MyStudio

MyStudio - Great Tool for any any School

Kommentare: [SENSITIVE CONTENT HIDDEN] and his team have been fantastic. Like any other software or apps, there are bugs but they work with you each and every step.

Vorteile:

I like that it allows my students to access curriculum, events etc. One of the biggest plusses is that [SENSITIVE CONTENT HIDDEN] and his team are always building and making it better.

Nachteile:

That there is a little back-end work. There are some features that other CRM have that MyStudio does not have, but that's ok. For the price and the functionality of MyStudio, hands-down winner.

MyStudio Is AWESOME!

Vorteile:

The customer service at MyStudio is second to none! They are always there to help whenever I need it. MyStudio is always improving too! They are constantly adding new features to stay ahead of their competition. They as us as users what we need and then they add that to the software. With my previous software, I never felt like they listened to my concerns. MyStudio is always asking us what we need and how they can improve their software to be the best in the industry!

Nachteile:

There are a few features that my previous software had that MyStudio doesn't have. But as I said before, they are always adding to and improving their program to give us exactly what we need! The onboarding process was a little bit more tedious and difficult than I would have liked but once it was done, the software was so easy to use right away.

Amazing Idea that falls short

Kommentare: MyStudio has not solved any of my problems. In the times that I have emailed or chatted with customer service, I have had to create my own "work around" to solve my issues. Unfortunately, the list of issues continues to grow and I find myself looking elsewhere for a better product.

Vorteile:

I love the events and the ability to upload curriculum.

Nachteile:

The features regarding the data base have much to be desired. Users are able to change their information, therefore making it difficult for my staff to contact them (the users frequently erase their own phone numbers when signing up for events). It's also time consuming to create customized reports/student lists... there are no customized templates for such things. The leadership seems to have their own agenda and not that of the customers. I have several friends who are moving on to similar apps which, in my opinion, "listen to the needs of the customer."

2 Years In

Kommentare: I would say the overall experience has been good, and I am very happy I made the choice to switch to MyStudio.

Vorteile:

The thing I liked most about MyStudio, in the beginning, was the low cost of entry. Once, we implemented the software the customer service was nice, and the software has grown and added new features which are all also nice. The other thing I am quite happy with is the fact that I can get payment processing done as well as get the expensive credit card machines out of my gym.

Nachteile:

What I haven't liked the most has been the slowing down of the customer support, especially as I am a white label member (which is supposed to be like VIP) and sometimes I find it difficult to navigate.

MyStudio is constantly innovating

Kommentare: My overall experience with MyStudio has been great. We started with a basic version and within a couple of months upgraded to the personal version so we had our on app. This platform is great from the using the dashboard on the computer or the business app on my teams tablets or phones. We can be at an event away form our business and still sign members up in real time.

Vorteile:

What I like most about MyStudio is that it allows for my entire team to be flexible and we can pivot quickly no matter what the circumstance. They allow for us to stay in constant communication with our members.

Nachteile:

What I like least about the software is waiting on some of the updates, but the good thing is they are constantly updating and innovating the platform to make it better. They are a young company but are making great progress.