Checkr

Easiest background checker around!!

Kommentare: Checkr gives me the chance to look at the whole picture of someone I’m hiring giving me the chance to make a sound and safe hiring decision for the company.

Vorteile:

How easy it was to navigate around the site it wasn’t a long drawn out process like other sites!

Nachteile:

The lay out could have been better. Things placed in different areas than they were.

Great Product to us

Kommentare: Solid

Vorteile:

Easy to use and good communication with customer support.

Nachteile:

Some responses are slow, but not necessarily due to Checkr and various county's are manual and slow to respond.

Customer Service discrepancies & constant issues; nobody Account Manager

Kommentare: Not a great first impression for us. A lot of email communication which is a time suck. No available customer service to remedy your issues in a timely manner. We've made the decision to look for a company that provides an account manager or live support.

Vorteile:

The product is fairly easy to use and turn-around was very quick

Nachteile:

1 - The Employment Verification section is all over the place. The timeline and description of what their process is within the background check results is very confusing due to the language/descriptions and time stamps they use. It really doesn't make a ton of sense and they need to fix it. You also have no idea what time zone they are referencing. 2- lack of CS teams understanding of our needs/inaccurate set-up + it all is done via email (you don't speak to a live rep). 3- Turn around time - I'm finding its taking 10+ rather lengthy emails back and forth to explain what I need...and still encountering background check errors due to wrong set-up. 3 - No live support. This is the biggest issue for me. It would be much easier to discuss platform issues with an assigned account manager. Consequently, I have to wait daily for a response from their CS team, and have several background checks that are in queue but can't be processed due to the background check packages not being set-up properly. This is also holding up our current background check process.

Wonderful software solution for a variety of businesses.

Kommentare: We have loved the ability to submit hundreds of background checks and to quickly and easily see their status/results.

Vorteile:

I like that Checkr is an easy-to use and well-supported online solution. We really appreciate the ability to pick and choose what features we want and that Checkr has a pricing solution for any combination of features.

Nachteile:

As with any background check system it can be frustrating when dealing with improper background check information or errors that come up when requesting a background check due to user (applicant) input error.

Vast Improvement Over Sterling

Vorteile:

Much more agile, easy to use, and cheaper than Sterling - a far, far better user experience for both the administrator and candidate.

Nachteile:

Nothing to note! Great customer service and lots of attention in the onboarding.