtigungen
  • Anpassbare Berichte
  • Anpassbare Felder
  • Anpassbare Formulare
  • Auktions-Management
  • Belegmanagement
  • Berichterstattung und Statistik
  • CRM
  • Dashboard
  • Drittanbieter-Integration
  • E-Mail Erinnerungen
  • E-Mail Marketing
  • Elektronische Zahlungen
  • Event-Ticketing
  • Eventplanung
  • Formularverwaltung
  • Freiwilligen-Management
  • Integration in die Buchhaltung
  • Kampagnenanalysen
  • Kampagnenmanagement
  • Kampagnenplanung
  • Kontakt-Datenbank
  • Kontaktmanagement
  • Kreditkartenbearbeitung
  • Kundenspezifisches Branding
  • Mitgliedschaft-Management
  • Mobiler Zugriff
  • Mobiles Spenden
  • Onlineformulare
  • PCI-Compliance
  • Pfand-Management
  • Registrierungs-Management
  • Social-Media-Integration
  • Spendenmanagement
  • Spender-Management
  • Spendersuche
  • Subventions-Management
  • Tracking von Beiträgen
  • Veranstaltungsmanagement
  • Webseitenintegration
  • Website-Management
  • Wiederkehrende Spenden
  • Wiederkehrende- / Abonnement-Abrechnung
  • Zahlungsabwicklung
  • Zielsetzung / Nachverfolgung

Siehe die vollständige Fundraising-Software (Spendensoftware) Liste

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Alle 41 Nutzerbewertungen lesen

Durchschnittliche Bewertung

Gesamt
3,7
Benutzerfreundlichkeit
3,3
Kundenservice
3,5
Funktionen
3,6
Preis-Leistungs-Verhältnis
3

Nutzerbewertungen nach Bewertung

5
12
4
17
3
5
2
2
1
5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Corinne A.
Corinne A.
Development Manager in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Blackbaud is the gold standard

5 vor 2 Jahren

Kommentare: Overall, Blackbaud CRM is the gold standard for non profit fundraising software. It is expensive, but if your organization is large enough to afford it AND if you take the time and resources to train your employees to get the most out of it, you will gain tremendous insight into your donors and constituents.

Vorteile:

We used this software at a previous organization that I worked at. Blackbaud has an incredible amount of reporting functionality. You can manipulate data any way you can imagine. Now that I have worked with other donor databases, I've come to appreciate in an even deeper way how much functionality Blackbaud's programs have.

Nachteile:

It takes a fair amount of experience and training to get the most out of the software, just because it can do SO much! It is fairly user friendly for the basics, but when you are doing advanced query building and importing large amounts of data, you are going to need some technical assistance. But, they are pretty good about providing it.

Ethan G.
marketing specialist in USA
Informationstechnologie & -dienste, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Blackbaud is a great quality, scalable solutions

4 vor 2 Jahren

Vorteile:

What I like most about Blackbaud is its built specifically for capturing and tracking data for non for profit agencies and allows you to see all of your data is a very secure envrionment

Nachteile:

I did not like the level of customer level support that was provided when requiring answers to technical questions, and the timliness of response was not always the grestest.

Christopher M.
Development Coordinator in USA
Religiöse Einrichtungen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Lackluster Customer Service, Limited Flexibility, and Expensive

3 vor 3 Jahren

Kommentare: To start, Blackbaud has terrible customer service. My organization has been with Blackbaud over two decades and when interacting with our Blackbaud financial representative I was not informed of this information. Blackbaud would require my organization lock into 3-year contracts at a time. Furthermore, my organization paid extra for this product called "Address Finder NXT" which is suppose to update the donor list for deceased donors. However, when performing my own experiment this product was not accurate. My organization did not renew a contract so Blackbuad auto-renewed my organization for another 3 years without our permission. As the new development coordinator I ended our 23-year relationship with Blackbaud for a more affordable customer-friendly Donor software company. For small non-profits I would not recommend Blackbaud. I would never recommend Blackbaud CRM to any organization.

Vorteile:

The software is extremely detailed and if the user is trained it takes much less manual implementation than other less expensive competitors. This software is offered on the desktop as well as a cloud-based version. There are many additional products offered with the CRM to offer a whole encompassing experience with little manual effort.

Nachteile:

Complex and not user friendly, difficult to teach new users, and for small non-profits too many options.

Verifizierter Rezensent
Director of Operations in USA
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great if you put in the work!

4 vor 4 Monaten

Kommentare: This has been a great tool for tracking grants for us. Before we just tracked this information in a multi-tab excel workbook. Taking advantage of this part of Blackbaud has had a huge benefit to us. All of our fundraising and grant data is in one place instead of stored in multiple locations we have a more thorough picture of our fundraising goals and performance.

Vorteile:

Blackbaud CRM is has a lot of useful tools for fundraising, donor management, and grant writing. We have used this product for several years and it has been great tool for our company for the past 2. We learned after the first year if we didn't really learn the product and spend time watching the online and tutorials from the company then this product was not worth the money. The tutorials and modules are very helpful for making the most of the product. The price is worth it if you commit to learning and using tit to it's full capacity. The customer service is always great and reps are very helpful.

Nachteile:

You have to put time in on the front end to learn the product or you will most not take advantage of all the software has to offer. It is not hard to use once you learn but the software is not the most intuitive so you have to learn as opposed to just jumping it in and things being easy to figure out naturally.

Verifizierter Rezensent
Business Systems Administrator in USA
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very Robust CRM

4 vor 3 Jahren

Kommentare: One thing that stood out is that the UI is near intuitive, nice to look at and the data is well supported by a dedicated team at Blackbaud. I was able to pull reports on data quickly and easily for other users. Training is pretty seamless as far as getting users acclimated into the system. Though we didn't like the out-of-the-box functionalities, we understood that we wanted some customization, which was a bit pricey for our company. Once when we did get the essential functionalities edited, we were quite happy with the results. Customer support is great at quickly responding in helping us with issues.

Vorteile:

Easy flow in adding donors, easy flow in taking donations, pretty UI, intuitive use and workflow. Reporting functions are easy to edit and create.

Nachteile:

Licensing and customization can be pricey. If you have your own developer to improve functionality, you may not get access to test environments or else you're paying for their developer for customizations.