Convuent

Convuent

von Convuent

Wer verwendet Convuent?

Small Businesses, Mid-Size Companies, and Multi-Location businesses

Was ist Convuent?

Review, feedback and online reputation management for local business. (including) Dentists, Doctors, Lawyers, Restaurants, Home Improvement, Hospitals, Professional Services, Hospitality, and many more.

Convuent – Details

Convuent

https://convuent.com

Gegründet 2017

Convuent – Preisübersicht

Convuent bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für Convuent finden Sie unten.

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

Convuent Funktionen

CEM Software (Customer Experience Management)
Analytik
Befragung / Umfragemanagement
Dashboard
Empfindungsanalyse
Feedback-Management
Kundensegmentierung
Multichannel-Datenerfassung
Prädiktive Analytik
Textanalyse
Wissensmanagement
Empfindungsanalyse
Gamification
Kampagnenmanagement
Reaktions-Management
Review-Generierung
Social Media-Kennzahlen
Social Media-Überwachung
Überprüfung bewerten
Dashboard
Empfindungsanalyse
Kampagnenmanagement
Negatives Feedback Management
Nutzerbewertungs-Anfrage
Nutzerbewertungs-Notifikation
Reaktions-Management
Teilen in sozialen Medien
Überprüfung bewerten

Convuent – Nutzerbewertungen

5 von 6 Nutzerbewertungen angezeigt

Gesamt
4.7/5
Benutzerfreundlichkeit
4.8/5
Kundenservice
5/5
Funktionen
4.8/5
Preis-Leistungs-Verhältnis
5/5

A real time saver and value add

Bewertet am 29.4.2019
Eugene G.
Digital Marketing Manager & IT Manager
Medizinische Praxis, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Excellent product. Great to help catch negative reviews before the review goes public. Excellent time saver in regards to web reputation.

Vorteile: Ease of use and effectiveness. It encourages end users to leave reviews critical to social media marketing.

Nachteile: price. lol. It's a little hefty for small SMB businesses but still it's got greater value.

Antwort des Softwareanbieters

von Convuent an 18.9.2019

Thanks, Eugene. You really know your stuff when it comes to SEO. Thanks for your insight and loyalty. Glad to partner with your organization.

Great easy to use platform for my practice!

Bewertet am 5.11.2018
Melissa D.
Office Manager
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We had difficulty getting our patients to leave us feedback on google and Yelp. We would ask, even sent emails with their appointment reminders to leave us feedback. The process was broken. With Convuent, it is so much easier to send a feedback request, via text, to our happy patients and the response rate is overwhelming! Customer support team is awesome!

Vorteile: We have been using Convuent for just over four months and I have to say I am pleased with the results. Not only does it help us collect feedback from our patients in real-time, but it also monitors other review sites like facebook, vitals, healthgrades, and google, then pulls those reviews into one dashboard. Previously, our staff would have to check each of those sites on a regular basis for new reviews. We are currently sending all feedback requests through OpenDental and our patients receive a text message immediately at the end of their vist, right when we ask them. This is great!

Nachteile: I do not have anything negative to say about the software. We have had a very good experience using the platform so far.

Antwort des Softwareanbieters

von Convuent an 18.9.2019

Hi Melissa,

Great feedback and thank you for your business. Convuent makes it super easy to collect feedback via SMS from your patients as soon as their visit is completed. No more emails. SMS has a 92% conversion rate, and with Convuent your message is guaranteed to be delivered on time.

Best Reputation Management Software Yet!

Bewertet am 24.8.2018
John E.
VP. Digital Marketing
Geschäftsbedarf & -einrichtung, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Convuent allows us to easily collect and manage feedback from our clients. The platform also provides our team with an easy to use reporting dashboard with insights and analytics to make sense of all the collected data.

Vorteile: Very easy to set up. I was able to get feedback from my customers within 30 minutes. I am able to see how my business looks online in real-time, which saves my staff time having to search and look everyday to see if there is a review we may have missed. I have used a few different platforms over the last few years and paid much more. Really didn't need all the extra bells and whistles and didn't want to pay for what I wasn't going to use. We have seen a positive return on the investment as new clients tell us they found us from the reviews on Google and Yelp. The support is excellent too!

Nachteile: As a main user of the platform I wish there was a way to be able to use the MMS feature to send out reminders for my customers to leave feedback once I send out the initial request. Also, would like to be able to have the platform in Spanish for some of my clients.

Antwort des Softwareanbieters

von Convuent an 29.8.2018

Hi John,

Thank you very much for your feedback. Regarding your response, the platform does in-fact send out reminder MMS messages automatically if one of your customers does not initially respond to the first request. Please give us a call so that we can make sure you have tis set up on your MMS/email feedback sequences.

Kind regards,
Convuent

Convuent On line patient reviews

Bewertet am 6.3.2019
David P.
dentist
Gesundheit, Wellness & Fitness, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: On line reviews from patients very good. Customer service has been best ever!

Vorteile: Ease of use with adjustable features to customize

Nachteile: Not sure sometimes where the patient wrote their review. Like was it google or facebook?

Antwort des Softwareanbieters

von Convuent an 12.3.2019

Thanks for your feedback David. Let's set up a call this week to discuss how you can easily identify the correct source of each review.

Sound solution, easy and accurate

Bewertet am 25.2.2019
Jeff K.
SVP Marketing
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Working with the Convuent was simple and efficient.

Nachteile: Not knowing about it sooner. Glad we found it.

Antwort des Softwareanbieters

von Convuent an 18.9.2019

Hi Jeff,

Thanks for providing your feedback. I am really glad to learn that CertFocus is having great success by leveraging the Convuent platform for collecting feedback from your Risk Management clients. Also that you went from 20 reviews to 276 reviews in only 3 months. That's great!