Easy Busy Pets

Finally an easy and affordable Daycare software!

Kommentare: My overall experience with Easy Busy pets has been amazing. Not even looking at the great and easy to use software I would never switch just due to the amazing customer service. They really care about my success and my business, and that to me is unbeatable! I highly recommend EBP to all pet care professional!!!!

Vorteile:

I loved that there is only one site, no linking to other sites with crazy long names. Just simple and professional.

Nachteile:

I did not love the website designing process. There was an option to have Easy busy pets design your site for you.

Great Features But Weak Implementation

Kommentare: We're able to signup customers without back and forth emails or calls. It has made signing up new customers much easier. It can be made to look like an added page on our website which has been a huge help to us. The customer service is mostly fine but sometimes it takes a bit longer.

Vorteile:

I really like that this software allows us to invoice weekly for multiple services rather than individually, offer all of our services: Daycare, Grooming, Boarding, Dog Walking, Pickup/Drop-off, & Cat Care seamlessly.

Nachteile:

Packages are not automatically deducted and are quite tedious making our weekly invoicing take over 2 hours to complete. Other services we have used were automatic and much preferred. The is also no way for clients to cancel appointments or for us to automatically add surcharges such as a technology fee, last-minute booking fees, cancelation fees, etc. The website address is odd and many of our customers have reached out concerned it was spam. (DOMAIN.ezbz.ca - it does look odd). Clients also find the booking process to be a bit confusing and regularly select the current date instead of the future date they want for the appointment.

Hopeful, but not pleased

Vorteile:

That all the services for our business are possible to manage all in one software

Nachteile:

No mass input of information, you want to delete an appointment and literally have to do one by one. You want to move appointment from one staff to another and literally have to do one by one. Same for checking in, checking out. A client can not request a cancellation. There is no list or reports for feeding, medication, dogs, and etcc.. No waiver for clients to sign before doing anything in their account. Clients can make requests without completing their profile. Packages are not discounted correctly when making a reservation. The reservation feature does not apply for rooms when a client makes a request.

Streamline my business

Kommentare: Better management of my business. My website has started to get much more traffic.

Vorteile:

This software as helped me manage my business and employees much easier. It has saved me so much time on analytics and payroll. My customers find the software to be very user friendly.

Nachteile:

I need more training on all the ways I can use the software. The hours for phone call training are during the day when I am working with clients animals. I find it hard to schedule a time for questions.

New HGM user

Kommentare: Excellent. The support has been outstanding, unlike any other technical support I've ever received before.

Vorteile:

I love that my website and my client records can be integrated into one system. I was also really surprised how easily I was able to create a website that I'm really very happy with. It looks great. I'm also pleased to find my existing client base engaging with the site in a way they were not doing with my old website. They love that they can access their pet's records and I love that I can control what they see.

Nachteile:

I don't like that when you go to book an appointment there's no warning that you might be going to double book yourself. I don't think this would be hard to do but I'm not a techy person. It would be good to see that in future development.