Heyday Chat

Heyday Chat

von Heyday

Wer verwendet Heyday Chat?

Heyday focuses on the retail & e-commerce markets. Top verticals include: fashion, sportswear, luxury, home renovation, CPG. Fortune 500 clients include: LVMH, Danone/Dannon, Decathlon, DAVIDsTEA, etc

Was ist Heyday Chat?

Give superpowers to your sales and customer service teams. Heyday is an AI-augmented chat platform for e-commerce. From product search to conversion to customer care, e-commerce brands leverage Heyday's Conversational AI to augment their team and boost sales.

Features include: FAQ automation, chat-based product search, cart abandonment recovery, order tracking automation, personalized retargeting, etc.

Book a demo now at humans@heyday.ai

Heyday Chat – Details

Heyday

https://www.heyday.ai

Gegründet 2017

Heyday Chat – Preisübersicht

Heyday Chat bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Heyday Chat findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Heyday Chat Funktionen

CEM Software (Customer Experience Management)
Analytik
Befragung / Umfragemanagement
Dashboard
Empfindungsanalyse
Feedback-Management
Kundensegmentierung
Multichannel-Datenerfassung
Prädiktive Analytik
Textanalyse
Wissensmanagement
Absichtserkennung
Code-Free Development
Empfindungsanalyse
Kontextabhängige Anleitung
Mehrsprachig
Omnichannel
On-Screen-Chats
Spracherkennung
Sprachsynthese
Virtueller Assistent
Vorkonfigurierte Bots
Wiederverwendbare Komponenten
für Entwickler
Chatbot
Email-Automatisierung
Gruppen-Messenger
Human Handover
Lead-Distribution
Lead-Qualifizierung
Mobiles Nachrichtensenden
Multi-Channel-Kommunikation
Produktempfehlungen
Segmentierung der Audienz
Terminplanung
Video-Chat
Abwanderungsraten-Management
Analytik
Community-Management
Feedback-Sammlung
Gamification
Inhalt-Syndizierung
Kommunikationsmanagement
Live-Chat
Video-Inhalte
Bildschirm teilen
Geo-Zielgruppenerfassung
Integration von Dritten
Kundenspezifisches Branding
Offline-Formular
Proaktiver Chat
Transfer / Weiterleitung
Vorformulierte Antworten
Websitebesucher-Nachverfolgung
Angebotsmanagement
Bestückung
CRM
Datensicherheit
E-Mail Marketing
Inventarverwaltung
Management mehrerer Geschäfte
Mobiler Zugriff
Multichannel-Marketing
Retourenmanagement
Review Management
SEO-Management
Vorlagen
A/B-Tests
Abgebrochene Verkaufsprozesse wiederherstellen
Empfehlung-Maschine
Erfahrungsmanagement
Inhaltsanalytik
Kampagnen-Segmentation
Konten-basiertes Marketing
Kontextabhängige Zielansprache
Kundenprofile
Verhalten-basiertes Targeting
Website-Personalisierung

Heyday Chat – Nutzerbewertungen

Zeigt 5 von 6 Nutzerbewertungen

Gesamt
4.5/5
Benutzerfreundlichkeit
4.5/5
Kundenservice
4.8/5
Funktionen
4/5
Preis-Leistungs-Verhältnis
4.6/5
Riccardo B.
Proactivity Leader
Einzelhandel, 10.001+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 7.1.2020

"BEST DECISION OF 2019"

Kommentare: An extremely positive experience, it really impressed us the willingness to work with us since the very beginning, and the constant catch-ups to keep us up to date throughout the whole process.
HeyDay team is a reliable, adaptive and caring. When you switch from another provider, you always hope everything will be going in the best direction for the long term future, and it's exactly what happened!

Vorteile: In the first place, the potential of the tool. By far, the best software we found available. Using Facebook Messenger platform really made the difference and the bot itself is able to manage a good number of conversations which leaves more time to our agents to focus on more complicated cases.

Nachteile: Honestly, it was exactly what we were looking for.

  • Quelle des Nutzers 
  • Bewertet am 7.1.2020
Guillaume S.
CEO
Landwirtschaft, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 16.1.2020

"A key factor in our growth "

Kommentare: We are Montreal-based indoor vertical farm than produces microgreens for the local foodservice industry year -round.
-Every week we deliver freshly harvested product to over 50 establishment in downtown.
-Integartion of Heyday Chat as enable to streamline and simplify order processing, which is extremely valua ble considering the highly-perishable nature of our product and the large amount of deliveries we make every week .
-Without it, we would not have been able to experience a rapid growth while maintaining a direct sale strategy, which we consider a key competitive advantage in our B2B market.

Vorteile: Increase productivity by automating the ordering process while maintaining a personalized approach to customer service
For our customer, simplify the restocking and respect of order deadline
Facilitates customer awareness of new product launch;
Facilitates customer feedbacks regarding service and product quality
Increased value proposition of our indoor vertical farm concept we are developping
As allowed to pursue sales growth through direct sale rather than third party distribution channels

Nachteile: Dashboard could be a bit more user-friendly, but overall there's not much reason to complain

  • Quelle des Nutzers 
  • Bewertet am 16.1.2020
Dalila K.
Customer experience leader
Einzelhandel, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Likelihood to Recommend
    8/10
  • Quelle des Nutzers 
  • Bewertet am 20.1.2020

"Heyday for online chat service"

Kommentare: Great experience so far! We were one of the first businesses integrating the software. The whole team is listening to our needs and feedback which is extremely appreciated.

Vorteile: That it's easy to use on a daily basis. No training is required, really intuitive.

Nachteile: Nothing specific to mention. Heyday team is always listening.

  • Quelle des Nutzers 
  • Bewertet am 20.1.2020
Camille H.
Leader promotion des applications
Sportartikel, 10.001+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Likelihood to Recommend
    8/10
  • Quelle des Nutzers 
  • Bewertet am 17.1.2020

"Modern way to relate with your customer/user"

Kommentare: As a conclusion I would say that heyday is a strong feature that help us onboard members in the Decathlon experience.

Vorteile: Heyday allows us to offer a modern way to create member accounts by connecting to our APIs.
For the user the first experience they have with Decathlon is friendly, intuitive and modern. We have great statistics also in terms of conversion rate to optin.

Nachteile: It is kind of hard to get an overview of all potential funnels and flows and to then adjust texts for each flow to ensure a consistent journey for the user

  • Quelle des Nutzers 
  • Bewertet am 17.1.2020
Karim C.
Business developer
Sportartikel, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 7.1.2020

"Great overall experience"

Kommentare: Amazing.

Vorteile: Everything.
User friendly
AI technology

Nachteile: Nothing. I do like everything on the app

  • Quelle des Nutzers 
  • Bewertet am 7.1.2020