Dentrix Ascend

Kommentare: overall i like the product but correcting the accounting issues is something that is very frustrating and would possibly cause our practice to return to Dentrix

Vorteile: like that its cloud based and always evolving with updates as users make recommendations to improve. I like that I can access it anywhere.

Nachteile: I do not like the line item accounting and that credits can not be left on the ledger without affecting provider totals. A/R from previous months changes based on patient over-payments. We have all our fee schedules in and we do write offs at time of service /claim generation but there are still instances where we have over-collected and the only way to have the adjustment for the patient over-payment is to put the EOB in as insurance over-payment which is not accurate or refund the patient directly when the EOB is received, which is not practical

Kommentare: Ascend has made it possible to cross train our clinical staff through it’s intuitive design; and this has made our patient turnover very efficient, while reducing the need for addition front desk personnel.

Vorteile: This software saves countless hours of additional administrative work and processing mistakes. Our office switched from Eagle Soft, which we ran on a closed network, about 5 years ago; and after learning how to use theAscend software, I can honestly say that it was one of the best decisions that we have ever made for our practice.

Nachteile: There’s nothing that I don’t particularly dislike about the software. However, there is room for improvement with some of the newer features. For example, real time benefits along with automated verification and eligibility would make Ascend the perfect software, in my option.

Kommentare: We have always been happy with Dentrix Ascend. Our IT needs and budget are a fraction of what they otherwise would be. We can always access and stay up to date with no additional cost or waste of time. Ascend continues to get better and better.

Vorteile: Intuitive. It has eliminated wasted time and money on training.

Nachteile: While being next generation technology and cloud based it has been very slow to publish APIs and become operable with so many other businesses that can enhance dental practice management.

Kommentare: Analyzing the accounts receivables ,unscheduled treatment plans ,recare patients,patients portions and so on are some most needed and valuable reports from the power reporting.

Vorteile: The best thing i like in this software is there user friendly functionality which make it so different and valuable to all.

Nachteile: Sometimes it get froze so we need to refresh the browser to proceed.

Kommentare: support, from both my customer success manager, Jill Nesbitt, as well as the tech support team have made the experience of converting to Ascend easy to manage

Vorteile: ability to report, review, and manage all offices without having to be on site.

Nachteile: there are many of my current feature requests included in the road map, but currently i would like to see a marketing campaign tool.